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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We ordered two large coir interior mats for the front and back doors. We sent Make an Entrance our measurements. They sent us samples so we could choose the blue/gray colour we wanted, checked whethe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a few queries which were answered promptly & when I ordered the matting was deliver in 2 days. The quality is very good & has finished the entrance by the front door very well.

Valorada con 5 estrellas sobre 5

We ordered a ‘Superior PVC Backed Coir’ made to measure door mat, which was dispatched very quickly; however DLH failed to deliver it as scheduled, so MD Stuart retrieved the mat from their depot and... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

After nearly 4 weeks we had to chase up our order. It looked as if the order had gone to the back of the queue! Once we contacted the company our query was dealt with efficiently & timeously and we re... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Casa y jardín

Información proporcionada por diversas fuentes externas

Make An Entrance, the UK doormat specialists, was established from charitable roots some 50 years ago, today we sell all kinds of doormats online. From traditional mats, handmade using time-honoured techniques, to contemporary and decorative entrance matting, we can assist with all of your matting needs.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

310 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 75% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Black coir mat

I ordered a black coir mat and it’s perfect. The colour is jet black and looks amazing on my black and white porch tiles. It is cut to the measurement I gave. Fast delivery and well packaged. The brush works a treat on it. Definitely recommend for product quality and customer service.

5 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

It’s the 3rd mat I’ve bought - need I say more?

This is the third made to measure mat I have bought - for different places not because they have worn out! Excellent quality and extremely helpful on the telephone finding my previous order and trying to colour match. Samples sent arrived quickly and were helpful. Mat also arrived quickly and good communication about when order dispatched.

16 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Speedy Service

I made an order for a custom size coir mat to fit the Mat Well inside the back door entrance. The mat arrived speedily and fitted perfectly. Looks great. Recommended.

24 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great mats again

I have previously bought mats from Make An Entrance and have always been impressed wit heir range and quick delivery. This time round they did not disappoint, the Mat is exactly what I needed and it arrived in 2 days. Excellent company.

17 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company & products

I ordered some cut-to-measure outdoor synthetic matting for our porch. It was cut and dispatched within 24 hours, and arrived 2 days later, with clear cutting and care instructions. It's made a big improvement to our front door and i was very impressed with the efficiency and communications from this company.

16 de septiembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Just very poor

Just very poor. So firstly I ordered a mat from this company as they provided a product which was very thin (limited space under door). On ordering, I was advised that it would take 2 weeks to produce. I was having timber flooring installed so needed to know the exact measurements which I paid extra for. On receiving the mat, it was so badly cut I had to try and alter it myself. I have now rung and left messages on two occasions and as yet, their "customer services" have yet to get back to me. How do companies like this survive?

Further update since my original post. I contacted the company twice, once at about 2pm and again just after 5pm. Further to their response, they asked me to return the mat as they agreed it was sub-standard. I replied to inform them that my fitters had thrown it away as it was so poor. At no point did they then come back and offer me any type of refund, even for the "bespoke" cutting service which was such a sham. I have left this follow up review to give them ample time to respond, but of course nothing. Perhaps they should do more than just monitor negative responses and actually follow through with genuine customer care.

13 de septiembre de 2024
Opinión espontánea
Logotipo de Make An Entrance

Respuesta de Make An Entrance

Dear Mr Holdsworth,
Thank you for taking the time to leave a review, we are sorry to hear that you have been unhappy with our product and level of service on this matter.
Unfortunately, as a business, we close from 5 o’clock on Friday until Monday morning at 9am, as you left the voicemail at 5:15pm on the Friday we were unable to pick up your voicemail any sooner.
At the point of ordering the Washable Mat we advised that it would be a two-week lead time as all the mats are made to order. However, our workshop on this occasion where able to make and despatch your order 3 working days later, we do apologise for any inconvenience caused by this.
Upon receiving your message, we were in contact with yourself to ask if you could send over images of the mat so we could take this up with our workshop and have this rectified as quickly as possible.
Upon receiving the image from you, we agree that it was not up to the standard we expect to be sent out. We have subsequently emailed you with an offer to resolve the issue, however, we have not heard back.
As always thank you for raising the issue you have faced with us and our product so we can continuously look for ways to improve our processes.
Many thanks,
Make An Entrance

Valorada con 5 estrellas sobre 5

Excellent product

Excellent product. Well made and exactly as described. The sample arrived well packaged with full description to avoid any confusion between the products. The carriage charged on the sample is refunded with the order so pleased with that. A pricey product but worth the money as bespoke sizes and really very good quality. You get what you pay for.

12 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely delighted

Absolutely delighted - Extra Thick Coir Luxury Door Mat.
Extra Thick meaning 5 Centimetres high
Ordered Sunday, Delivered by 1:15 pm Tuesday.

This luxurious Coir Mat gives our front entrance an extra special look, so welcoming.

Good value for money.

The the old one it's replacing has also been moved elsewhere because it is still in good condition; better for the planet.

10 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

We have ordered two rugs from MAE now

We have ordered two rugs from MAE now. We are very pleased with them. The rugs are designed in our bespoke company colours and logo. They are made very well. I was advised on the correct backing for the two different types of flooring these are placed on. They are very safe and none slip at all. The customer service has been 5* making the whole experience easy from the design stage through to delivery. Highly recommend.

30 de agosto de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good product

Was impressed by the speed of delivery. The mat is good quality, a good colour and will suit our purposes very well. However, the mat was not cut straight and had to be trimmed to fit the well. Otherwise, very pleased.

28 de agosto de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Nice 'Hug Rug' for the back door

Ordered a 'Hug Rug' for the back door. Product was fine. Knocked off a star for two reasons: -
1. The rug was folded rather than rolled up, so it has a few creases which I sincerely hope will disappear in time.
2. The delivery courier (DHL e-commerce) sent a text and email on three consecutive days saying it would be delivered that day. OK, it turned up eventually, but what sort of rubbish use of technology is that?

30 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

New Front door mat

Looking for a new mat for our front door, as we had used "Make an Entrance" before I looked at their offers. The personalised mat was really nice so we ordered one. Very easy to order online as long as you know the size. Important for me as it fits in to a recess in the hall. When the mat turned up not only did it fit like a glove it also look fantastic. People who see it love it so many thanks to the people at "Make an Entrance".

28 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service - good communication, very helpful. Delivered exactly what we wanted when we needed it. Definitely use again.. Thank you!

23 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely custom cut door mat

Lovely custom cut door mat, was struggling to find somewhere that would do exact measurements then came across this site. Arrived super fast & well packed, my hallway looks inviting again!

26 de agosto de 2024
Opinión espontánea

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