NBAstore Opiniones 

Order for jersey got lost in transit. It was 2 weeks late...

I ordered a jacket on 5/30 and was told would not ship for awhile, then ordered two more jackets and shirts which shipped right away, today i called regarding first jacket i ordered and was told would not ship until 6/20. I asked to cancel my order and was told by rep. it would be cancelled since it has not yet shipped and i would get an email. 10 minutes later get an email not that it has been cancelled but that it had just shipped. How can two reps. working for same company have different information. Because they don't want you to return anything this is a scam. Update 06/11/2025 the UPS tracker still says they do not have possession of my jacket which means they just printed the label to show it was shipped so they could deny my request to cancel my order that had not yet even been processed according to the first rep. I talked to.

These one star reviews had me stressing I cant lie, but I took the risk. I live in NZ and it shipped from England and it only took just under two weeks. I bought an OKC city edition singlet and its perfect in every way. The reason I beleive these reviews are so negative is becuase some sellers the shop buy from may be sketchy as well as the courier service in theri area being useless as well which isnt the NBA stores fault. Overall 10/10 but dont take my word for it as I could have got lucky who knows.

Shipping estimates are shit. 2 days late and nothing on their tracker has updated.

This company is a scam! I ordered two different jerseys and have received multiple emails with delayed dates and they will not allow me to cancel and get my money back even though the email said to contact to cancel!

i bought a Jimmy Butler Jersey, the only option i had was to use their "free shipping" once they applied their free shipping, my delivery date jumped from arpil 7th-9th all the way to april 18th-24th thats a huge jump for absolutely no reason. I WILL NEVER ORDER ANYTHING FROM NBA STORE ever again.

I ordered a Pippen jersey and it was never delivered to my house and the carrier they are partnering with, ONTRAC, lied saying they attempted to deliver but never did. The item was immediately put in the process to be returned to NBA (15 minutes after “delivery attempt”) and for this reason I have to wait for a refund which can take 3-10 business days. The phone agent Marjorie thought it was a laughable moment because I expressed my frustration and stated I would never shop here again. Other businesses would normally reach out to the carrier to try and resolve the issue but not this company. DO NOT SHOP HERE!!!!

I received an item that took a month to ship. My daughter wore it one time and all of the writing on the jersey stuck together and peeled off. This was an over $100 Michael Jordan jersey and now it's unwearable, it's stuck together and peeled. I asked for a simple replacement, but since it's past the 45 days, they won't do that. I delayed giving it to my daughter because it took so long to ship that instead of Christmas, I gave it to her for her birthday. She owns a dozen jerseys and this is the only one that has ever done anything like this - it is clearly a scam product and not legit. I so wish I read these reviews before buying from this company!

Should have looked at everyone's reviews on this site before ordering from this scam site. Ordered a Jersey for $102.98 and earned apparently FanCash of $1.00 on Nov. 3rd. Site said my item shipped on November 5th with an estimated arrival of Nov. 8 - November 14. I was asked to share feedback on Nov. 20th about an item I never received. I called on Nov. 29th, and got a hold of someone and I couldn't hear her because it was so loud in the background. She moved somewhere else quiet so I could hear her. She eventually said she could give me a partial refund of $2.99 & $15.00 and still ship my jersey in 7 business days. What is a partial refund? Sounded like a damn scammer call center overseas. I never received this order and it is March 21st 2025. Want other people to know not to buy from this site. Definitely going to Trustpilot or other review sites in the future.

These people are total idiots. I tried to place an order and my credit card is denied. I called my credit card company who assured me all is well and said the problem is with NBA website. I talked to someone at NBA Customer Service who could not understand English and got nowhere with them. I escalated to a supervisor (who was very nice) and who assured me he fixed the problem. It wasn't. Why would you give a company like this your money??!!! Do not deal with this company. A total nightmare. I have wasted hours trying to sort this through. I am just disappointed I couldn't order my merchandise. I have wasted enough of my time.

Hello, I am a fellow middle eastern who tried to buy a jersey of the Cavs and nets. Just like an ordinary fan does. But the service in fanatics is horrible. First my order gets cancelled on two different accounts because I tried twice and encountered the same issue twice. It told me it had an “unexpected error” when my order processed but still no evident reason to the cancellation. After it gets cancelled it logs me out and even with the right details I cant sign back in. The website is rubbish and service is worse it tells me to contact two numbers both I cant because 1. not on WhatsApp 2. Can’t make international calls, Fanatics have no thought to their fans

I recently ordered a Sweat shirt from the NBA store for a Christmas gift. The order was placed online on Dec 8th. I got several emails saying it would be delayed, delayed, delayed and then I got a notice that said, "Package Can't be Delivered." It was 1 of 2 package. First one was delivered. Then recently got the notice stating it was returned. (Not by me it was never received). Here's the kicker, it was well after Christmas and they refunded me $100 for a shirt I paid $109 + tax for. Bad business!

I'd give 0 stars, if possible. Ordered a jersey in early December. The delivery window's latest delivery date was 12/22. I recieved an email on Dec 20 with the new delivery window was 12/26-1/3. I immediately contacted the company to cancel, but was told that it was too late as it had been assigned to a warehouse. Still haven't recieved it and contacted the company again and was told as "a courtesy" they would refund the shipping cost, but I have to give it to Jan 5 for a refund it it hasn't arrived.

We bought a basketball that seemed good quality and a decent price for $40.

When we returned to France, we inflated it and each time it deflated immediately.

We sent an email but never received any response from them...

They kept my money, refused to return it, although I asked several times and sent the item back. They tell me I asked for a gift card, but I KNOW I did not. I had to call a month after I returned the item. When I asked where my refund was, they told me I asked for a gift card. 15 minutes later they emailed me a gift card #. Scammers.

I will never use nbastore again, ordered a full update for my wardrobe at $350 when i was ready to pay via Paypal...boom order Canceled without any reasons...Never again, I better order from China.

Should have checked the reviews before ordering!!!Been waiting for over two months for a package that was supposed to arrive in 10 days, it was reshipped and lost TWICE

My name is Joseph Marvyn *** … this company really sucks! I return my item but I never got my money back… I’ve been trying to get my money back but customer service really suck! U guys keep my money… even I work hard for that money.. keep it! Instead of dealing with people that don’t have a plan giving my okey back

The shipping on the website sucks and had to cancel my order because it was going to take to long 😡😡😡

I ordered a Zion Williamson jersey from their store and got charged 3$ extra than expected. This total was 83.86$ usd and I got charged 120.49$ cad which is 86.26$ usd. I canceled the order for the discrepancy. They refunded me 114.05$cad for a 120.49$cad charge to my card. I live chatted about the second discrepancy and they said that taxes are non refundable which makes no sense on a purchase canceled within the hour. Basically I am paying 6$ for air. I then called customer service and asked about the discrepancy. They stated that it was due to a coupon and would not refund me the amount they charged ME? They were also unable to specify rate of exchange they were using, they gave a 30% discount code that did not work on the item. Therefore I am scammed 6$ for terrible customer service and a purchase not shipped.