Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Ver más
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Consulta las opiniones de los clientes
Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Ver más
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I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Ver más
La empresa ha respondido
Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Ver más
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Información sobre la empresa
Escrito por la empresa
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Información de contacto
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Reino Unido
- +44 7788 466215
- support@neafs.com
- neafs.com
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Ha contestado el 85% de las opiniones negativas
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Couldn’t taste any flavour in the…
Couldn’t taste any flavour in the nicotine free. It tastes like cigarettes which isn’t nice when i gave up cigarettes over 8 years ago. Plus they only last for 15 puffs. And once you put in a tip it’s hard to get it out again to change it.

Respuesta de NEAFS
I ordered Neafs refills over 10 days…
I ordered Neafs refills over 10 days ago. I still haven't received any updates on whether the order has even been shipped! Oh my God! It's the XXIst century! You buy something online and immediately get information when your order will arrive! I've sent them about five messages, both through their website and by email! No one has even responded! They're scamming people! Give me my money back!
Update 16.09.2025
I gave it one star, but it turned out the problem was with the Irish store, not the UK store. I received immediate help and a refund from Neafs UK! Excellent customer service. Unfortunately, customer service in Ireland is non-existent. Such a shame. Thank you so much, Richard, for your help!

Respuesta de NEAFS
Experience of NEAFS product
I’m really impressed with NEAFS! The quality is excellent, the taste is smooth, and it’s a great alternative to traditional options. Delivery was fast and the whole experience has been very positive. Definitely recommend!

Respuesta de NEAFS
I have not received the teo pen
I have not received the teo pen , only the sticks , can’t talk to anyone about , tried to email not had anything back , disappointed in your service

Respuesta de NEAFS

Respuesta de NEAFS
Website easy to use and delivery super…
Website easy to use and delivery super fast and product amazing to stop smoking

Respuesta de NEAFS
Disappointed
Ordering and packaging superb.
Device not worth the cost. Tastes like taking a drag through a cool plastic straw that once had a used cigarette housed inside.

Respuesta de NEAFS
Ordering was easy and the payment went…
Ordering was easy and the payment went through smoothly. I like how the platform make it convenient to track orders and offers multiple options to get in touch if needed. With a bit more refinement in customer care, this shop has great potential to be a top choice.

Respuesta de NEAFS
Perfect for giving up
Really quick delivery, great sales to hit the right price and quality products. Helped me kick the tobacco products out of my life consistently.

Respuesta de NEAFS
Amazing
Amazing! I was a smoker for over 25 years and have not touched a cigarette since finding Neafs. Great customer service and quick delivery. Would highly recommend

Respuesta de NEAFS
I smoked cigarettes for 43 years until Neafs!
I smoked cigarettes for 43 years. Over the decades, I tried many alternatives to quit but none worked for me until Neafs!
It's been 2 (easy) years now and I have not touched a tobacco product at all.
My clothes and I no longer smell like an ashtray. I don't have that annoying cough and my fingers are skin coloured!
I tried all the different flavours and while some were not for me, I find the Menthol 1.5% Nicotine sticks the closest thing to smoking. They have literally changed my life.
I am not affiliated with Neafs in anyway whatsoever. I am just a Customer but I feel I must share the experience. Genuinely a super product (along with the Teo heater).
Regarding Neafs as a Company. They do exactly what they say. I place my order on their website and a few days later, my Neafs arrive.
So, great Company too!
I am very, very happy to reccomend.

Respuesta de NEAFS
Just really impressed overall
Just really impressed overall - Friendly commuicaiton, the product is really good value and arrives on time. Has really helped me massivly cut down on smoking at a great price.

Respuesta de NEAFS
Neafs stick and Teo device are the best
For me the Neafs stick and Teo it’s the best for a few years now and if there is any issues they will sort out the best and fast way so definitely recommend .

Respuesta de NEAFS
well worth giving it a go
used whilst in hospital for a month life saver. Haven't looked back since top markks

Respuesta de NEAFS
Been using them for some time now.
Been using them for some time now.
Cheaper than the tobacco alternative but just as satisfying.

Respuesta de NEAFS
Excellent service
Excellent service! Neaf sticks are the only thing that has helped me to quit smoking

Respuesta de NEAFS
Great customer service
Have been shopping with this company for some time now. Great customer service and items always arrive quickly. Any issues have been dealt with satisfactorily.

Respuesta de NEAFS
Great products with an easy to use…
Great products with an easy to use website and customer support is very helpful and swift to respond if you do have any issues

Respuesta de NEAFS
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