Luscombe MG Leeds Opiniones 

151
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The whole experience was made particularly enjoyable due to the superb attention we received from the great sales lady called Lavita. She was extremely efficient and kind to myself and my 11 year o... Ver más

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Valorada con 5 estrellas sobre 5

From the very first enquiry phone call to the last the service & communication was excellent. We are 300 miles away from the garage so we really needed 100% reassurance before our purchase & tha... Ver más

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Valorada con 5 estrellas sobre 5

First class service from start to finish we were looked after exceptionally well by Liam . We have no fear about recommending Luscombe mg . Everyone one in the show room treated us exceptionally well... Ver más

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Valorada con 5 estrellas sobre 5

Joe Plunkett helped me refine and choose the right car for me, no pressure, no sales demands. He made it clear what I was purchasing and suggested products to support that purchase but gave me the he... Ver más

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Información sobre la empresa

  1. Concesionario de autos
  2. Mantenimiento y reparación de automóviles
  3. Concesionario de automóviles usados

Información proporcionada por diversas fuentes externas

Luscombe MG Leeds are the new name for MG in West Yorkshire. Whilst this dealership may be new, the Luscombe customer service you have come to expect from our Luscombe Suzuki and Mitsubishi dealerships is extended with our new MG business. We still have straight talking sales staff and managers who come out of the office. More importantly, We Won't Sell You A Car, But We Will Help You Buy One


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

151 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

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(151)

22 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The service from Luscombe is second to…

The service from Luscombe is second to none. Fazz, the sales representative was very kind and responsive all the way from the beginning to the end of the purchase. After sales support is excellent too.

15 de marzo de 2021
Opinión espontánea
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Respuesta de Luscombe MG Leeds

Thanks very much Maria - we really appreciate both your custom and your excellent feedback. Really pleased you have enjoyed such great service from both Fazz in Sales and the After Sales Team. Wishing you safe and enjoyable driving in your new car. All the best Robin

Valorada con 4 estrellas sobre 5

Underwhelmed at first but things got better

Before buying I asked the salesman to ensure the vehicle had the latest software updates he promised this would be done I had seen on some reviews that this improved the car after collecting the car I am now having infotainment issues and have found the car has not had the updates also have found a number of imperfections on the bodywork yet it was described as unmarked I don’t live local to the dealer and bought a new car to try and avoid all this all in all underwhelming experience. Since my initial dissatisfaction to be fair the dealer and salesman have made attempts to put things right the faults have now been corrected and and the bodywork repaired they came and collected the car from me on the salesman’s day off and he returned it after work so I cannot complain and should thank them regarding the efforts made to put everything right. Thanks Luscombe Motors

4 de marzo de 2021
Opinión espontánea
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Respuesta de Luscombe MG Leeds

Thanks very much Leslie for sharing your experience, particularly for updating your review once the issues had been sorted. These things do happen from time to time but we pride ourselves on making sure we sort out any problems with minimal fuss. In your instance, as you mentioned, our Sales Manager, Fazz, went above and beyond, driving from Leeds to Durham on his day off to collect your car and then returned it to you, once the repair had been completed, after he had finished work. Thank you for your appreciation of this and our team's efforts at making things right. All the best Robin

Valorada con 5 estrellas sobre 5

MG5EV Exclusive

Our experience of buying a new car in these challenging times has been exceptional! It's been a bit surreal in that we only went for a test drive 4 weeks ago and now we have it here!
The staff at Luscombe's have been so professional and helpful, the whole process has worked like clockwork, and of course they had so much added pressure with the recent lockdown being imposed. We've had so much help, as buying an electric car is a bit different for us - we have a lot to get used to, but we know that help is at the end of the phone! We certainly feel "looked after and valued". We already knew Luscombe's are caring but it's been emphasised with our new experience!
Dianne & Marko Piplica

7 de enero de 2021
Opinión espontánea
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Respuesta de Luscombe MG Leeds

Thanks very much Dianne and Mark for your valued custom and for taking the time to let me and any prospective customer know about your experience and how well the team looked after you. I will share your comments and my thanks with everyone, as a pat on the back goes a long way, especially at the moment. I have tried hard to ensure we can operate safely in trying times, and feedback like yours is a big relief to me that our plans are well received. Please do not hesitate to call us if there is anything you are unsure of with your New MG. Wishing you safe and enjoyable driving. Kind regards Robin

Valorada con 5 estrellas sobre 5

Slight hiccup at the beginning as I was…

Slight hiccup at the beginning as I was a distance buyer and because of covid restrictions I was not aware of the different procedure going forward,my anxieties were quickly gone after speaking with fazz and his team,nothing was too much trouble,he even did a short show round video to familiarise me with my car before collection.Great Service and a great bloke.Many Thanks to you all at Luscmbe Motors.

