NBAstore Opiniones 

Yeah so I feel dumb not having checked here prior to purchase.

I also had my order split into two separate shipments but only first was sent and there email suggested that if i didnt wish to wait I could cancel but upon writing support, i had to wait about five days to be told that no they couldn't cancel second shipment despite their info stating that they had no Eta for the second shipment.
Waited weeks and decided i would just let it be returned to then get info that refund would take additional 48 days even though they could see in the system that receiver never picked up parcel at the pick up spot.

Now it's been about 60 days and no refund nor a reply to my reminder that i should have had refund a week back.

I sure hope that they will honour refund but lack of response from their customer service worries me.

Il 9 maggio mi hanno scritto che mi sarebbe dovuta arrivare la maglia ordinata, ad oggi non rho mai ricevuta.
Ho inviato delle mail di sollecito ma non mi hanno mai risposto

Hi, just wanted to advertise my experience about a NBA birthday gift for my son. First of the gift/delivery came way past tthe birrthday, so I had trouble with my sons happpiness on his birthday. Furthermore upon ordering there was trouble with the delivery, even when the two items I ordered was obviously from the same store, the delivery was set to be in seperate parcels, which in itself also is quite awful, but now still after a month or so I have not recieved a refund eventhough they could not deliver the second part of the order.

Update:
My initial review although far from positive was an accurate report of my experience. This is an update.

An ordered item was not received. The issue was FedEx & not NBA. But as NBA chose FedEx as their agent it was ultimately their issue. After a number of frustrating & unproductive experience with NBA online I finally found a phone number and spoke with customer service in The U.S.
The issue was satisfactorily resolved in a professional manner.

Terrible experience.

Claimed the package was delivered despite nothing arriving. Messaged them 3 times across a week, being told to wait 24-48 hours for a response each time. Now it has been over 2 weeks and 0 correspondence has been received on their part throughout the entirety of this issue.

Matthew did a great job providing excellent customer service. He was professional, honest, and sincere.

Thank you Matthew for your hard work and dedication.

In reference to nbastore.ca please do not order from them. This has been one of the worst online retail experiences. The first sweater came used. The second was a toronto raptors sweater with a chicago bulls logo (I kid you not). They refused to replace it (as per their policy). Provided a prepaid shipping logo but then ended up charging us for shipping back the sweater. Also didn't refund back the gift card used. We're out over $70 with nothing to show for it. They offered us a 10% discount though which I can promise you will never be used. Terrible terrible service and terrible quality. Stick with the branded stuff and steer clear.

I gave them three months to get this right and this is where we are currently.

Tyler has been excellent!! I had an issue with a product that I thought would require a difficult process but Tyler has been on top of everything. Answering all my questions and in a very timely matter addressing all my concerns. He’s made this process so much easier and pleasant than I expected it to be.

Matthew addressed my issue and had a solution for my issue that was able to be handled quickly. Thank you!

Terrible and nearly impossible to get an order through. I have an expiring gift card I've been unable to use since January. They will not let you place any backorders yet they NEVER have any stock. All their customer service told me was to call some number that didn't help one bit either. Their website is a joke and customer service is their punchline.

I purchased my bulls shirt in july 2021 now its march, Nothing...
They didnt even say it was sent to my house and it never came.
I couldt even mail them becuse they had an auto mail and never said the real one.
DO NOT BUY FROM THIS SITE!!

Ho comprato una felpa per il trasporto mi hanno questo 10 euro la felpa era piccola per il reso mi hanno chiesto 27,90. Mi costa meno ricomprarlo. Non comprerò mai più su nba store

Terrible. My father in law purchased a gift for my son in August 2021...it's almost February 2022 and the item hasn't arrived. The 'customer service' or lack thereof say they cannot talk to me because I didn't purchase the item but my FIL has copied me on the e-mails requesting an update because he wants me to take over this situation. This business doesn't have the right to trade. What a joke.

Attempted multiple orders. Every order cancelled right away with no explanation.

2 commandes, 2 problèmes! La première a eu 2 semaines de retard et la 2eme n'a jamais été livrée (colissimo): commande le 26.11, livraison prévue le 13 décembre, aujourd'hui 21/01: toujours rien et commande disparue des radars (colissimo et autre suivis). Multiples mails et appels (à mes frais puisque hors UE) avec pour solution un lien pour un suivi qui n'existe pas. J'ai perdu 200€ et mon fils son cadeau de Noël. Insupportable

I purchased an item, the confirmation and subsequent emails informed me that COVID was causing shipping delays and to be patient. When it did not arrive after three months, NBA Store refused to refund me, citing their 90-day return policy. Never. Again.

Scam website. No customer service. Ripped off a hoodie

I ordered November 30, 2021. 4 items were received promptly however an item promised by 12/31/21 has not been shipped by and I cannot get information on a shipping date or even if it will ship. Christmas ruined for my grandson! After calls to customer service I still don't know. They offered 30% off my next purchase as an apology but I doubt if it will be any good when you know where freezes over which will be the next time I order from them. Evidently they have zero control or ability to find out anything from their warehouses.

Zero stars if I could! Absolutely despicable excuse for a website/company. Quite why the official NBA allow them to sell merchandise is baffling.

Accessed via fanatics.co.uk, I ordered a golden state warriors cap (which arrived reasonably quickly) and jersey (which is the bone of contention here) on 2nd October for my basketball lad son's Christmas present. Plenty of time, right?! Nope. After multiple set backs with ETA I spent days trying to get someone on live chat which seems permanent offline or busy... they don't have a customer service contact number in the UK at least, but I suspect they'd be permanently engaged even if they did.

When I eventually got someone via live chat in the site, they told me that the jersey would arrive into stock on or around 6th December which at that time was roughly two weeks away. When I asked if I'd receive the item before Christmas, the customer service rep simply ignored the question and closed the chat.

I thought, ok fine, at least I can estimate pre Christmas arrival being possible.

Chased again on 10th December and nothing, no reply. Managed to then get an email address as you can't track items on the site unless you have an account (so no guest tracking) so sent an email.

Got a response two days later stating simply that the item still hadn't arrived into stock (indeterminate eta) and I can request a refund. At no point was I kept updated since placing the order over two months before and I had to constantly chase them for an answer.

Please don't waste time buying from this joke of a site. Would be easier to commission Steph Curry to make it for you and send via space shuttle to the queen of England so she can pop it round to your house on her Harley Davidson.

If I could give 0 stars I would!!! This store is an absolute bs of a company! I ordered a 'pre sale' jersey that was stated when I ordered in clear green writing 'all pre sale items to be shipped on the 30th of November' so naturally I wait for an email to state my order has been shipped and nothing. So I sent them an email asking what was going on, only to be told they're having issues receiving the stock of the particular item I've ordered even tho as pre stated on the website it clearly stated to be shipped on 30th November! After countless emails and a run around being told all different things by different people it's now the 11th of December and my item still hasn't been shipped! I emailed and exaggerated I ordered this item when I did so it would arrive in time for Christmas and they didn't even care! They offered me to cancel the order then when I agreed they told me it can no longer be cancelled as it's on the picking stage ready to be shipped (this was 4 days ago) still nothing so emailed last night demanding they cancel my order they said they'd refer the cancellation request to the correct team for approval however it may be denied as my item is now I'm the 'personalisation department' I am beyond ANGRY!!!! Such a BS company!!! I will never use this site again!!!