Muck Boots EU Opiniones 

162
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Thought I was buying boots "for life". Sole came adrift. Eighteen months after raising issue boots eventually replaced. It was only through my own persistence and help of the retailer (Whites agri.ie... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Es hat lange gedauert bis das angeforderte Rücksendeformular kam, ich musste daran erinnern. So lange liegt der grosse Karton mit den Stiefeln in der Wohnung herum! Keine kostenfreie Rücksendung... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sehr solide Stiefel, absolut empfehlenswert! Warm, bequem und wasserdicht. Perfekt bei jedem Wetter! Auch die Lieferung erfolgte rasch und unkompliziert. Ein kleines Minus war das Rücksendeetikett, we... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My new Mick Boots just arrived, and I’m absolutely thrilled! 🌧️✨ A perfect mix of sturdy design and elegance, with top-quality materials and amazing comfort even after hours of wear. Ideal for tackl... Ver más

La empresa ha respondido

Información sobre la empresa

Escrito por la empresa

Muck Boots are renowned for its exceptional support and protection. It all started with a universal problem - muck. Wet, messy, muddy, dirty muck, and we determined to find a solution for keeping our feet warm and dry through it all. So we set out to build the most protective, most comfortable, most reliable boots on the planet - no matter what the conditions. And The Original Muck Boot Company was born providing 100% waterproof boots and footwear that withstand the muckiest situations in every season. Over the past two decades we have had the freedom to innovate, experiment, and test our wellies in every single element - because outside, there are way more than four seasons. That's why we've designed each of our wellingtons to work hard for every task and brave every condition - so you can be protected, productive, and always in your comfort zone, no matter what the weather.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

162 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(162)

51 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

The Shopping to germany is very…

The Shopping to germany is very expensive. The Boots are comfortable.

15 de julio de 2024
Logotipo de Muck Boots EU

Respuesta de Muck Boots EU

Hello Karina, thank you for leaving a review. Whilst we are glad to hear the boots are comfortable, we are sorry to hear about the shipping costs. We are reviewing our shipping couriers to improve our services, please bear with us.

Valorada con 3 estrellas sobre 5

Der Bestellprozess ist umständlich.

Der Bestellprozess ist umständlich.
Dann hatte ich ein Paar Stiefel geordert in Größe 10.was mir nach dem Messen vorgeschlagen wurde. Jetzt habe ich ein Paar bestellt, das die Größe 9 hat, was aber sehr knapp ist.
Jetzt müsste ich für Rücksendung ca. EUR 30,00 bezahlen, wenn ich das umtauschen würde. Dabei bin ich verunsichert, was die Größe betrifft und behalte einfach die Schuhe.

12 de julio de 2024
Logotipo de Muck Boots EU

Respuesta de Muck Boots EU

Hi Rainer, we are very sorry to hear that your boots were not an ideal fit! We have passed your feedback along to our Product team, so that they can be included in our ongoing product review process. We are also working on improving our Return services, please bear with us!

Valorada con 5 estrellas sobre 5

Great boot,

Great boot,
Had it before with other design. Daily worn in the garden and when I walk with the dogs.
Nice price, Quickly delivered and water proof

14 de julio de 2024
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Respuesta de Muck Boots EU

Thank you so much for your comments Astrid!

Valorada con 4 estrellas sobre 5

Everything perfect

Everything perfect. As to the product, bought winter boots, therefore difficult to rate the product right now.

12 de julio de 2024
Logotipo de Muck Boots EU

Respuesta de Muck Boots EU

Dear Claudia, thank you for taking the time to leave this review. We hope that our boots will serve you well for the winter ahead. If there is anything we can help with, please don't hesitate to get in touch with our customer services team.

Valorada con 1 estrellas sobre 5

No delivery

No delivery, noch informations

10 de julio de 2024
Logotipo de Muck Boots EU

Respuesta de Muck Boots EU

Hi Thomas, we can only apologise that DPD did not deliver your parcel. Having followed the tracking details, it seems that it took a while clearing Customs. We will escalate this to our DPD account manager to resolve this for you and get in touch as soon as possible. Thank you for your patience.

Valorada con 5 estrellas sobre 5

Sehr schnelle Lieferung

Lieferung war sehr schnell und gut verpackt. Erteindruck der Qualität, sehr gut. Mehr zeigt erst der Langzeittest.

9 de julio de 2024
Logotipo de Muck Boots EU

Respuesta de Muck Boots EU

Hi Mario, thank you for your 5 star review! We are thrilled to hear you are happy with your purchase and buying experience. We have an extensive Care Guide on our website to keep your boots looking their best.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service

5 de julio de 2024
Logotipo de Muck Boots EU

Respuesta de Muck Boots EU

Thank you Mary! We're glad you had a good experience from the Muck Boots website.

