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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Ver más

Valorada con 5 estrellas sobre 5

Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Escrito por la empresa

A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

204 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 85% de las opiniones negativas

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4,0

Todas las opiniones

(204)

76 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Closest thing to an actual cigarette - but healthier

Literally the closest thing to an actual cigarette without the harmful chemicals. Much more realistic feeling than wet vapes and healthier too. I'm converted. Highly recommended.
Order came quickly too and well packaged. Many thanks.

7 de agosto de 2025
Opinión espontánea
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Respuesta de NEAFS

Thank you for the feedback :-)

Valorada con 5 estrellas sobre 5

Great service-would buy again

Great service-would buy again. Highly recommend.

11 de junio de 2025
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you for your feedback and review. We look forward to serve you once more.

Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery. NEAFS has helped me quit smoking!

6 de agosto de 2025
Opinión espontánea
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Respuesta de NEAFS

Great to hear!! thank you :-)

Valorada con 5 estrellas sobre 5

Great product and great service

Great product and great service. Compared to other smoking devices on the market, this is certainly different and impressive with the hit of nicotine (or nicotine free is available!) perfect device and the flavours are spot on. If you're looking for an alternative, give these a try! Perfect service and delivery every time! Thanks Neafs!

6 de agosto de 2025
Opinión espontánea
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Respuesta de NEAFS

Thank you for the kind words - we always welcome your custom

Valorada con 5 estrellas sobre 5

as a smoker for 20 years I decided to…

as a smoker for 20 years I decided to quit last year & was introduced to Neafs products which have worked perfectly for me I have not gone near or even craved a cigarette in 11 months
So I highly recommend their products

6 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really lovely customer service!

Just wanted to say how great the customer service was — super friendly, quick to help, and honestly just really nice to deal with. It’s always a bit of a pain when something goes wrong, but they made it easy and stress-free.

Big thanks to the team for being so helpful! It’s rare to get service this good these days.

13 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

The starter bundle is great for the…

The starter bundle is great for the price great alternative for smoking and it’s cheaper healthier the website however is temperamental switching between the products cart and paying can be frustrating it would be great if there were more information about the TEO product also the bundle is a one time use witch is annoying also other than that products and delivery fantastic

31 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

mango ice pouches

I purchased the mango ice pouches
I was expecting a nice fruity flavour.. But its taste is discusting.. Very bland and like dirt. I can't even describe the But defo no mango

20 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The TEO device is the best I have ever…

The TEO device is the best I have ever used. The serial number is very small, but I managed to take a photo with my phone, and then zoom in on it. I now have both my TEO and my partner's TEO registered for the one year guarantee.

29 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The snus pouches are incredible

The snus pouches are incredible. The price is really good compared to other brands on the market.

The only problem is the tub design, you need a knife to get into it or you need to take the label off.

Other than that, the product flavours are great, longevity of thr nicotine is great.

All round, I'll be switching to this product permanently.

6 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Mis-sold a product as their website is incorrect.

I ordered a carton of Neafs Original on the basis that the website clearly stated that they were compatible with "all popular devices" but they do not. I have been assured by their AI chat host that I will get a full refund as the website should have made this clear. I have emailed every day for nearly two weeks and they have not responded. They do not answer the phone. I have now been in contact with Trading Standards who are looking into this company. I just want my money back as these sticks were mis-sold. I'm more than happy to return the carton.

18 de octubre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

impossible to contact

Ordered 200 coffee and a 20 pack of each of the other flavours. Only sent 20 pack of coffee. Impossible to contact - after 4 minutes the phone call just cuts out (if you select 1 for sales you get to leave a message at least). NOT HAPPY AT ALL!

UPDATE: Having finally managed to find an email address they were very apologetic and resent the full order by next day delivery. They still need to sort out the contact issues but their response once contacted was very good.

25 de octubre de 2024
Opinión espontánea
Logotipo de NEAFS

Respuesta de NEAFS

Thank you for sharing your feedback. We’re genuinely sorry for the initial mix-up with your order and the difficulty you experienced reaching us. While we’re thrilled to hear that our team was able to quickly resolve this with next-day delivery, we’re actively working on improving our communication channels to make it easier for you to get in touch.

Thank you for your patience, and for being a valued part of the NEAFS community! If there’s anything more we can do, please feel free to reach out at support@neafs.com

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