Ordered the DNA and blood test together and the whole thing just worked. Kit arrived fast, sample pickup was sorted for me, and the results came with explanations that actually made sense. The app pul... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Udělal jsem si krevní test a výsledky jsem měl ještě ten den večer. Nejvíc mě dostala ta AI, ptal jsem se jí na nízké vitamíny a rovnou mi napsala suplementy, ne nějaký obecný kecy. Navíc jsem dostal... Ver más
La empresa ha respondido
Odběr v laborce byl rychlej a sestřičky příjemný, výsledky přišly v pohodě ten samej den. Jediný co mě trochu zarazilo byli dvě odběrový místa vedle sebe, tak jsem nevěděla kam mám jít, jinak ale spok... Ver más
La empresa ha respondido
Skvělý že si můžu nahrát i starý papírový výsledky od doktora a mám to všechno pohromadě. Sleduju si trendy v čase, vidím jestli se něco zlepšuje. Tohle mi přesně chybělo. K tomu podpora odpoví rychle... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Choose from 30+ lab tests, get an in-app personalized health plan.
Información de contacto
Českomoravská 2408/1a, 19000, Praha, República Checa
- +420 910 920 369
- info@macromo.com
- macromo.com
4,5
Excelente
101 opiniones
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Peace of mind in my pocket
Macromo helped me get ahead of potential health issues before they became a problem. It's like having a personal health coach in my phone. As someone with a family history of heart disease, this was worth every euro.
22 de julio de 2025
Opinión espontánea
Respuesta de Macromo
What a beautiful way to put it! We're honored to be part of your proactive health approach, especially given your family history. Prevention truly is the best medicine. - Macromo Team
Cool idea
Ordered the blood test. The quality of information was solid. I’ll try them again...
16 de julio de 2025
Opinión espontánea
Respuesta de Macromo
Thanks for trying our blood test! We're glad the information quality met your expectations. Looking forward to supporting your health journey again soon! - Macromo Team
Vitamin D defficiency
What I loved most was how actionable the advice was. I had no idea my vitamin D was so low. Four weeks in, I actually feel the difference.
1 de julio de 2025
Opinión espontánea
Respuesta de Macromo
Amazing to hear you're already feeling the difference! Stories like yours remind us why actionable health insights matter so much. Keep up the great work with your vitamin D journey! - Macromo Team
Finally, I understand my health data
I’ve tried multiple health tracking apps, but Macromo actually makes my test results make sense. The DNA insights blew my mind and now I’m making lifestyle changes with real direction.
19 de julio de 2025
Opinión espontánea
Respuesta de Macromo
This is exactly why we built Macromo! There's nothing better than hearing that our DNA insights have given you real direction for lifestyle changes. Here's to making informed health decisions! - Macromo Team
Great platform, app still evolving
The concept is amazing—centralizing my lab tests, genetic data, and health records. The app is mostly intuitive, though there were a few bugs. Still, the team was responsive and helpful when I reached out.
20 de julio de 2025
Opinión espontánea
Respuesta de Macromo
Thank you for the thoughtful review! We're thrilled you love the concept of centralizing all your health data. Thanks for being patient with us as we evolve! 🚀 - Macromo Team
Best health data wallet
I haven't used their tests but with their subscription you can upload unlimited tests and store them in one place! Very efficient!
13 de julio de 2025
Opinión espontánea
Respuesta de Macromo
Thank you for your review! We're happy to hear you're finding our app useful for storing your health data in one place. That’s exactly what we aim for — to make preventive health easier and more organized. And if you ever feel like trying out our tests, we’ll be here for you. - Macromo Team
Nice interface and good customer support
The app is generally really nice, I was an user before and imported my tests, but decided to order their at-home test. There was some issues with the courier company (DHL) but they solved it really quick for me.
7 de julio de 2025
Opinión espontánea
Respuesta de Macromo
Thank you for your feedback! We’re glad you like the app and decided to try our at-home test. Sorry about the courier hiccup — some things are out of our hands, but we always do our best to fix them quickly, just like we did here. Thanks for being with us! - Macromo Team
was skeptical, but worked well
at first I wasn't sure if the process wouldn't be painful, but the opposite was true, and I have my results nicely stored in app
12 de julio de 2025
Opinión espontánea
Respuesta de Macromo
Thank you for giving us a chance! We understand that at-home sampling can feel uncertain at first, but we're happy to hear the process went smoothly and you now have your results clearly stored in the app. Thanks for trusting us! - Macromo Team
Good at-home testing
Good solution to test some biomarkers at home, app easy to use, recommended
7 de julio de 2025
Opinión espontánea
Respuesta de Macromo
Thanks for the kind review! We're glad you found our at-home testing and app useful. Our goal is to make preventive health as simple as possible — even from the comfort of your home. - Macromo Team
Seamless DNA Testing
Smooth ordering process from within the application, collection kit arrived within days and after collection DHL picked it up for me.
11 de julio de 2025
Opinión espontánea
Respuesta de Macromo
Thank you for the great feedback! We're happy to hear the whole process — from ordering to sample pickup — went smoothly for you. That’s exactly how we want it to be! - Macromo Team
Just Don’t Do It
Collection doesn’t work, it’s not thought through properly and the lack of any customer support is just terrible. Awaiting my full refund but other customers say they do not do refunds.
