Had to phone help line to add daughter to my upcoming policy, Person on the phone was polite and helpful, going through my policy again to make sure everything was in order. They were very helpful.... Ver más
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Consulta las opiniones de los clientes
I needed insurance for my classic car. The quotation process was easy, all additional options and costs were clear. The quote wasn't the cheapest but offered the best cover without add ons. The online... Ver más
La empresa ha respondido
First time I have ever used Motorvision insurance . But wanted to know how my breakdown cover worked if ever needed , went in what’s app chat Emily was very helpful and explained everything including... Ver más
La empresa ha respondido
Very difficult to deal with when there is a discrepancy, no telephone number, it ends up being done over email because the chat thing is just a bot and can't answer any questions, What happened to ju... Ver más
La empresa ha respondido
4,4
Excelente
3 mil opiniones
Invita a los clientes a opinar
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Dealt with Emma today who was prompt
Dealt with Emma today who was prompt, knowledgeable and very efficient. I wish all organisations had an Emma. Thank you.
3 de septiembre de 2026
Opinión espontánea
Respuesta de Motor Vision Insurance
Hi,
We're so happy to hear about your positive experience! It's wonderful to know our team provided such efficient and knowledgeable service. Thank you for sharing your kind words.
Kind Regards,
Emily
Motor Vision
Easy process to renew and a great price
26 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're so pleased to hear that you found the renewal process easy and that our pricing was great. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
I found it hard to get through without…
I found it hard to get through without a telephone number
25 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We appreciate your feedback and understand that not having a phone number available made things difficult. For future reference, our phone number is 01708436900.
Kind Regards,
Emily
Motor Vision
extremely disappointed with the lack of…
extremely disappointed with the lack of support and professional advice I received regarding the non\-fault accident recorded on my policy\.
When my policy came up for renewal, I was quoted over £700. After reviewing my options, I obtained the same level of cover from another provider for under £400\. Because of this significant price difference, and because my concerns had not been handled satisfactorily, I decided to switch providers\.
The way my concerns were addressed was very disappointing, and I do not feel I received the level of customer service or advice I should reasonably have expected
30 de agosto de 2026
Opinión espontánea
Respuesta de Motor Vision Insurance
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the renewal service. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind regards,
Molly
Motor-Vision
Respuesta de Motor Vision Insurance
Hi,
We're delighted to hear that you were pleased with our pricing and communication. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Great all round.
24 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Motor Vision
Easy process good price and cover
24 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're so pleased to hear that you found the process easy and that you were happy with our pricing and cover. Thank you for your positive feedback!
Kind Regards,
Emma
Motor-Vision Insurance
Respuesta de Motor Vision Insurance
Hi,
We appreciate your feedback and are glad to hear you had a good experience overall. We understand finding our phone number was an issue, but for future reference it is 01708436900.
Kind Regards,
Emily
Motor Vision
Respuesta de Motor Vision Insurance
Hi,
We're delighted to hear that everything went smoothly for you. Thank you for sharing your positive experience with us; we truly appreciate it.
Kind Regards,
Emma
Motor-Vision Insurance
SCAMMERS
SCAMMERS, cost more in fees to cancel than it did to insurance the car. I would steer clear of this company and use more well known insurers
31 de agosto de 2026
Opinión espontánea
Respuesta de Motor Vision Insurance
Hi,
We are sorry that you are unhappy with the cancellation of the policy and the subsequent outstanding balance.
Premium Credit pays your policy in full upfront, and you repay them through monthly instalments.
If your insurer’s refund doesn’t fully cover the remaining balance on your credit agreement, plus our cancellation fee, any shortfall will be owed.
We collect this outstanding amount on behalf of Premium Credit when your policy is cancelled.
We hope this provides further clarity, should you wish to discuss this further, please contact us via our website and we will be happy to assist.
Kind regards,
Molly
Motor-Vision
Excellent service and competitive prices
23 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're delighted to hear that you experienced excellent service and found our prices competitive. Thank you for sharing your positive feedback; we truly appreciate it!
Kind Regards,
Emma
Motor-Vision Insurance
Absolute scammers
Absolute scammers. £127 to cancel my policy and if I want to just change the vehicle they said there’s no premium to pay however we will charge you £50 for a brokers fee! Please please please take it from me and use a proper insurance company and not this Mickey Mouse outfit
31 de agosto de 2026
Opinión espontánea
Respuesta de Motor Vision Insurance
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the policy terms and charges. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind regards,
Molly
Motor-Vision
Easy transaction and a very good price…
Easy transaction and a very good price for the policy
22 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We are so pleased to hear that you had an easy transaction and found the price of your policy to be very good. Thank you for your positive feedback!
Kind Regards,
Emma
Motor-Vision Insurance
Respuesta de Motor Vision Insurance
Hi,
We're so glad you found your experience with us to be nice and easy. We appreciate your positive feedback!
Kind Regards,
Emily
Motor Vision
Very efficient service
22 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
Thank you for sharing your 5-star review with us, we are delighted to hear you’re satisfied with our services.
Kind Regards,
Emily
Motor Vision
Difficult procees - no issues
The process is a bit fiddly. It seems like there’s is a lot of steps where you could mess up. As long as you check your information over again it should be fine. I’ve had no issues.
21 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We appreciate your feedback and understand that the process can seem complex. We're glad to hear you've had no issues by carefully checking your information. We are always working to simplify our procedures.
Kind Regards,
Emily
Motor Vision
Respuesta de Motor Vision Insurance
Hi,
We're so happy to hear that you found our service quick, easy, and reasonably priced. Thank you for sharing your positive experience!
Kind Regards,
Emily
Motor Vision
Respuesta de Motor Vision Insurance
Hi,
We're so pleased to hear that you found our service easy to understand and that you were happy with our affordable pricing. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Easy to use
Easy to use, great communications and simple documentation- fully recommended
20 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're so pleased to hear that you found our service easy to use and our communication clear. Thank you for your kind recommendation!
Kind Regards,
Emily
Motor Vision
COMPLETE FAILURE OF CUSTOMER SERVICE
FOR A START I AM NO LONGER A CUSTOMER OF YOURS. I CONTACTED YOU TO ASK A FEW QUESTIONS ABOUT MY PROPOSED RENEWAL BUT WAS TREATED SO BADLY OVER A PERIOD OF 2 HOURS THAT I CANCELLED MY POLICY. MY CALL WAS HUNG UP ON SEVERAL TIMES AND YOU WERE NO HELP. I FINALLY SPOKE TO A YOUNG LADY WHO PROCESSED MY CANCELLATION. YOU ARE STILL BOMBARDING ME WITH MULTIPLE E-MAILS - SOMETIMES 4 AT A TIME AND I WOULD NOT RECOMMEND YOU UNDER ANY CIRCUMSTANCES.
20 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
Thank you for taking the time to leave a review. We are sorry to hear that you were unhappy with the service you received and apologise for the frustration caused.
We understand how disappointing it must have been to spend time trying to discuss your renewal, only to feel that your concerns were not adequately addressed. This is not the level of service we aim to provide, and we are sorry if your experience fell short of expectations.
We also apologise for any inconvenience caused by the communications you received following the cancellation of your policy. While some emails may be issued automatically, we appreciate how frustrating this can be.
We regret that we were unable to retain your custom and sincerely hope that you have been able to find suitable cover elsewhere. Thank you for sharing your feedback.
Kind regards,
Molly
Motor-Vision
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