Had to phone help line to add daughter to my upcoming policy, Person on the phone was polite and helpful, going through my policy again to make sure everything was in order. They were very helpful.... Ver más
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Consulta las opiniones de los clientes
Very difficult to deal with when there is a discrepancy, no telephone number, it ends up being done over email because the chat thing is just a bot and can't answer any questions, What happened to ju... Ver más
La empresa ha respondido
The price was very good but as a pensioner is struggle finding all of the policy's information and as my printer is on the way out failed to print my certificate of insurance.yourchat bot is not fit f... Ver más
La empresa ha respondido
The procedure was easily followed, and laid out clearly. Overall, the questions asked were presented in an easy to complete sequence.
4,4
Excelente
3 mil opiniones
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COMPLETE FAILURE OF CUSTOMER SERVICE
FOR A START I AM NO LONGER A CUSTOMER OF YOURS. I CONTACTED YOU TO ASK A FEW QUESTIONS ABOUT MY PROPOSED RENEWAL BUT WAS TREATED SO BADLY OVER A PERIOD OF 2 HOURS THAT I CANCELLED MY POLICY. MY CALL WAS HUNG UP ON SEVERAL TIMES AND YOU WERE NO HELP. I FINALLY SPOKE TO A YOUNG LADY WHO PROCESSED MY CANCELLATION. YOU ARE STILL BOMBARDING ME WITH MULTIPLE E-MAILS - SOMETIMES 4 AT A TIME AND I WOULD NOT RECOMMEND YOU UNDER ANY CIRCUMSTANCES.
20 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
Thank you for taking the time to leave a review. We are sorry to hear that you were unhappy with the service you received and apologise for the frustration caused.
We understand how disappointing it must have been to spend time trying to discuss your renewal, only to feel that your concerns were not adequately addressed. This is not the level of service we aim to provide, and we are sorry if your experience fell short of expectations.
We also apologise for any inconvenience caused by the communications you received following the cancellation of your policy. While some emails may be issued automatically, we appreciate how frustrating this can be.
We regret that we were unable to retain your custom and sincerely hope that you have been able to find suitable cover elsewhere. Thank you for sharing your feedback.
Kind regards,
Molly
Motor-Vision
Great customer services and operator…
Great customer services and operator was extremely helpful
23 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're so happy to hear that our customer service and our operator were extremely helpful. We truly appreciate your kind words!
Kind Regards,
Emily
Motor Vision
You are very helpful
20 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We are truly happy to hear that our assistance was helpful to you. We greatly appreciate your kind words and positive feedback.
Kind Regards,
Emily
Motor Vision
Good price and service…
The price was good and the the service was fast and efficient, great communication
16 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're so pleased to hear that you found our pricing good and our service fast and efficient. We also appreciate your positive feedback regarding our communication!
Kind Regards,
Emma
Motor-Vision Insurance
The price was great value and it was…
The price was great value and it was quick and easy to insure, no hassle and company keeps you in touch with what's going on. Also easy sign in to my account.
20 de agosto de 2026
Respuesta de Motor Vision Insurance
Hello,
We're delighted to hear that you found our pricing to be great value and the insurance process quick and straightforward. We appreciate your positive feedback.
Kind Regards
Fazal
Motor-Vision
Easy to deal with
21 de agosto de 2026
Respuesta de Motor Vision Insurance
Hello,
We are so pleased to hear that you found your experience with us to be straightforward and positive. Thank you for sharing your feedback!
Kind regards
Fazal
Motor-Vision
Great service today by Emily
26 de agosto de 2026
Opinión espontánea
Respuesta de Motor Vision Insurance
Hello,
We're so glad to hear you received great service today. We appreciate your kind words!
Many thanks
Fazal
Motor-Vision
£50 Brokers
Charging £50 Brokers fee to simply add a driver to my policy - day light robbery
21 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
Thank you for taking the time to leave your feedback. We appreciate that being charged a fee to make changes to your policy can be frustrating, and we're sorry to hear that you were unhappy with your experience.
As an insurance broker, we charge fees for the services we provide, including arranging and administering policy amendments on behalf of our customers. We do clearly advise our fees before purchase, and these are also outlined within our terms of business and policy documentation.
We understand that any additional cost can be disappointing, and we value your comments. Thank you for sharing your feedback, which helps us continue to review and improve the service we provide.
Kind regards,
Molly
Motor-Vision
Quick and easy quote and at a very…
Quick and easy quote and at a very competitive price.
18 de agosto de 2026
Respuesta de Motor Vision Insurance
Hello
We're delighted to hear that you found the quote process to be quick and easy, and that our pricing was very competitive. Thank you for your positive feedback!
Kind Regards
Fazal
Motor-Vision
Price wise was untouchable
Price wise was untouchable, in this day and age, that’s what people are looking for, fair and good value options. Motor Vision certainly provided that.
21 de agosto de 2026
Respuesta de Motor Vision Insurance
Hello
We're delighted to hear that you found our pricing to be excellent value. Providing fair and good value options is something we strive for, and we appreciate your positive feedback!
Many thanks
Fazal
Motor-Vision
Respuesta de Motor Vision Insurance
Hi,
Thank you for your 5-star review of us, we are pleased you are happy with the services we provide.
Kind Regards,
Emily
Motor Vision
Respuesta de Motor Vision Insurance
Hi,
Thank you for your feedback. Renewal quotations are automatically generated and issued approximately 18 to 21 days before the renewal date. This timescale is considered sufficient notice and aligns with FCA expectations, allowing customers adequate time to review their options and make an informed decision before their policy renews.
We appreciate your comments and will continue to review our processes to ensure we provide the best possible service.
Kind Regards,
Emily
Motor Vision
Canceled my policy after 4 months had…
Canceled my policy after 4 months had no refund. What a joke they are covered it's in the small print what they don't send you, you only find out when you cancel.
19 de agosto de 2026
Opinión espontánea
Respuesta de Motor Vision Insurance
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the refund of your policy.
Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind Regards,
Emily
Motor Vision
Very easy quotation and ordering…
Very easy quotation and ordering service for insurance on our motorhome. Competitive pricing made the experience all the better.
Highly recommended to all.
16 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're delighted to hear that you found our quotation and ordering service for your motorhome insurance easy and that our competitive pricing enhanced your experience. Thank you for your high recommendation!
Kind Regards,
Emily
Motor Vision
Very helpful service
20 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
Thank you for sharing your 5-star review with us, we are delighted to hear you’re satisfied with our services.
Kind Regards,
Emily
Motor Vision
Respuesta de Motor Vision Insurance
Hi,
We're so pleased to hear you found our online process easy and our prices competitive. Thank you for your positive feedback!
Kind Regards,
Emma
Motor-Vision Insurance
Respuesta de Motor Vision Insurance
Hi,
Thank you for taking the time to leave us a positive. We appreciate your kind words!
Kind Regards,
Emma
Motor-Vision Insurance
Good service.
16 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Motor Vision
I took out the policy on line and it was straightforward to do
I took out the policy
16 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We appreciate you choosing us for your policy needs. We are always here to help.
Kind Regards,
Emma
Motor-Vision Insurance
Very straightforward to deal with and a…
Very straightforward to deal with and a very reasonable price.
15 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're so glad to hear that you found our service straightforward and our pricing reasonable. Thank you for taking the time to share your positive experience.
Kind Regards,
Emma
Motor-Vision Insurance
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