NBAstore Opiniones 

I called customer service three times simply because I wanted to resolve two issues: my orders being cancelled without any explanation and my inability to log in to my accounts.

During my first two calls, the representatives simply gave me another customer service phone number that apparently no one would answer. They didn't even bother to listen to my explanation. Instead, they kept reciting their scripted responses, and as soon as they finished, they hung up the phone.

During my third call, I asked the representative for her name. Perhaps she was concerned about receiving a complaint, because she repeatedly insisted that she was just a call agent and did not have a "personal name."

However, interestingly enough, only after I asked for her name did she finally seem willing to listen to my concerns and attempt (or at least appear to attempt) to look into the next steps.

In the end, she still failed to direct me to anyone who could actually help resolve my account issues. When I asked whether another colleague or department could assist me, she again said no and continued repeating the same scripted responses.

To be fair, her attitude during the third call was better than that of the first two representatives. However, the outcome was exactly the same: another person repeating a script without being able to resolve a single issue.

Three calls, countless scripted responses, and absolutely no solution. This is an unacceptable customer service experience.

I ordered a 76ers jersey for my son's 12th birthday. The jersey size is totally off. I emailed customer service, and they will not exchange the size even though the mistake is on their end...XL Youth = S Youth. Quality is terrible! I assumed that this store was legitimate being affiliated with the NBA.. I don't understand what business this is, but you robbed me $150, I'm disgusted.

Purchased 2 jersey's from nba store wasn't aware my wife also ordered one of the same. I'm aware of no refunds or exchanges afterwards didn't read small print. I tried exchanging the third jersey just for different one and informed no exchanges or refunds?
I would not ever order another item from this store. Also read the little print before buying I learned my lesson.
Mike

Held $1,200 for months, canceled, then went silent

Pre-ordered a $1,200 Knicks championship jacket in June with a promised late-August delivery. After holding my money for over three months, the order was suddenly canceled due to Settlemier's being unable to guarantee manufacturing or fulfillment timelines.

While the refund was eventually processed, neither Settlemier's nor the NBA Store provided proactive updates about the cancellation. Reached out directly to give them a chance to explain the complete lack of communication, and was ignored entirely. Unacceptable handling and customer service for a high-end order.

Do not buy from this online store. If you have a problem your money is basically gone. In my case, I followed their size chart and my first shirt was too small. When I contacted them they did not have the next larger size for the same style so I had to get a different style. The next shirt was too big so first they charged me a return shipping fee and then they charged me a restocking fee. Instead of giving you your money back they only give you store credit. My initial purchase was $43 and my current credit is $23. I have spent hours trying to escalate my complaint and have gotten nowhere. Buy your gear from a seller that has free returns or stadium/store where you can try items on before buying and know exactly what you are getting.

I will never order from this store again. Every single time, my order has been delayed, and I've been given no updates. It was supposed to be here August 5th. I pre-ordered so it would be here in time for my brother's birthday, and it was delayed again, stating it won’t ship until August 16th. We have purchased 6 jerseys from this store, and none have arrived on time or even close to what was said. Support is impossible to contact and never actually receives help. I will never buy from you guys again and will inform everyone of your failure to complete simple tasks and deliver on your promises. Worst site ever. Will never, ever, ever, ever buy anything ever again.

Purchased an NBA youth team varsity jacket (S)- on clearance. Ordered on Mon July 27 and it was delivered on Fri July 31! High quality "satin' with sewn on detail and with a hefty lining. The 9 year old is thrilled! Fit is a bit big, but he is a small stature ( 50") and slim (63 lbs). A good fall jacket in CO. I Recommend this online vendor.

Was trying to order the NY Knicks NBA FINALS CHAMPIONS Funko pop for me and a few people birthdays. When i order it it shown shipment day of the same day. After a month communicating multiple times with the Ai customer service, it keeps saying it was delayed. Until this week I contacted customer service to find out the shipment date is mid January 2027 which wasn't confirmed yet by them.

I was like this was never updated on the site nor sent a email stating that. I just canceled my order, due to how fanatics and other sites along with them are accurate with pre-order shipment dates, but NBA shop isnt?

No wonder I see bad reviews about them!

