Rubbish! At best, stupid, at worst, a scam! I DO NOT write indiscriminate reviews, and THIS one was contested, removed, and then reinstated. I do not recall what exactly I was reviewing here, but I... Ver más
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Consulta las opiniones de los clientes
Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws im... Ver más
The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... Ver más
Ordered the commode on Sunday afternoon and it arrived the following Tuesday , we looked around and eventually found this one ,the exact width we needed .. It came flat packed but was so easy to pu... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipos de asistencia para la movilidad
- Proveedor de equipos para discapacitados
- Proveedor de equipos de fisioterapia
- Tienda de sillas de ruedas
Escrito por la empresa
An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.
Información de contacto
Reino Unido
- mobility2you.com
4,3
Excelente
282 opiniones
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Ha contestado el 83% de las opiniones negativas
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Very good service
13 de agosto de 2023
Efficient Company
Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws immediately
It was good to actually speak with someone on a phone rather than some machine
Would defiantly order with them again
Plus they were cheaper than buying from high street shop
12 de agosto de 2023
Very good communication and excellent…
Very good communication and excellent delivery
11 de agosto de 2023
Shower stool
Useful stool for my wife who has had a foot operation
The rotation is a bit of a gimmick but it is a solidly built waterproof stool
8 de agosto de 2023
They did not have the product we…
They did not have the product we required so a refund was given
12 de agosto de 2023
Respuesta de Mobility2you
Hi, Thank you for your feedback. As a retailer that holds a lot of stock, we always have to quality check lines as they are being dispatched. It is always unfortunate for us to have to reverse a sale and provide a refund if the items have any packaging issues or do not meet our very high standards. Normally we would simply be able to send another one out, however on this occasion your item was completely out of stock at both our UK warehouses. I am extremely sorry for the inconvenience this would have caused you. We will do all we can to improve such situations going forward. Regards, Andy
Excellent customer service
1 de agosto de 2023
Great company
Excellent customer service, very quickly resolved a problem I had with my order
12 de agosto de 2023
Best price and great service.
Best price I could find by a long way! Easy to order and quickly delivered, just how online shopping should be.
17 de agosto de 2023
Opinión espontánea
Respuesta de Mobility2you
Thank you for your feedback. We are a UK based company that keeps a very large inventory of stock in our warehouse. We are therefore able to pick, pack and dispatch swiftly. We really appreciate all feedback.
Regards, Andy
Great product with fast delivery
Great product with fast delivery. The item came with clear instructions about the correct height and adjustments
29 de julio de 2023
Respuesta de Mobility2you
Thank you for your valuable feedback. It is very important for mobility aids to have clear instructions and we do all we can to monitor and review instructions that are included in packaging.
regards, Andy
Fast delivery
Ordered the commode on Sunday afternoon and it arrived the following Tuesday , we looked around and eventually found this one ,the exact width we needed ..
It came flat packed but was so easy to put together ..
So easy to order from the website as well..
A very sound commode for mum and more to the point she feels safe on it
5 de agosto de 2023
Respuesta de Mobility2you
That is great feedback for us. I am delighted that the product is right for your mum. We do prefer to select products that are easy to transport and can be put together easily.
regards, Martin
Good service for a very useful product
Very easy to order and very fast delivery time. Well done!
2 de agosto de 2023
Respuesta de Mobility2you
Thank you for your lovely feedback. We try to make our site easy to navigate. It's great to hear that our service pleased you too.
regards, Jane
Quick efficient service
Quick efficient service. We were kept up to date on delivery and item arrived as expected, well packed in good condition.
2 de agosto de 2023
Respuesta de Mobility2you
It's great to hear you were happy with our overall service. Thank you for your feedback. regards, Martin
poor customer service for returns
I have been waiting for a reply regarding a returns note and have still not heard back from yous
20 de julio de 2023
Respuesta de Mobility2you
Hi. Thank you for your feedback. It looks like you are dealing with a member of our team. I trust this will assist you in resolving your query and return.
Andy
My new gadget!!!
Easy online ordering. Fast delivery. Also product as said on online ordering. No fuss with delivery.
1 de agosto de 2023
Respuesta de Mobility2you
Thank you for your positive feedback. I am pleased that you have had a positive experience using our services.
Martin
Quick delivery of the product I ordered
18 de julio de 2023
Respuesta de Mobility2you
Thank you for your feedback. We do try and dispatch the majority of our products on the same day
regards, Jane
Respuesta de Mobility2you
Hi. Thank you for your comments.
We are surprised by your feedback. Any item can be returned in original packaging and resalable condition for a full refund.
A slow response initially but they recovered the situation well.
Initially their response to an issue I had was slow, but to their credit they reached out to me to resolve the problem and all is good now.
Thank you Mobility2you for you kind reaction.
Peter Murphy
31 de julio de 2023
Opinión espontánea
Respuesta de Mobility2you
Dear Peter. Thank you for your feedback. I am really sorry to learn of the passing of your wife. We extend our condolences to you.
I will have an urgent review into why this email was missed. We never intentionally miss emails and our standards are set to be extremely reactive.
I will ensure that return instructions are communicated back to you in the morning and that you do not face any further delay or inconvenience.
Once again, thank you for your constructive feedback.
regards, Andy.
The wrong item was sent ...
The wrong item was sent .... but in hindsight there are less buttons to press so it should work out better ... it hasn't reached the person it is meant for, but keeping fingers crossed..
25 de julio de 2023
Respuesta de Mobility2you
Thank you for your feedback. We have looked into this thoroughly now and apologies for any inconvenience that was caused. We understand that the issue is now resolved.
regards, Andy
Respuesta de Mobility2you
Thank you for your feedback. We are pleased that the service and products is satisfactory and pleased that you would consider using us again
regards, Martin
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