23 de diciembre de 2020
Opinión espontánea
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Respuesta de Luscombe MG Leeds

Thanks very much Graham for both your custom and your very positive feedback. I am pleased that you found Fazz and the team so helpful despite you living some distance from Leeds and that you appreciated the handover video which is a new initiative, due to covid, in order to keep our customers and staff safe yet well informed. Wishing you safe and enjoyable driving in your New MG. Kind regards Robin

Valorada con 5 estrellas sobre 5

Had a great experience Fazz at MG was…

Had a great experience Fazz at MG was very efficient and knew all the answers to my questions. My car was ordered and Fazz continued to help me when I misplaced my logbook for trade in car he was on it instantly and ordered a replacement. I took delivery in under two weeks of ordering. I could not recommend Luccombe of Leeds enough

4 de noviembre de 2020
Opinión espontánea
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Respuesta de Luscombe MG Leeds

Thanks very much for both your valued custom and your brilliant feedback, that’s exactly how we like it, outstanding customer service and obliging happy staff. I will make sure Fazz and the team see your comments, they will appreciate them. Thanks also for the recommmendation - much appreciated. Thanks again Robin

Valorada con 5 estrellas sobre 5

Great experience even with a 60 mile…

Great experience even with a 60 mile distance from where I live. Would highly recommend

21 de septiembre de 2020
Opinión espontánea
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Respuesta de Luscombe MG Leeds

Thanks very much indeed Beverly for your excellent review which I will be delighted to share with the MG team along with a big Thank You from me - I have a great team of people who work together with the aim of helping our customers find the right car for them so it is great to know how much you appreciated our culture, despite the 60 mile distance! - I wish you safe and happy driving in your car. Kind regards Robin and the Luscombe Team

Valorada con 5 estrellas sobre 5

MG ZS EV Sept 2020…

Ordered through company scheme and Luscombes then supplied the car. All contact with Luscombes was professional, efficient and friendly. Car was supplied on time and in perfect condition.

2 de septiembre de 2020
Opinión espontánea
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Respuesta de Luscombe MG Leeds

Thanks Gavin, that’s just how we like it, and the team will really appreciate your feedback, so it’s very kind of you to share it. Another happy customer, perfect. Thanks very much Robin

Valorada con 5 estrellas sobre 5

A welcome addition to the MG franchise

After switching over from Outlander PHEV to MG ZS EV, I'd already used these guys previously so when they set up MG it seemed logical to use them. They offered the comfort update for free (some garages are charging up to £90) and I've taken out a service plan with them. Although there wasn't a courtesy car available (due to the current situation) the service was still excellent. Highly recommended.

21 de agosto de 2020
Opinión espontánea
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Respuesta de Luscombe MG Leeds

Thank you Chris for such a fantastic review - we really do appreciate both your valued custom and your excellent feedback which I will be really pleased to share with the sales and after sales teams - I am really pleased that you have consistently received such great service and wish you safe driving in your new car. Very best regards Robin

Valorada con 5 estrellas sobre 5

Very friendly and professional

Having taken out a service plan with Luscombes for our MG ZS EV they offered a software upgrade, which was a major one but not an essential, free as a thank you. This was arranged for last week and a courtesy car provided. Everything went really well, very friendly and professional staff. A pleasure to do business with.

16 de agosto de 2020
Opinión espontánea
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Respuesta de Luscombe MG Leeds

Thanks very much Michael, I will ensure the service team sees your review along with my thanks for a great job. Really appreciate your feedback and custom. Thanks Robin.

Valorada con 5 estrellas sobre 5

It was a pleasure from start to finish…

It was a pleasure from start to finish no hassle 👌 great staff 👍 very informative that's very hard to find nowadays would recommend to anyone thanks for your service had the help in choosing the right car

6 de agosto de 2020
Opinión espontánea
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Respuesta de Luscombe MG Leeds

Thanks very much Colin, your experience is exactly what we strive to achieve, so knowing we really do help you buy rather than sell you a car, is wonderful reassurance, not just for what car buyers want, but also that we do as we say. Your feedback is really kind, and I will pass on my thanks to the team for a job well done. Many thanks Robin

Valorada con 5 estrellas sobre 5

First class sales and service…

First class sales and service department

nothing is to mutch trouble 10 out of 10
Provide a service which is rare in this day and age

10 de octubre de 2019
Opinión espontánea
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Respuesta de Luscombe MG Leeds

Thanks very much Harold - really appreciate your custom and your feedback. Best regards Robin

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