NBAstore Opiniones 

I don’t understand the point of their customer service. All their job seems to be is to tell you they can’t help. I contacted them and they said when my tracking goes live for my order contact back and they can help so I did and was told that was not possible. I was treated rudely by the chat assistant so I emailed to provide feedback on this and explain my issue again and they ignored the feedback and flat out said they cannot help. It’s 2021. You should be able to make a slight change of address but even if you can’t a bit of empathy and at least pretending you care would go a long way. Last time I will be ordering from them which is a shame.

The Australian branch of this website shouldn’t be allowed to operate. It’s basically a scam site. Took the money out of my account 3 times but never confirmed the sale. I asked for my now $500 back and they said take it up with my bank! So now the bank has to lodge a fraud claim against the company so I can get the money back on insurance. Legitimate companies do not just steal your money and refuse to give it back. So ridiculous!

Parcel arrives after 6 weeks and the wrong jersey has been sent. Called them to rectify the error and they asked me to send an email with photo evidence. A week passes with no response so call again. Once again send another email which receives no response. Call the UK from Australia for the 3rd time. Finally they offer a refund when they receive the returned jersey as the jersey I ordered is now out of stock or a 25% refund when they have 20% off store wide. More than a week later still no reimbursement. Joke of a company!

I requested a return 2 weeks ago and was told the label would be ready in 15 mins. I waited 2 days and called, was given a ticket # and was told someone would contact me within 48 hours. No one contacted me so I called again and was told to wait 7 days for the label to show up online. It didn't, so I got someone on the chat who told me that my original ticket was closed with no resolution! I called again and asked to speak to a supervisor, they didn't speak to me instead they just relayed the info through the customer service person. And was told again to wait 3 days for a response because my original ticket is being ignored and only the second one they just created counts. Apparently they have some IT issue which no one said anything to me about until I called the second time. This is ridiculous, I'm never buying anything from nbastore.com again!

Had a small issue with one of my orders arriving damaged and Tyler has been amazing with helping me fix it. He has been very kind , helpful and supportive in helping me get the issue taken care of with no trouble. Seeing how well the service is , I will continue being a Fan and shop here. :) Thank you Tyler !

I am about to loose my cool. Ordered two things, a hoodie and a ball. 3 weeks go by and they refund money for the hoodie all though the website claims to have it in stock, they never even notified me about the refund. I pass the estimated arrival date for the ball and it hadnt even shipped. I waited another week before i emailed them, where they said they were waiting for a restock, which has been their answer ever since. They update the website with a"will be shipped by" but they never do. Waited since august 28th, it is the 11th of october and on mail they say that itll ship in november. On the website it says that if you order now it will be sent by the 18th....

DISSAPOINTED

Cristin provided me with excellent customer service! I will continue shopping at NBA.com!

DO NOT ORDER FROM HERE. THEY DELETE NEGATIVE COMMENTS FROM CUSTOMERS ON THEIR INSTA PAGE AND STATE “it was an accident.” Order an item a month and a half ago and still have not received it.

If I could I would give them a 0 stars rating. I will try to make this short as possible. Horrible experience. I can't believe this is a official nba store site that sels nike products. Immediately after I ordered jersey from their site I went on google to check up some reviews and when I read the reviews I was in disbelief. There are so many different sites with customers reviews and are all so bad but trust me there should be much much more of this so we can warn people from buying ever on this site. Compared to other people I had luck while I recieved my item which was damaged btw and if you think about contacting them or making refund, return or switch I wish you nothing but luck. Please don't buy from this site and save yourself a big trouble.

If you are thinking of ordering off the NBA store you better order 3 months before you actually need your item, it took them 45 day to send my order out. Now almost 2 months after ordering one jersey ( not custom ) I’m still waiting. I understand slow shipping due to Covid. But 45 day to dispatch an order ! Crazy. For a very established company they absolutely suck at shipping, customer service and overall ability to communicate with customers who have spent 100’s of dollars with them. If I could give 0 stars I would.

Davano consegna in 5 giorni
Davano consegna in 5 giorni. Dopo 5 giorni non è ancora stato spedito. C'è scritto risposte dal servizio clienti in 24 ore, da 3 giorni ho inviato mail e l'unica risposta che ho avuto é stata "non ci risulta il suo numero d'ordine". L'addebito sulla carta di credito l hanno fatto immediatamente ma il mio pacco neanche esiste.

I had some issues with receiving a refund. Reached out over social media and got to speak with the awesome Jordan.
Accommodating and extremely helpful. Single handedly spearheading a resolution to the matter I put forward.
Cannot praise their efforts enough. Great work Jordan!

Doreen responded to my query quickly and offered detailed information that was very helpful. If only every online retailer was of this nature

Got a hold of the customer service on a Saturday (took some digging to get the number). The phone rep was very friendly and compassionate. The rep that took over with the follow-ups was timely and responsive. Appreciate this customer service. Thanks Kaitlin (and the first rep)

Una Stella perche meno non si può!
Scandalosi hanno trattenuto 200€ dell'ordine per due mesi, consegna in due mesi servizio clienti inesistente due spedizioni per un ordine. assistenza al reso scandalosa!
DA EVITARE TASSATIVAMENTE!!!

If I could give 0 stars, I would. I made an order back in November 2020. Paid more than $100 for a jacket, they said it was delayed and it was going to arrive by January 14th. I called today January 18th and they say is no longer available! What the hell! Waited 3 months for them to say they do not have it anymore? When I paid for it 3 months ago!!!! I will never ever buy from this NBA online store, again!. They are full of BS. Never again!

I ordered a Raptors hooded sweatshirt on October 25th as a Christmas gift for my husband. When I received my order confirmation, it told me the estimated arrival date was November 25th. On November 24th my estimated arrival date was updated to December 22nd. I was annoyed, but understood that Covid-19 was causing shipping delays and I only needed it to arrive for Christmas. It did not arrive on December 22nd. On December 23rd, the arrival date was updated to January 8th. I spent over $100 on this sweatshirt. If I'd been told at the time that it would arrive after Christmas, I could have cancelled my order and given him something else. As it was, I did not have time to get him another Christmas gift. I feel they were being intentionally deceptive so that I would not cancel my order. I would NEVER ORDER FROM NBA FANATICS AGAIN.

J'aurai du lire les avis avant de commander sur ce site. Une grosse arnaque : j'ai commandé un article le 5/12, réf. 21-6465-1179, à ce jour toujours aucun colis. Je devais être livrée au plus tard le 21/12.
Impossible de me connecter à mon compte, lorsque je veux faire un nouveau mot de passe, aucun mail n'est envoyé.
J'ai envoyé un mail au service client, ils me répondent de passer par leur chat, auquel je ne peux pas me connecter puisque je ne peux pas accéder à mon compte. Le tout en anglais.
Fuyez cette société écran.

My grandson changed his mind on an order of about $100 worth of apparel. By the time they deduct original shipping costs, then charge for return shipping costs I'm paying over 20% of the bill just to return an item. I've NEVER had such terrible return policy in all the online shopping I've ever done. I would NEVER purchase an item from the NBAstore again.

Excellent customer service. FedEx took almost a week longer than previously estimated to deliver the package and then when they said it was delivered, it had not arrived. I called and we thought the package was lost, so they shipped another package out that arrived two days later. Against all odds, FedEx's original package eventually did arrive and I called again and they sent me a return label. It kind of sucks that NBA Store has to pay extra shipping because of FedEx's incompetence, but as the customer I didn't do anything wrong, so I appreciate their stellar customer service!