7 de julio de 2025
Respuesta de Macromo
Hi there,
we’re really sorry to hear about your experience — this is definitely not the standard we aim for. We can confirm that your full refund has already been processed, and we truly appreciate your patience.
If there’s anything else we can do to make things right or help you further, please don’t hesitate to let us know. We’re here for you.
— Macromo Team
Respuesta de Macromo
Thank you for your review! We're happy to hear your DNA and blood test ordering experience was fast and seamless. We aim to keep the whole process as simple and smooth as possible. - Macromo Team
I purchased a test from Macromo and…
I purchased a test from Macromo and followed all the steps, including sending in my sample. However, I didn’t receive any confirmation that it was received, nor any updates about the process. Communication from the company has been lacking, which is disappointing given the price of the test. I’m still waiting for any result or feedback.
13 de mayo de 2025
Respuesta de Macromo
Hello,
We’re truly sorry to hear that your experience with Macromo didn’t meet your expectations. We completely understand how important communication and clarity are — especially when it comes to something as personal as health testing.
You're absolutely right to expect timely updates and confirmation, and we sincerely apologize for the lack of feedback throughout the process. This is something we’re actively working on improving, and your feedback is helping us get better.
Thank you again for taking the time to share your experience with us. - Macromo Team
Vrácení balíčku
Chtěla jsem balíček vrátit. Dali mi adresu, kam ho mám poslat, ale nevyzvedli si ho a nevrátili mi peníze.
2 de mayo de 2025
Trapne
Trapne, koupil jsem krevni testy, 2.12 odeslano DHL, 3.12 prijato laboratori, dnes je 18.12 a nemam nic, vysledky se zpracovavaji vidim porad v aplikaci. Macromo nereaguje, neni se kam dovolat, v patek 13. jsem psal dotaz, dnes 18 a nic, bez reakce. Skoda...dobry marketing ale support zadny, udelam stejne "dobrou" review na app storu.
25 de noviembre de 2024
Respuesta de Macromo
Dobrý den,
mrzí nás, že jste nebyl s našimi službami spokojený. Spokojenost zákazníků je pro nás na prvním místě a za vzniklé nepříjemnosti se velmi omlouváme.
Uděláme vše pro to, abychom Vaši situaci důkladně prověřili a co nejdříve vyřešili. Neváhejte se obrátit na náš tým zákaznické podpory na emailu info@macromo.com. Mohl byste nám, prosím, zaslat na tento email číslo vzorku, kterého se to týká? Obratem vše prověříme.
Děkujeme za Vaši zpětnou vazbu a ještě jednou se omlouváme za vzniklé potíže.
Tým Macromo
Not a great experience drawing blood…
Not a great experience drawing blood with their kit and instructions. Despite the high cost and high expectations, the lab called later that there wasn't enough blood in the sample and if I'd like to pay again and order the labs once more. Of course I said no, and explained calmly how difficult the process of stabbing my finger and drawing 'enough blood' was and that I am a huge fan of startups but unfortunately the user experience hasn't been great and the pricker worked only once. The process needs to improve if they're planning to serve a broader audience.
30 de mayo de 2024
Opinión espontánea
Respuesta de Macromo
Thank you for sharing your experience with us, and we’re truly sorry to hear that it didn’t meet your expectations. We understand how frustrating it must have been, especially given the effort involved and the high hopes you had for our product.
Your feedback about the blood draw process, the pricker device, and overall ease of use is incredibly valuable to us. We’re constantly working to improve our kits and instructions to make the experience as smooth and effective as possible for our customers, and your insights will help drive those improvements.
We’d love to connect further to explore ways we can make this right for you. Please feel free to reach out to our customer support team (support@macromo.com), and we’ll do everything we can to assist. Thank you again for your patience, and for helping us grow to serve you and others in the future better.
Great overview of results
Ordered both blood and DNA tests, taking the samples was straightforward, in case of DNA super easy. Sending via DHL was smooth. I really like how the results are presented in the app with explanations and tips on what to do about them.
22 de agosto de 2024
Opinión espontánea
Celkovy UX je ponekud slozity
Celkovy UX je ponekud slozity, jednotlive kroky v apce, zazitek a jak postupovat s produktem, objednani kuryra... neni to zasadni problem, ale neni to uplne intuitivni.
17 de junio de 2024
Respuesta de Macromo
Děkujeme za vaši zpětnou vazbu! Oceňujeme, že jste si našli čas a podělili se o své zkušenosti. Velmi nás mrzí, že celkový UX nebyl úplně intuitivní. Rádi bychom vás ujistili, že na vylepšení uživatelského zážitku intenzivně pracujeme a doufáme, že brzy pocítíte pozitivní změny. Děkujeme za vaši trpělivost a podporu.
Fast and easy to use
Everything arrived fast, clear instructions, easy to use, blood results within 2 days.
10 de mayo de 2024
Unable to order pickup
The app is not working, it is not possible to order pickup. I draw a sample on Thursday and it is now most probably spoiled as it is Sunday and the app is still not working.
28 de marzo de 2024
Respuesta de Macromo
We're sorry to hear about the trouble you've experienced with our app and your sample. Please contact us at support@macromo.com so we can resolve this situation and provide you with a shipment label as soon as possible. We apologize for the inconvenience and appreciate your patience.
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