Luxury Coastal Opiniones 

We stayed at Redshank in Looe. The house was perfect for us as we were a party of adults and three dogs. Everything was sparkling clean and all furniture was in excellent condition Even though we had lovely weather the games room and cinema room were still well used as they were great places to socialise in the evening. There is a lot of glass so it might get a bit toasty in the living/dining area if we experience another heatwave. But views are spectacular!
Would recommend.

Fab easy to use booking system

We’ve just returned from a 2 week stay at Redshank in Looe. What a beautiful property with everything you need - and so much more. The views from the balconies in most rooms is amazing and we spent many an hour watching the tides come and go! We were unfortunate to experience an extremely rare heatwave but the cinema room was a perfect cool place to escape to! Nothing was too much trouble for the owner Peter, who was very quick to rectify any issues we had or provide local knowledge, as was the local representative, Giselle.

We would have absolutely no hesitation recommending this property - it is stunning!

Easy to use. All accomodation looks good.

The walk up to the appartment then 38 steps down and then up to tha appartment not suitiable for people with walking difficulites. Staff very plesent when booking But not so when you want to complain she was quit rude and would not listen to me. Will not book with
them again

Clementine was Really helpful friendly and efficient and HUMAN

Ease of booking, why four I think dog price is expensive, your response will be deep clean and that might be the case for some people with dogs but not ours.

At first, I could not add ny booking, however immediately I was emailed & the accommodation was put on hold with great clear communication the apartment was booked & I paid the deposit the next morning. Very helpful

Everything

The booking procedure was very simple to follow.

Excellent break, great hot tub, lovely location, reasonable price.Would recommend.

The ease of booking. The promptness of e-mails and confirmation. I had all but given up hope of finding an apartment in The Old Stationmaster's House for the first week in September. I discovered Luxury Coastal quite by accident. Some amazing properties and luckily I managed to get what I was looking for. Will definitely keep their details on file for future holidays.

Booked and.paid for a property in Mousehole through Booking.com then Luxury Coastal demanded extra payments and asked us to give them credit card details over the phone.

Great customer service .
Quickly answering email enquiry and getting booking set up as I had trouble with booking online .

Dear Luxury Coastal and the owners of the Swanpool View

We were slightly taken back with a few items on this 'Luxury' stay. If you could pass on to the owners. They might need to do some maintenance and look after their visitors a bit better?
Luxury Coastal might consider paying a visit once and a while to familiarise with the property?

Tv in cupboard -taken off / fallen off the wall= not able to use/watch. Left in a cupboard. Bedroom on entrance first on left. In the picture of the room it shows it is on the wall and operational.

Only one bedside light in king bedroom had to supply own extension cord for light- it was placed in cupboard.

No bed side lights at all in 2 single bed room

Only one hair dryer.

2 rolls of toilet paper per bathroom (?)

Not even paper and pen.

Thick ice on back of frig and way too small for 8 people !

The house smelt of curry on arrival.

Unsightly small holes in wall as you enter( first impression)

Mold in silicone in showers.

Only one key!! Key safe unoperational - pull so worn, one could not hold it down to open the safe.

Binoculars broken

Towels one per person

'washing machine and tumble dryer' - all in one - quite different than one of each

No instructions on TV and BT BOX

Dishwasher 3 tablets only!

1/3 bottle of washing liquid

2 t- towels

Bin bags...!?

ALL THE RUBBISH WAS INSTRUCTED TO BE PLACED IN BLACK BIN BAGS AND ALL MIXED - RECYCLING, FOOD, HOUSEHOLD !!!! Not good. There is no point telling us that the bin collectors will separate.
Very easy and everyone is used to recycling and do not mind - you just need provide 2 bins and make a contract with household AND separate recycling collection.
Welcome letter and instructions for the house told us two different dates for the bin collection - Wed and Fri....??? Do you know the property?

Glass on exterior balcony Dirty and Green Mould on floor.

Key lock safe extremely hard to use due to corrosion.

No guest book ( not surprised) Who is responsible for the house interior and maintenance?

House is obviously rented out heavily, not maintained nor the guests really looked after.

I was trying to find out WHAT IS THERE AS SUCH ESSENTIELS but no such luck really with many emails.
I guess it would have been good to tell us THERE IS NOTHING BUY EVERYTHING INCL SALT AND PEPPER!
I was trying to avoid : arrive and then go shopping, this could have been done before . In the end I changed
The arrival date a day earlier for the above reason.

The letter (which is general- not for this property only!!) would have been good to receive when I was trying to find out ins and outs.

The cleaner girl arrived 10.01 am on our departure date when we were out in the front saying our good byes.
A little soon. Curious. House is obviously run hard rented out.

Has anyone from Luxury coastal ever visited the house and know it even little bit?

Please pass on to the owners, Looking fwd. hearing the owners response.

Not a way to do 'luxury' rentals.

As a resident of |Falmouth and also a owner of a short term let property, I am very upset that a nice property in a good location is completely undermined by the lack of maintenance and responsibilities of the cleaners.

Anne and Steve Carson

8, Trevethan Road

Falmouth

Cornwall

REPLY TO REPLY FOR LUXURY COASTAL

Ref the key safe : / extra key: if key safe worked, would have been no need for another key.

We decided to 'make do' instead of having people coming around to replace the TV to the wall, clean crouting in the bathrooms, bringing lighting, cleaning balcony/ windows, railings, replacing binoculars, defrosting fridge, showing us how to operate TV etc, which all this should have been fixed and there before our arrival.
waste collection: in the cover letter (which is for everyone the day was different than actual this house's ' operating manual'.)
Should know more about places you rent.
Still quite upset about the recycling - or rather lack of it.
Maybe more visits from your team and to be more on a ball.
The feeling of this property is that is it pushed max rentals with minimum care for the maintenance and your visitors.
Not quite good enough.
Anne Carson

We found a property we liked after a lot of stressful searching. We were directed to luxury Coastal from the original site we had been using to select the property we were interested in. We didn’t commit straight away as we needed to review further. The next morning we were cold called by an employee asking about our interest. We explained our position and the lady on the line answered a few questions for us.
Later that morning we used the web site to commit to the property and paid the deposit required..
All good!
Next morning we received an email to inform us that we no longer had the option on the property we had wanted due to a double booking.
Most likely due to the property being offered on several sites at the same time.
We were offered another property which we excepted. due to time constraints and availability.
It did leave us feeling disappointed!
The changing over to the new property was a bit frustrating as the financial details got a bit mixed up!
The information we were provided with was showing the wrong payment information. Which I found worrying!
But it was rectified.
We are still looking forward to our holiday, and hopefully it all runs smoothly and the sun shines from here on.

The overall look of the website was professional. You could clearly enter number of guests, dates etc. The difficulty came during the booking process. Once establishing the accommodation was available I could not proceed with booking as the booking button didn’t do anything. We actually ended up losing a property we liked. Finally I booked on my mobile.

Great communication from our initial enquiry through to making our booking. We are looking forward to our holiday.

Great communication-friendly staff, very responsive & always make the booking experience easy and straight forward!