My Reusable Opiniones 

Bought these on a pre-Christmas whim and am absolutely delighted. They work as described, are easy to clean and it’s so good not having the volume of plastic that I used to generate. With hindsight I should have bought more and larger but that’s a good problem and I will buy some more soon.

Really smart product and great customer service. Had a small difficulty with delivery but customer service sorted me out quickly and professionally.

Received one as a gift for Christmas and I’m really impressed. I’d always wondered if there was a way to use particular coffees instead of using the usual capsules you can by off the shelf. This will also save me throwing so much waste into my bins which I’m trying to cut down on as part of my New Years resolution. Excellent product, what a great idea.

These pods have revolutionised my morning routine. What a great idea for a product! Has made me feel 10x better about my environmental footprint.

Great product and friendly customer service. Ordered a reusable tassimo pod for my new coffee machine, works great and the live chat agent was very helpful through the ordering process. Have recommended to my friends.

I ordered a pod for a Christmas present which didn't arrive in time. I requested a refund as it had been shipped but not arrived. I had no response then the item arrived 2 days later on a 48hour service.
I again contacted requesting to return the item for a refund but have had message after message stating they are consulting the warehouse.
I've just had an email referring to me as 'mate' and offering 50%refund.

I don't understand why they won't refund and accept the item back. Extremely poor customer service

Took well over a month to arrive, when it did the packaging was cheap, no instructions and the coffee pod produced watery coffee that was in drinkable. Really disappointed, have emailed the company but am expecting no reply as Iv now seen reviews from others here. Iv left a review on their site but am expecting it not to show up now Iv seen what’s written here.

Been trying to return this useless product for weeks now but no response from the retailer

Edit. So they replied. But they've still removed my comment on Facebook, still not emailed me back when I asked them about it, and still banned me from commenting further on Social media that they can control. But they've added this measly response here. My Reusable. If you really wish to provide good service, don't delete comments!!! I wasn't even very critical!!!

So I bought a couple of Vertuo capsules.

They came (took a long time), but whilst they are okay, and do work, they make an extremely weak coffee.

But here's the thing. I wrote on a Facebook post this. My post was removed and now I'm banned from commenting.

But hey, having a best mate who is a journo for a major tabloid helps. This practice is part of an article he's writing.

If avoid this company, if I was you.

Same as many results here.
Reusable Tassimo pods seem like a good environmental idea and I thought I’d give them a go, however they pop open when in use and spray hot water and coffee grounds out.
I tried several different amounts and coffees and with the same effect.
I contacted them several times with no reply, passed onto PayPal and they refunded me the cost.
Do not buy these.

Terrible customer. Do not buy. I bought 4 tassimo capsules. I tried 2 but the results were so poor I decided to claim a refund for the 2 unused capsules. I received no response to my emails, nor phone calls. In the end I had to get PayPal to intervene to get my money back- I also left a negative review on their website- it wasn't published - I repeat - ignore the positive reviews and do not buy

Since writing the review below, i received a response from myreuseable, and within two days of providing relevant information received a complete refund. Very happy that terrible customer service of previous owners has been replaced by great customer service.

I bought two reusable Nespresso capsules. I was excited to use them for the first time, but was quite disappointed by the results. I used quality coffee but even a double shot was not very strong.

So I sent an email about returning the product and obtaining a refund. It took more than two weeks to receive a response! When it finally came through it was very helpful and provided some guidance about getting the most out of the capsules, and reassured that if I still wasn’t happy they would refund.

After trying their suggestion, I was still not satisfied with the capsules so emailed asking for return/refund. Sadly that was over 3 weeks ago and I have heard nothing, in spite of sending another two emails and trying their contact number, which nobody answers.

In summary, their customer service is non existent, but they don’t seem to care about customer satisfaction, and they do not stick to their own returns policy, rather just ignore all such correspondence.