Between my teenage son and I we placed $700 worth of merchandise orders and the majority of it arrived damaged and defective. I have sent several emails, opened BBB complaints, and received the bare minimum in response. We are now on our fourth damaged replacement of a poster and despite multiple times they refuse to invest a few extra dollars for better shipping. Incorrect colors, incorrect, sizing, defects in stitching, damaged merchandise, you name it and they have done it. My son is so disappointed and I am so angry. The lack of regard for their customers is appalling.

Ordered 2 items and shipment came in 2 lots. Got notification email that second item had shipped and in the day before the item was expected to be delivered, I received a cancelled item email and a refund email. When contacted they wanted more than 5 forms of verification on who I was and I could obtain no information on who I was dealing with on their end and when I said that 3 forms of ID verification is only required and refused to give more than order number, name and email they cut the messaging.

Ordered 3 Knicks t-shirts. 2 didn’t fit. I went into the store for an easy return and was told they don’t honor online returns because it’s NBA Fanatics. Came home and started the process to return online. NBA FANATICS is charging me $9.99 for shipping. Seriously! Michael Rubin the owner of Fanatics who posts all these pics with all these famous, celebrities and athletes from his annual white party, who’s worth $9.6 BILLION dollars has his company charging regular, everyday “9 to 5vers,” $10 to return items! Joke.

Was trying to return two Knicks hats that didnt have logo as I wanted. Received merchandise with no receipts or information to call ,email or how to return. Called twice to return as the hats not same as advertised. Having problem returning,only a automated system answers,called twice and emails text mentioned nothing received . I felt being scammed. I will not order from this store again. Still waiting for 1 championship hat which takes 2 months before arriving.

Just horrible order fulfillment. They have an nba champion every year but are not prepared to fulfill orders with merch. Horrible experience, I def will not use them in the future and buy other places that can actually handle the orders. ordered items over a month ago and they still have not been sent out (mind you they are in stock). just a joke

Ordered size M and received XL

Contacted NBA Store via chat to see about getting correct size and was told I can send the shirt I received back and once they received I could get a refund

I clarified that I didn’t want a refund, I wanted the shirt size I ordered, and they never responded back and the chat timed out after 15 minutes

I had a very bad experience with the NBA store. I ordered the New York Knicks NBA champions, special edition shirt. I ordered ahead of time cause I knew they were gonna get sold out then once it got delivered it wasn’t there. I talked to someone. They said wait until three days and today is day three nothing now I spoke to another person saying they can’t do anything. They can’t refund me anything they can’t send me a new one and when I talk to the first person, they said they would do that. This company is liars and they don’t care about you everyone and all the fans should get to get together and never get anything from the store. 

I went to the store today June 13 in NYC on 5th Ave to purchase a t-shirt. The price on was $32, got to the register and was charged $35. When I asked the cashier why was I charged $35, her response, “you see the black mark on the ticket, this means the price increased”. My response was, aren’t you supposed to honor the price on the ticket..she said no and gave me a crazy look like move on. So disappointed in the lack of professionalism. Something about this sounds fishy.

I placed an order for a shirt 5/24/26 that was supposed to ship on or by 6/8/26 and arrive by 6/11/26. I checked the status 6/10/26 and it was still "processing." I reached out to customer service and they said they would not be able to help me until 6/11/26. I check the status today and my order was canceled!! Apparently the item is out of stock, but my order went through without almost 3 weeks ago without an issue. Why did this not happen until my order was supposed to arrive? Customer service was less than helpful. Very disappointed and would not recommend this shop to anyone!

Packaging for my new cap consisted of a thin box with nothing inside to protect the cap - no bubble wrap or even butchers paper. Box came squashed, partially open, and my new cap was half crushed.
As someone who posts a lot of orders , I would never package something with such disregard for the item. It's as if a child or a new ebay seller posting there first ever order packaged it. Unacceptable, lazy, and shameful. Probably the worst packaging I've ever received an item in.

I made a purchase that they refused to do any inquiries until the last date of the 2.5 week window... They discovered it was lost... They then promised me an extradited courier service that was just to get me off the phone... It was a LIE! And the replacement order is now also lost... I spent 1.5 hours on the phone for the rep to argue, pretend to get a manager 7 times... Promised one would contact me back... Another LIE! This has to be the most inept company I've ever seen! Unbelievable!!

NBAStore.com came through finally after sending me medium twice when I ordered xxl. The custom Jersey did make it for my event!!!