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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Ver más

Valorada con 5 estrellas sobre 5

Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Escrito por la empresa

A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

204 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 85% de las opiniones negativas

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4,0

Todas las opiniones

(204)

76 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Couldn’t taste any flavour in the…

Couldn’t taste any flavour in the nicotine free. It tastes like cigarettes which isn’t nice when i gave up cigarettes over 8 years ago. Plus they only last for 15 puffs. And once you put in a tip it’s hard to get it out again to change it.

3 de octubre de 2025
Logotipo de NEAFS

Respuesta de NEAFS

Hi there,

Thank you so much for sharing your feedback — we really appreciate you taking the time to let us know about your experience.

Our nicotine & nicotine-free sticks are 100% tobacco free and are designed to offer a smooth, smoke-free experience that simulates regular cigarettes. It sounds like there might be an opportunity for us to guide you on the proper usage and help you explore other flavour options that may suit your taste better.

Please reach out to us directly at support@neafs.com — our team would be happy to assist you personally and make sure you get the best experience from NEAFS.

Warm regards,
The NEAFS Team

Valorada con 1 estrellas sobre 5

They are aful

28 de septiembre de 2025
Logotipo de NEAFS

Respuesta de NEAFS

Good afternoon to you. I hope you are well today. We are sorry to hear of your experience. If you would like to elaborate on your thoughts and discuss how we can make this right for you. Please visit Neafs.com and create a support ticket, where a member of the team will be glad to take this matter up with you.
Regards
NEAFS SUPPORT

Valorada con 5 estrellas sobre 5

I ordered Neafs refills over 10 days…

I ordered Neafs refills over 10 days ago. I still haven't received any updates on whether the order has even been shipped! Oh my God! It's the XXIst century! You buy something online and immediately get information when your order will arrive! I've sent them about five messages, both through their website and by email! No one has even responded! They're scamming people! Give me my money back!
Update 16.09.2025
I gave it one star, but it turned out the problem was with the Irish store, not the UK store. I received immediate help and a refund from Neafs UK! Excellent customer service. Unfortunately, customer service in Ireland is non-existent. Such a shame. Thank you so much, Richard, for your help!

2 de septiembre de 2025
Logotipo de NEAFS

Respuesta de NEAFS

Hello Dear Customer,
We are deeply sorry for the experience that you have experienced. This is not the service we expect you to receive.

We have requested more information from you in order for us to able to assist you better.

Please reach out to us via email, on info@neafs.com so we can assist you as best we can with the issue that you have experienced.

Warm Regards

NEAFS

Valorada con 5 estrellas sobre 5

Experience of NEAFS product

I’m really impressed with NEAFS! The quality is excellent, the taste is smooth, and it’s a great alternative to traditional options. Delivery was fast and the whole experience has been very positive. Definitely recommend!

8 de septiembre de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you so much for the feedback :-)

Valorada con 1 estrellas sobre 5

I have not received the teo pen

I have not received the teo pen , only the sticks , can’t talk to anyone about , tried to email not had anything back , disappointed in your service

30 de agosto de 2025
Logotipo de NEAFS

Respuesta de NEAFS

Good morning Heather,

I'm very sorry to hear about the missing item in your delivery. Please accept our sincere apologies for the inconvenience caused, and we wish to resolve this matter with the upmost urgency for you.

I want to assure you that a senior member of the Neafs team will be reaching out to you via email within the next hour to assist you further and help resolve this issue as quickly as possible.

Thank you for your patience and understanding, and we shall get this resolved without fail

Warm regards, NEAFS SUPPORT

Valorada con 5 estrellas sobre 5

Professional

Organised and efficient processing and delivering product

31 de agosto de 2025
Logotipo de NEAFS

Respuesta de NEAFS

Thank you for the positive feedback :-)

Valorada con 3 estrellas sobre 5

Disappointed

Ordering and packaging superb.
Device not worth the cost. Tastes like taking a drag through a cool plastic straw that once had a used cigarette housed inside.

21 de agosto de 2025
Logotipo de NEAFS

Respuesta de NEAFS

Thank you so much for the feedback. We aim to make things right and help where we can.

If you require any further help with this issue, please dont hesitate to contact us on info@neafs.com where we can help as best we can

Regards

NEAFS

Valorada con 5 estrellas sobre 5

Ordering was easy and the payment went…

Ordering was easy and the payment went through smoothly. I like how the platform make it convenient to track orders and offers multiple options to get in touch if needed. With a bit more refinement in customer care, this shop has great potential to be a top choice.

26 de agosto de 2025
Logotipo de NEAFS

Respuesta de NEAFS

Thank you so much :-)

Valorada con 5 estrellas sobre 5

Perfect for giving up

Really quick delivery, great sales to hit the right price and quality products. Helped me kick the tobacco products out of my life consistently.

21 de agosto de 2025
Logotipo de NEAFS

Respuesta de NEAFS

Awesome to hear - well done you :-)

Valorada con 5 estrellas sobre 5

Amazing

Amazing! I was a smoker for over 25 years and have not touched a cigarette since finding Neafs. Great customer service and quick delivery. Would highly recommend

21 de agosto de 2025
Logotipo de NEAFS

Respuesta de NEAFS

This is great to hear - well done you :-)

Valorada con 5 estrellas sobre 5

I smoked cigarettes for 43 years until Neafs!

I smoked cigarettes for 43 years. Over the decades, I tried many alternatives to quit but none worked for me until Neafs!
It's been 2 (easy) years now and I have not touched a tobacco product at all.
My clothes and I no longer smell like an ashtray. I don't have that annoying cough and my fingers are skin coloured!
I tried all the different flavours and while some were not for me, I find the Menthol 1.5% Nicotine sticks the closest thing to smoking. They have literally changed my life.
I am not affiliated with Neafs in anyway whatsoever. I am just a Customer but I feel I must share the experience. Genuinely a super product (along with the Teo heater).
Regarding Neafs as a Company. They do exactly what they say. I place my order on their website and a few days later, my Neafs arrive.
So, great Company too!

I am very, very happy to reccomend.

26 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you so much for the great feedback - and well done for kicking the tobacco habit - we look forward to shipping your next order :-)

Valorada con 5 estrellas sobre 5

Just really impressed overall

Just really impressed overall - Friendly commuicaiton, the product is really good value and arrives on time. Has really helped me massivly cut down on smoking at a great price.

26 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you so much :-)

Valorada con 5 estrellas sobre 5

Neafs stick and Teo device are the best

For me the Neafs stick and Teo it’s the best for a few years now and if there is any issues they will sort out the best and fast way so definitely recommend .

24 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you so much for the feedback - we look forward to packing your next order :-)

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service! Neaf sticks are the only thing that has helped me to quit smoking

20 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Well done on quitting tobacco! :-)

Valorada con 4 estrellas sobre 5

Great customer service

Have been shopping with this company for some time now. Great customer service and items always arrive quickly. Any issues have been dealt with satisfactorily.

19 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you so much for the feedback :-)

Valorada con 5 estrellas sobre 5

Great products with an easy to use…

Great products with an easy to use website and customer support is very helpful and swift to respond if you do have any issues

20 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you for the feedback. we aim to please as best we can :-)

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