Valorada con 1 estrellas sobre 5

Inadequate Customer Service and Limited Return Options

The possibility to return a product is extremely limited, at least from Germany. The website clearly had an issue, as there was no information available on how to return a product. The deadlines for returns are very short, and the customer has to handle the entire return process on their own. Inquiries with customer service were also disappointing, as they kept referring to the faulty website. I cannot recommend this at all.

17 de junio de 2024
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Respuesta de Muck Boots EU

We are very sorry to hear about the issues you've encountered with your purchase and the challenges you've faced with our service. We have a dedicated page regarding returns on our website but we will review the information for improvements. We are also working to provide a better return experience, thank you for your patience.

Valorada con 5 estrellas sobre 5

This is my 2nd pair

This is my 2nd pair, 1st pair still going strong just wanted a different colour & height of boot.

1 de julio de 2024
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Respuesta de Muck Boots EU

Great feedback, thanks Aoife! If there's anything else we can help with, please do not hesitate to contact our customer service team.

Valorada con 3 estrellas sobre 5

The inside of both heels ripped within…

The inside of both heels ripped within a few days- very disappointing

30 de junio de 2024
Logotipo de Muck Boots EU

Respuesta de Muck Boots EU

We are so sorry to hear about this Liam. This is certainly not the standard we aim to provide. If you purchased directly from the Muck Boot website, please contact our customer service team (help@muckbootcompany.eu) with your order number, images of the fault and an image of the manufacturing stamp printed inside the boots and they will be happy to help you. If you purchased elsewhere, please contact the retailer who will be happy to assist you further.

Valorada con 2 estrellas sobre 5

Poor communication with customer…

Poor communication with customer service. Eventually resolved but the effort I felt was pretty much all my end.

30 de junio de 2024
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Respuesta de Muck Boots EU

Hi Caroline, we can only apologise that DPD did not deliver your parcel. We will escalate this to our DPD account manager to ensure this does not happen again. If there is anything else we can do, please do not hesitate to contact us (help@muckbootcompany.eu)

Valorada con 4 estrellas sobre 5

The service is always good & the boots…

The service is always good & the boots too.
I have arthritis in my feet and I struggle to find footwear which is comfortable and can fit my bespoke orthotic inserts.
I have a campsite in Normandy so wear my boots 300 days a year.
I buy Arctic sports every time but sadly this time they are a little smaller so not as comfortable. Rather disappointing

28 de junio de 2024
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Respuesta de Muck Boots EU

Thank you Kari for the feedback. We can only apologise that your boots weren't quite the right fit for you. Please be assured that we still make our bestselling Arctic Sport Boot to the same specifications and high quality we always have and pride ourselves on maintaining these standards.

Valorada con 1 estrellas sobre 5

Great boots, but…

The boots are great, but the shipping policy to EU is very bad if you have to return any item…

27 de junio de 2024
Logotipo de Muck Boots EU

Respuesta de Muck Boots EU

Hi Bernd, thank you for taking the time to leave a review. We are working on improving our return services, please bear with us.

Valorada con 1 estrellas sobre 5

Ware kam nie an

Boots gekauft, fast vier Wochen ergebnislos auf die Ware gewartet, die sich inzwischen von selbst retourniert hat und jetzt warte ich auf die Rückerstattung des Kaufpreises. Auf den horrenden Versandkosten bleibe ich wahrscheinlich sitzen. Schlechter kann ein Kauf nicht laufen. Schade.

25 de junio de 2024
Logotipo de Muck Boots EU

Respuesta de Muck Boots EU

Hi Tanja, we can only apologise that DPD did not deliver your parcel. We will escalate this to our DPD account manager to ensure this does not happen again. We have checked your order and can see that it has been fully refunded in our system, including any shipping costs. If there is anything else we can do, please do not hesitate to contact us (help@muckbootcompany.de).

Valorada con 3 estrellas sobre 5

Rücksendung aus Deutschland und Qualität

Ich habe die ersten Stiefel ( ich hatte mich in einem England Besuch darin verliebt bei meiner Freundin)eine Nummer zu klein bestellt , es stand zwar überall , dass ich die Stiefel zurück schicken kann, da die email Adresse muckboots.de lautet , bin ich nicht davon ausgegangen dass ich die Stiefel für ein Porto von 30€ nach England zurück schicken musste , das fand ich sehr unangemessen. Die Rückerstattung des Geldes ging aber sehr problemlos.Trotzdem habe ich mir noch einmal welche bestellt, diese passen jetzt gut , aber die Sohlen sind sichtbar ungleich angebracht (eine ist vorne weiter hoch gezogen ) da die Stiefel jetzt aber passen, waren mir die erneuten 30€ jedoch zu teuer für die Reklamation. Jedoch für sie: Stiefel für 144€ im so toller Qualität müssen gleich aussehen !

27 de junio de 2024

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