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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Ver más

Valorada con 5 estrellas sobre 5

Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Escrito por la empresa

A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

204 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 85% de las opiniones negativas

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4,0

Todas las opiniones

(204)

76 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Been using neafs for around two years…

Been using neafs for around two years now, get on so much better with these than with the liquid vape I used to use.
Neafs always offer a great service, often have new offers and save money with the points I earn. A++ service.

20 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you for the kind words :-)

Valorada con 5 estrellas sobre 5

Neafs sticks and Teo heating device

Great as a replacement for cigarettes.
Still get my nicotine and throat hit, without the feeling of constant breathlessness.
Website has had issues in the past in terms of streamlining and ease of use, bit this seems to have been remedied.
Overall solid product and company, with nice reward systems for repeat customers.

20 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you for the kind words :-)

Valorada con 1 estrellas sobre 5

Order cancelled and payment taken

I'm fed up with them! Once again I placed an order, everything was fine, payment was completed and I was expecting my parcel.
A few days later, logged in to see my order status is cancelled but no refund.
I've opened a ticket on the website, emailed them and tried to call on both numbers I could find,no answer at all.
Will open a case with my bank and forget about them as soon as I have my money back!

9 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

We’re really sorry to hear about your experience and completely understand your frustration. We have escalated this as a high priority, and one of our advisors will be in touch with you as soon as possible to get this resolved. Thank you for your patience — we’re here to help.

Valorada con 5 estrellas sobre 5

Very reliable product and service

We order every week from Neafs. The orders always arrive in a timely manner. We have only had 2 minor errors with orders and they were resolved very quickly and even given slight compensation. Cannot fault the company.

18 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you. Happy to help :-)

Valorada con 5 estrellas sobre 5

NEAFS is a great alternative to smoking…

NEAFS is a great alternative to smoking with no harmful chemicals. The device lasts a day and the Strawberry sticks are smooth with the right amount of nicotine.

17 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you for the feedback :-)

Valorada con 5 estrellas sobre 5

Smoked benson and hedges for 50 years

Smoked benson and hedges for 50 years - switched to neafs - never looked back. Great customer service quick delivery. Keep on doing the same x

15 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank for the kind words :-)

Valorada con 5 estrellas sobre 5

Great product

We tried Neafs to stop smoking tobacco and since then we never stopped with their products. There is a lot of nicotine free sticks which are great and tasty. Definitely the best alternative for past or even existing smokers.

15 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

This is great to hear :-)

Valorada con 5 estrellas sobre 5

Neafs are great

Tried vaping which made me cough first then moved to Neafs after my partner recommended them. Been great and using them ever since. Highly recommend as a way to get off cigarettes.

15 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you. we welcome your custom :-)

Valorada con 5 estrellas sobre 5

Always so accommodating

Always so accommodating. Delivery is fast and no other product like it on the market. Highly recommend.

15 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you :-)

Valorada con 5 estrellas sobre 5

I find Neafs much better than other heated sticks.…

I find Neafs much better than Heets or Terea, They have a much better smoking experience and I can get two smokes per stick. I've tried all the flavours and prefer, Blueberry, mojito and strawberry in that order. Much cheaper than tobacco based products and they send me some great offers every month.

15 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you for the great feedback :-)

Valorada con 5 estrellas sobre 5

Great company

Great company, always easy to contact if you have any issues. Replace any faulty devices quickly and platform is easy to use

15 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you so much :-)

Valorada con 2 estrellas sobre 5

Vile

Price is great don't get me wrong, but they taste absolutely rank. I know the nicotine pouches are tobacco free but damn it tastes like off brand counterfeit cigarette butts with some fruity or menthol flavour added.

11 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you for the feedback - we aim to make things right. if you feel you wish to speak to us - feel free to email us on info@neafs.com where we will be able to help if need be.

Regards
NEAFS

Valorada con 5 estrellas sobre 5

Customer Satisfaction

First time using these products, customer service and knowledge was A*. Answered all my queries and questions, very knowledgeable company.

7 de agosto de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you for the great feedback :-)

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