Luxsy Jewels Opiniones 

Ordering and delivery spot on as it's gift wrapped will not find out until it's opened keep my fingers crossed and hope it is great

Package is 3 days late...with no contact about eta

Happy with item disappointed with 4 week wait to receive

So, originally I had a bad experience by not receiving updates to my order and it exceeding the delivery due date so left a bad review and emailed. HOWEVER, the customer service I recieved after this was outstanding. Really quick replies (sometimes even minutes apart!) constant updates on how they’re fixing the situation as well as sending me a free gift as an apology. The jewellery honestly seems like such good quality as well and I do think I would actually purchase from them again. The necklace I purchased was beautiful!

No tracking details sent, ordered about a week ago???

email me

I emailed you few times regarding an order for pair of earrings. You texted me to say that you have already delivered this item to me, but I never received this order. I emailed you, but no response from your customer service team. I am still awaiting a reply from you.

Beautiful item, but very slow and not responsive customer service. Need to contact several times to get an answer

Order was a day late but the help I got was on point. Thanks again

I have not received my item , nearly 3 wks from purchase . I have sent two emails and received no replies to either one . No customer service at all . No due date for delivery . Item has not even been sent yet .

I ordered my item a few days ago and reached out to customer support for an update, as I expected to receive my order much sooner. They responded promptly, explaining that my order was ready to be shipped the following day. To compensate for the inconvenience, they offered me a free gift worth £25 with my order.

For this reason, I give them 5 stars for their excellent customer service. This is definitely a trustworthy site that goes the extra mile to keep their customers happy.

Ordered pendant and chain. Emailed few times to find out delivery, no response. When parcel was delivered, it was wrapped by a six year old, unprofessional. The gift was in a cheap plastic pouch. Please read these reviews before ordering anything from this company.
I did contact the company and we worked out the problems amicably, and therefore, I have now raised my ratings to 4 star.

Haven’t got any shipping updates

I’ve emailed you guys and not heard back about how my parcel was delivered back by Royal Mail

Fantastic jewellery at reasonable prices and a company who have gone above and beyond to assist with my query. I would definitely recommend buying your jewellery from luxsy.

Got a lovely bracelet and a few people have commented on how nice it is

Haven't got my product yet still waiting so not sure what review I need to give? Why must I get a review reminder before even getting the product?

I wanted to take a moment to share my exceptional experience with your customer service and products.

The jewellery I’ve purchased from you is consistently of the highest quality. Most recently, I ordered a beautiful ring for my husband, which exceeded my expectations in craftsmanship and design.

When I needed to exchange it due to selecting the wrong size, your customer service team—especially Dedhar—was incredibly kind, understanding, and efficient in arranging a replacement immediately.

This level of service has made me a loyal customer. I will definitely be purchasing from you again and highly recommend your business to others!

Thank you again for such a positive experience.
Juwaria Malik

Poor quality jewellery and poor customer service. I received my necklace it was nothing like what was advertised on the website.. it took almost a week to get a response from the company whom I think is just a person operating from a residential address.. I finally got an answer and sent the product back and made sure it was tracked. 4 weeks later and 5 emails on I am still chasing them for my refund… don’t bother with them .. fake company!!

I appreciate your recent response, but I want to make it clear that I’m not interested in engaging in a debate on social media or elsewhere. Trust pilot is a platform meant for honest feedback, and my review reflects my genuine experience with your company.

I do not agree with your request to take down my review. Unfortunately, I had to send multiple emails before receiving any response, and only after sharing my experience publicly did I receive further communication. This sequence speaks for itself.

I stand by what I wrote, and I believe it’s important for others to be aware of the challenges I encountered. This is not about being confrontational—it’s about transparency and accountability