Super shady -- they kept changing their minds about whether they deliver or not, whether they set up or not. Called night before scheduled delivery and gave a very unreasonable slot, and wouldn't bu... Ver más
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Consulta las opiniones de los clientes
There was an overall feel of a lacking or barely developed infrastructure. Had to make at least a dozen calls to get my order right, only to have some of the parts damaged on arrival. They then ship... Ver más
I purchased a coaster leather sofa which came in ripped. I called they said that they don't have any more of that model and that the manufacturer doesn't make them anymore which wasn't true. They... Ver más
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Furniture was delayed for almost 3 weeks. Kept getting calls saying they couldn't get the trucks back to the warehouse. They finally had UPS deliver the furniture and the assembly was just as bad. Bol... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Muuduu Furniture has been offering the best prices for the best quality furniture in California since 2000. We strive to be the leader in affordable wholesale home goods by ensuring happiness for our friends and family, complete with a price match guarantee and free delivery to most cities in California. We ship to anywhere in the United States - please call for our accurate shipping rates. Please call to schedule an appointment to view our showroom today, or contact us for more information!
Información de contacto
17008 Evergreen Pl, 91745, City of Industry
- 909-321-6683
- customerservice@muuduufurniture.com
- muuduufurniture.com
1,6
Muy malo
188 opiniones
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Poor communication and return system
There was an overall feel of a lacking or barely developed infrastructure. Had to make at least a dozen calls to get my order right, only to have some of the parts damaged on arrival. They then shipped a new part Over a week later after several emails and calls. When I finally got the part, they had shipped the wrong part even though I specified what the part was on 3 separate occasions. They finally delivered the correct part another several days later, which arrived at 1am!
Giving a generous 2 stars for decent quality, decent price, and responsive manager Dan. Otherwise the service would've been a negative 1 star
21 de noviembre de 2016
Opinión espontánea
AWFUL HORRIBLE
I purchased a coaster leather sofa which came in ripped. I called they said that they don't have any more of that model and that the manufacturer doesn't make them anymore which wasn't true. They give me about $90 off on a ripped sofa and then it started to peel about a week later I called they wanted me to pay $700 to ship it back to them and take it back home after it was repaired. I was lied to by 3 different reps. Finally ended up calling coaster who told me that there's a manufacturer's defect on it and that muuduu Furniture most likely knew about this but refused to do anything about it. Their customer service representatives need some serious training on how to speak to people. Rip off!
21 de noviembre de 2016
Opinión espontánea
Respuesta de Muuduufurniture
We are so sorry for your trouble. Thank you for your honest feedback. If there is anything else you would like to discuss, please call 909-321-6683 so we can take care of you.
Awful.
When I ordered was told item would be avail in a month. Now am being told 3 months. Who knows if I will ever see it.
21 de noviembre de 2016
Opinión espontánea
Poor Customer Service
Placed an order and been told it will be shipped within two weeks. It ended up being out of stock and they had to order it from overseas. Never followed up with me on any of the promises and I had to keep calling them. Eventually told me that it is ready for delivery, we set up a date and again no call - no delivery. Had to follow up again to learn that my order is still being shipped. Eventually I had to cancel my order and ask for a refund. I think my experience would have been different if the order was in stock, but their customer service need to improve. We are paying a lot of money for the furniture and poor customer service cost you sales.
21 de noviembre de 2016
Opinión espontánea
Respuesta de Muuduufurniture
We are so sorry for your trouble. Thank you for your honest feedback. If there is anything else you would like to discuss, please call 909-321-6683 so we can take care of you.
Respuesta de Muuduufurniture
Hi Agg,
We are so for the trouble. If you like to discuss your order, please give us a call at 909-321-6683 ext 403 so we can assist you.
Never ever ever do business with Muuduu furniture. me and save yourself a headache and money.
Learn from me and save yourself a headache and money- don't do business here.
21 de noviembre de 2016
Opinión espontánea
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