Rubbish! At best, stupid, at worst, a scam! I DO NOT write indiscriminate reviews, and THIS one was contested, removed, and then reinstated. I do not recall what exactly I was reviewing here, but I... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws im... Ver más
The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... Ver más
Ordered the commode on Sunday afternoon and it arrived the following Tuesday , we looked around and eventually found this one ,the exact width we needed .. It came flat packed but was so easy to pu... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipos de asistencia para la movilidad
- Proveedor de equipos para discapacitados
- Proveedor de equipos de fisioterapia
- Tienda de sillas de ruedas
Escrito por la empresa
An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.
Información de contacto
Reino Unido
- mobility2you.com
4,3
Excelente
282 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 83% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
GoodWe had to cancel order and company were…
We had to cancel order and company were excellent. No problem and prompt refund
18 de octubre de 2023
Excellent service
Excellent service, great price and prompt delivery.
What’s not to like. Highly recommend.
25 de octubre de 2023
How on Earth can receiving a parcel be…
How on Earth can receiving a parcel be judged to be great?
I just want to say that I am pleased that it was delivered very promptly and in good order. Thank you.
4 de octubre de 2023
It was very straight forward and easy…
It was very straight forward and easy to order
14 de octubre de 2023
Great product and great service
8 de octubre de 2023
Unable to Track package and delivery
Firstly I rang M2U before placing my order as I wanted to check up on the spec and delivery leadtime beforehand. I left a message on their answering machine, to which no one ever returned my call.
I placed the order anyway as we were desperate for the wheelchair. When I got an email providing a link to check the tracking status, I was horrified that I had to download a ‘sales’ app to check the status. I eventually downloaded it but still could not figure out where my order was.
Then, I got a text to say that my order was being delivered but only the cushion came, no wheelchair! Not much help.
My brother then started to chase the order and we still were none the wiser where the wheelchair was. The staff member even offered to refund the money!!
We requested that the item was sent by courier with next day delivery. The item eventually turned up 2 days later.
It should not be this difficult to order an item and keep a track on where it is in the system. Very disappointing
30 de septiembre de 2023
Respuesta de Mobility2you
Hello. Thank you for your feedback. As with all feedback of this nature, we have carried out a thorough review. We will be in touch with you also to assist in completing the review. We assure you that we take all such matters very seriously and wish to ensure customers are never inconvenienced in such a way. You will see that the majority of the reviews we receive are for great delivery and service and product quality. We are very sorry that we did not meet your expectations on this occasion.
We need to understand a little more about the Sales app that you mention as we would never require our customers to download a sales app. Furthermore, your items were sent out from 2 warehouses with the cushion being dispatched immediately and the wheelchair a few days later. This was due to the fact that the 2 items were in different locations. We will of course ensure better timescales are provided in the future. The vast majority of our orders go out the same or very next working day from our own warehouses. Unfortunately on this occasion your wheelchair went out a few days delayed. We are sorry for the inconvenience this has caused you and have taken on board your comments regarding communication.
kind regards
Andy
Excellent service and speedy delivery
30 de septiembre de 2023
First class service and speed of…
First class service and speed of delivery! So easy to order and pay online and I’m delighted with the product too. Thank you.
26 de septiembre de 2023
Perfect Customer Service 👍👍👍
Perfect customer service,polite and very helpful 🤗🤗🤗
Ordered, quick delivery. Awaiting time was 1 day for our order.
And, Finally I can enjoy fresh air in our garden, e.t.c.
Thank you 🤗🤗🤗
25 de septiembre de 2023
Great buy for elderly mum
This was bought for my elderly mum we found it was easy to assemble & good value for money
24 de septiembre de 2023
Shoddy
They sent us the item, the box was broken on delivery, my husband took it anyway, the item had no screws in the box! I emailed mobility 2 you, over a month later they havnt bothered to contact us back, I only gave them 2 stars because we got the item, beware the goods are badly wraped, and customer services are non existant, once they have your money you could get your item in poor condition then your stuck with it !!! Buyer beware !
25 de agosto de 2023
Opinión espontánea
Respuesta de Mobility2you
Hello. Thank you for your feedback. I am sorry for the inconvenience this has caused you. Having looked into this I can see that 1 day after your email, we requested come information which we required for our manufacturing to dispatch the correct part. I believe, to date we have not received this back.
I will get the parts team to call you in the morning. You will see from our past reviews that such a matter and service is extremely rare and I am sorry that you have experienced this.
I am confident that we can resolve this for you soon and we will try and get the information we need from you as soon as parts is open on Monday.
Rest assured, our packaging, delivery and quality control is always aimed at the highest standards and we regularly monitor all aspects of our service.
We thank you for your feedback and will absolutely ensure we look into this in detail and ensure such episodes are avoided as much as are reasonably possible.
Thank you
Regards
Andy
Customer service was excellent
Customer service was excellent, answered all my queries. The actual product was of very high quality, definitely recommend.
13 de septiembre de 2023
Ordered this item knowing nothing about…
Ordered this item knowing nothing about it. It's TERRIFIC! Thank you!
29 de agosto de 2023
Not very comfortable but ok.
4 de septiembre de 2023
We received it with in 3 days
4 de septiembre de 2023
Easy to order and fast delivery
1 de septiembre de 2023
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.