I have to say I was pleasantly surprised at how they handled a defective item. Pure professionalism at its best. I did not subscribe but I am definitely reconsidering. A+
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I have to say I was pleasantly surprised at how they handled a defective item. Pure professionalism at its best. I did not subscribe but I am definitely reconsidering. A+
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I recently had to request a reimbursement for a faulty item, and Jessica (Mercatalyst) made the entire process quick and painless. She handled my request promptly, kept things simple, and was courteou... Ver más
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Jessica in Customer Support was excellent in the service she provided. I was having a little trouble navigating the email ticket system that deals with orders that need help. Jessica jumped in and too... Ver más
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Wow, the product page was not correct for some reason when I got the product and found that out after a support email and the explanation they made it completely right and refunded my full purchase pr... Ver más
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1950 Parker Road, Receiving Door 32, 75010, Carrollton, Estados Unidos
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
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Jessica gave me the best service ever. Thank you so much.

Respuesta de MorningSave
Samantha was very helpful with the issue I had with item I ordered. I sent an email and responded right away. Very helpful and pleasant. I’m pleased with the service I had.

Respuesta de MorningSave
Jessica was very accommodating and understanding. I had an issue with a product and she immediately sent a replacement order at no charge.

Respuesta de MorningSave
I submitted a claim because my order was incorrect. I received a response in 2 days asking for a picture of the merchandise to verify what I did receive Caitlin responded the next day advising that she entered a new order for the item I didn't receive at no cost to me. Also, she told me that I could keep the incorrect item that I did receive. She understood my frustration and was able to correct the issue in a timely manner and to my satisfaction.
The only negative I have is that I could not call and speak to a live person and had to submit a claim online.

Respuesta de MorningSave
Caitlin was super quick and helpful in handing my refund request, wish all transactions were this easy.

Respuesta de MorningSave
My issue was resolved in a timely manner.

Respuesta de MorningSave
I ordered a bunch of pillows of this website and they were supposed to arrive between the 8th and the 10th. The 10th came, no sign of the pillows and nobody reached out to update me on the order. I reached out to them the 11th and they finally sent the pillows out that day. I received the order on the 14th with an email saying the order was delayed and now delivered. They should’ve sent me that email on the 10th… I asked for a refund for just the shipping because they did not meet the deadline of the 10th and nobody responded back. Horrible customer service. Would not purchase anything from them again.

Respuesta de MorningSave
I order from morning save a lot but I won't be ordering from them anymore. I sent 2 items back (1st time returning). I paid total for both $30.00. Returning them both cost me $70.00. It cost more to ship it back. I should have just kept them and donated them. It would have been cheaper.

Respuesta de MorningSave
Samantha made my experience with my service issue easy, prompt and complete. Her compassion made me feel like someone did care about my issue. Samantha renewed my faith in customer service care. Again, Thank you Samantha!

Respuesta de MorningSave
Caitlin has excellent customer service skills. Took care of my concerns in a timely manner. Thank you

Respuesta de MorningSave
I purchased the Bell + Howell Scrubtastic Express Handheld Power Scrubber from MorningSave and after several attempts of charging the scrubber, it only worked for a couple of seconds and stopped working. I sent a request for a refunds and received a timely response back from Jessica. Ms Jessica first apologized for the product not working asked for additional information to get more understanding of my “it doesn’t work” reason. I sent my response with more details and she approved my refund. It was a very easy process. I appreciate the great customer service given by Ms Jessica and the prompt resolution!! All done in one day!! Thank you Jessica, you are amazing!!

Respuesta de MorningSave
I always buy products from MorningSave but this one time I had an issue with a product which was not working. I reached out to customer service and they were on it righ away. I explained the situation and they took care of it immediately which was a surprise to me. Customer service was great.

Respuesta de MorningSave
You think because Inside Edition supports them but they are wrong. I ordered the headphones over 2 weeks ago and it was suppose to arrive Aug 31-Sept 1 latest. You reach out to support you get AI bot that says your order will arrive on Sept 1 and it was already Sept 1. Then on Sept 3 you get an email saying the warehouse doesn’t have the product sends a link that takes you back to the very item you ordered and a $5 coupon. I would not never recommend buying from this company as it’s a scam and the media platforms are supporting them

Respuesta de MorningSave
Do not buy from this company. It took a long time for me to get my product. I bought two hoses I haven’t used but one of them which started leaking in the middle after 100 days. They told me I only had a 90 day warranty. A hose of this caliber should have at least a year in my opinion. I also had to pay shipping and it was just a waste of money.

Respuesta de MorningSave
Jessica (Mercatalyst) was very kind and answered all of my questions about membership. She was prompt with her replies and she gave me explanations that were easy to understand. She also offered available options to help me!

Respuesta de MorningSave
Had an issue with one of the handheld fans I ordered. Reached out to the company and Jessica refunded the money immediately! No questions asked! Fantastic customer service! This my second time ordering from them because of a segment I saw on one of the morning talk shows..will order again! Thank you, Jessica!

Respuesta de MorningSave
Working with Caitlin to resolve my issue was actually refreshing. She was kind, understanding, helpful and proficient. It's rare to deal with customer service of any industry, this professional and timely in response. Thank you. Great hire in Caitlin!

Respuesta de MorningSave
The customer support engineer quickly acknowledged my request and explained what the issue was, and how to resolve. They did an excellent job.
Thank You, Again! :)

Respuesta de MorningSave
There was no problem working with Caitlin. She was wonderful.

Respuesta de MorningSave
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