Honestly worst experience ever with this company. Bought my item literally 1 month and a half ago no updates no tracking. They say item takes 4 weeks which is understandable but this is taking the abs... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Ver más
Big scammer. Payment taken, no product received, no refund given. Clear scam. Aweful site. Stay away from this website.
La empresa ha respondido
Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore. Really impressed by... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Información de contacto
Reino Unido
- support@luxsyjewels.com
- luxsyjewels.com
3,2
Medio
389 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 71% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very good packaging
Very good packaging , nice weight to it and overall really impressed
1 de diciembre de 2023
Respuesta de Luxsy Jewels
Hey Millie,
Thanks for taking the time to write us this lovely review. We’re very happy you love this product :)
Respuesta de Luxsy Jewels
Hey Paddy,
Thank you for taking the time to write us this lovely review. Glad you liked the product :)
Excellent service thanks
6 de diciembre de 2023
Opinión espontánea
Respuesta de Luxsy Jewels
Thanks Sean for leaving us this lovely review :)
Amazing quality of the bracelet I…
Amazing quality of the bracelet I ordered and came so quickly very satisfied with my order
5 de diciembre de 2023
Opinión espontánea
Respuesta de Luxsy Jewels
Thanks Bella, really appreciate your kind words for this review. Glad you loved the product.
Amazing Again I’ve purchased and very…
Amazing Again I’ve purchased and very very happy with the product and they’ve provided exclusive service
5 de diciembre de 2023
Opinión espontánea
Respuesta de Luxsy Jewels
Hey Millie, Its been amazing doing business with you. Looking forward to your next purchase :)
Bracelet is very small
Bracelet is very small, it’s a gift for my mum but worried it won’t fit around her wrist. Contacted Luxsy but no reply. Also, quality isn’t great, doesn’t look like what it cost.
28 de noviembre de 2023
Respuesta de Luxsy Jewels
Hey Vajdi,
Sorry to hear about your experience. We have taken note about the time it took to respond to your query. Your next experience with us will be a much better one :)
Respuesta de Luxsy Jewels
Hey Diane,
Very pleased to hear you love the product and service :)
Great ring for the price
Great ring for the price, has been an eye catcher ever since I’ve worn it!
But, unfortunately after 2/3 of irregular use, the colour has started to fade and it’s started to go pink/bronze.
21 de julio de 2023
Opinión espontánea
Respuesta de Luxsy Jewels
Hello Abadoh,
We’ve requested more information about you and your order via TrustPilot which you haven’t given. We can’t verify your email or name to any order with us. Please can you get back to us at support@luxsyjewels.com so we can verify your order and take appropriate steps from there.
Thanks
Speedy satisfied customer delivery package lovely gift was…
Speedy delivery package lovely gift was for my daughter 21st birthday which is Nov 1st so she hasn’t received it as yet but I love it , will definitely purchase Christmas gifts my daughters and 3 granddaughters.
25 de septiembre de 2023
Great buy
Lovely pieces they sell good quality no rusting or discolouration. Size is accurate and the pieces are just stunning. Bonus delivery was quick and no issues with customer service
15 de septiembre de 2023
Respuesta de Luxsy Jewels
Hey Fateha,
Thank you for your lovely review. We appreciate your time taking to write this. Hope to see you shop with us again soon :)
Hi lovely thanks 😊 great jewellery
11 de septiembre de 2023
Respuesta de Luxsy Jewels
Hi Danielle, Thank you for the time writing us this lovely review. We really appreciate it :)
Fast delivery
Had a very good experience. Fast delivery and excellent communication. A Star.
24 de agosto de 2023
Opinión espontánea
Respuesta de Luxsy Jewels
Hey Kelvin, Really appreciate you taking your time to write up this review for us :) We're glad you loved the experience shopping with us at Luxsy Jewels.
Quality of goods and Exchange service…
Quality of goods and Exchange service was amazing, I would definitely be recommending to friends and family.
31 de julio de 2023
Respuesta de Luxsy Jewels
Hey J,
Thank you so much for this lovely review. Please to hear you loved our service.
Hopefully see you shopping with us more often :)
Very good customer service and fast…
Very good customer service and fast response time
30 de julio de 2023
Respuesta de Luxsy Jewels
Hey Janice,
Thank you so much for taking the time to write us a lovely review. We're happy to have helped you with your queries. Looking forward to seeing you shop with us again :)
Great service A1 star quality
24 de julio de 2023
Respuesta de Luxsy Jewels
Hey Kenny,
Thanks for the time writing us a lovely review.
Appreciate it a lot.
Good staff
Ring that I bought wasn’t quite right but the customer service I received by this Company was ace👌🏻 couldn’t of asked for more help when dealing with an issue. brilliant ownership
28 de julio de 2023
Opinión espontánea
Respuesta de Luxsy Jewels
Hey Ben, thank you for reaching out to us and being a pleasure to work with in sorting out your original issue. We're happy we sorted this out for you and you loved the service we provided. Looking forward to you coming back and shopping with us again :)
Excellent customer service…
Excellent customer service n excellent product i will definitely keep buying my blings from this website 5⭐️ from me to all the members of this team …..
4 de julio de 2023
Opinión espontánea
Respuesta de Luxsy Jewels
Hello Mrs Khan,
Thank you so much for the lovely review. It was a pleasure helping you with your queries. Looking forward to seeing you ordering from us again :)
Really good and really nice
26 de junio de 2023
Respuesta de Luxsy Jewels
Thank you for this lovely review :)
Excellent customer service!
Got a ring that I didn’t like and the store was willing to exchange it with another item that i like. Overall, staff were professional and helpful! Definitely shopping again!
11 de junio de 2023
Respuesta de Luxsy Jewels
Hello Naadia,
Really appreciate this lovely review. Was a pleasure talking to you and answering your queries. Looking forward to seeing you order from our website again :)
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.