NBAstore Opiniones 

I will simply never ever ever buy any NBA merchandise again. Bought a Klay Thompson jersey Nov 17th 2020 at 8:01PM EST. Less than 24 hours after this, Klay Thompson tore his Achilles and it was announced he would be out for the season. Contacted NBA store about this asking for a refund, and they said I was subject to the partial refund policy. Absolute insanity, these people are first class morons writing their policy and I am 23 years old - I will literally never support the NBA with my earnings from my bank job/investments/businesses owned and will spread the word throughout my vast & growing network of people. It’s unacceptable to treat people like this even if there wasn’t a global pandemic. Disappointed and disgusted with this horrendous brand known as the NBA. Done watching the sport.

I ordered a NBA jersey from this store said delivery would be 7 days I paid £16 delivery charge 2 months later still nothing been delivered I contacted them they sent me depstach details all in chinese which I cannot read chased them several times at first they kept telling me it was despatched and then totally ignored my emails have had to go through my credit card company for a refund not a trustworthy company to deal with I strongly recommend you steer well clear of this dodgy company.

Quality not so great fit small and I ordered a size up so I don’t think stuff is authentic

you offer a bad return service because the refund portal doesn't work?
Bad service

I received the wrong item and Cristin on their customer service team was so wonderful as she worked to make it right. She was courteous, professional and stayed in contact with me to make sure I was updated. I was never left wondering what the status was and she saw it through and made sure I got what I ordered. As a consumer, it's frustrating when an order isn't right but she made this a positive experience. They are lucky to have her on their team and I will definitely shop there again!

I received one of 3 framed pictures that had black specs between the glass and picture. The CS rep I spoke to, Brooklyn, was very helpful and got my replacement shipped immediately.

I ordered a custom plaque to celebrate my Raptors winning a championship and the original image I selected was not approved and was provided with a different plaque that I really did not like.

Cristin, the rep with whom I dealt with honestly made the process of the return very straightforward and completely blew away my expectations. I was receiving follow up emails, even on the weekend, regarding the status of my return without me having to constantly email or call. I feel very lucky that Cristin was there to help out because she has been stellar throughout this process and I felt very confident that my issue was being dealt with competently.

Thank you Cristin!!!

Had an issue with a Hologram verification, was fixed very quick within 24 hours thanks to Cristin. Will be purchasing again very soon!!

I paid extra for 2-day shipping, then my package arrived 5 days later. I called to follow-up since the item I ordered was a gift, and I was told there was nothing they could do, and they wouldn't reimburse the extra shipping cost I paid. Super misleading, and deceptive.

So i wrote the wrong address, which i my fault. When i wrote to the customer service, they responded autoemail, which was very confusing. If the email didn´t help me i should respond to email. Its been 5 days and i havn´t heard from them. I also tried calling them, but my call couldn´t get trough. Very bad customer service.