neutypechic.com Opiniones 

103
•
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Beautiful mirror and exceptional customer service. Very pleased with the purchase. The Customer Service team is very helpful and happy to assist in case you need it.

Valorada con 1 estrellas sobre 5

I got a broken mirror. Eric Gu finally responded to my email, after I sent two emails & left a voicemail at number provided which no one answers, to ask if I wanted a replacement & now he hasn’t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing Mirrors that are unmatched in quality! The customer service department was equally as stellar. Mary & Shaira went above and beyond to help us out and make sure we got the product we dreamed of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The mirror is stunning!!!! Such an amazing experience, shipping is fast even before expected date, if ur hesitant to buy don’t be and BUY!!! U won’t regret it, packaging is well put together and when... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Accesorios para muebles
  4. Tapicería
  5. Tienda de artículos para el hogar
  6. Tienda de decoración e interiorismo
  7. Tienda de espejos

Escrito por la empresa

Neutypechic is one of leading brand in mirror industry with professional products and service. Neutypechic has over 10 years professional experience in Mirror industry, providing you with large mirrors, full length mirrors, deco mirrors, round mirrors, LED mirrors, etc.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

103 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(103)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

My mirror came in a very timely manner

My mirror came in a very timely manner. It was well packaged without any damage. The mirror looks great in the space!

6 de septiembre de 2022
Opinión espontánea
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Respuesta de neutypechic.com

Thanks for your appreciation and review.

Valorada con 5 estrellas sobre 5

Beautiful Mirror

My new mirror arrived quickly and is gorgeous. I was very pleased with the product and the customer service. I recommend Neutypechic for your home decor needs.

1 de septiembre de 2022
Opinión espontánea
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Respuesta de neutypechic.com

Thanks for your appreciation.

Valorada con 5 estrellas sobre 5

I love my Lucas mirror

There was definitely a process to getting my mirror. But aside from that I am in love with my mirror. I highly recommend not just this mirror But you’re paying for the quality of the mirror and it’s 100% worth it. I purchased a 71’ x 32’ and it fits in my make up room so perfectly. The thickness of the mirror makes it super heavy, at least you know it’s not cheaper, flimsy material all put together. It’s extremely durable and I’m a 5’2 female, so all of my mirror pics, I look like I’m very tall! I love it!

27 de agosto de 2022
Opinión espontánea
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Respuesta de neutypechic.com

Thanks for your review.

Valorada con 4 estrellas sobre 5

The mirror I purchased was delivered…

The mirror I purchased was delivered damaged and I emailed the company the same day along with pictures. I received a response the following day and customer service apologized for the incident. Customer service was great, I didn’t have a hard time at all. A new mirror was shipped and delivered 3 days later, they were very prompt. I ordered the charcoal expecting it to be a dark color but it wasn’t, it was more on the grayish color but the color turned out perfect since it matched my new flooring. I gave it a 4 star because the product wasn’t exactly true of size. I purchased a 71”x 31” mirror and when I measured it, it was a couple if inches smaller in length but other than that I’m happy with mirror.

10 de agosto de 2022
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Respuesta de neutypechic.com

Dear client, thanks for your review. We are honored to offer you a great customer service. Besides, we will recheck the true length of this mirror and correct it if there is any problem.👍

Valorada con 2 estrellas sobre 5

Such a scammy company

Such a scammy company. It’s just impossible to reach them. They don’t respond to emails nor do the answer their contact phone. And this girl MANDY (whatever her position is in this ‘company’) has ZERO customer service manners, was just obnoxiously interrupting my every word. Do not recommend the company!!
The mirror arrived broken! (Thank god we got our money back as I don’t want anything to do with this company anymore)

30 de julio de 2022
Opinión espontánea
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Respuesta de neutypechic.com

Please allow me to apologize for giving you a bad experience on Neutypechic. We issued you a refund notice email via neutypechic@gmail.com, but it may come into the spam box. It is suggested to contact us via neutypechic@gmail.com, and we will help you within 24 business hours. Beg your understanding.

Valorada con 1 estrellas sobre 5

AVOID AT ALL COSTS, OR IT WILL COST YOU

AVOID AT ALL COSTS, OR IT WILL COST YOU. If I could give negative stars, I would. HORRIBLE customer service. I requested cancelation and refund of an order, in writing, within 24 hrs of purchase, and prior to shipment. Instead of canceling my order and refunding my money, this company shipped an extremely expensive product I do not want and basically said its my problem.

They emailed me 2 days after my request for cancelation and refund with a shipment confirmation, and THEN customer service replied to my email saying they can't do anything because the item already shipped. WT*?! Notifying BBB.

17 de julio de 2022
Opinión espontánea
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Respuesta de neutypechic.com

Our customer service says we will issue you the refund, when we confirm the mirror is come back. Generally the shipment cannot be stopped, because it is depended by Fedex, not us. Please understand.

Valorada con 5 estrellas sobre 5

My mirror came so quickly and it’s…

My mirror came so quickly and it’s absolutely beautiful. Huge! Sleek, stunning and I can not believe how secretly cheap it cost! Shhh, don’t tell anyone because it looks expensive!!

6 de julio de 2022
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Respuesta de neutypechic.com

Thank you. Your satisfaction is our biggest gift!

Valorada con 1 estrellas sobre 5

Placed my order over a month ago and…

Placed my order over a month ago and still hasn’t been shipped

5 de julio de 2022
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Respuesta de neutypechic.com

Dear client, sorry for this inconvenience caused. From tracking details, your package has been delivered. If you still have not received the package, please contact neutypehic@gmail.com. We will offer you a reasonable solution.

Valorada con 5 estrellas sobre 5

A fine product

4 de julio de 2022
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Respuesta de neutypechic.com

Sorry for this inconvenience caused. It seems we have reached an agreement via email. If you need other assitance ,please feel free to contact neutypechic@gmail.com.

Valorada con 3 estrellas sobre 5

My Mirror arrived broken in pieces

My Mirror arrived broken in pieces. 3 stars for good support as they refunded in full. But product is very poor quality to arrive shattered.

18 de junio de 2022
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Respuesta de neutypechic.com

Sincerely sorry that the mirror is shattered in transit. Please know that we are more than willing to help you in any way possible. We have contacted you via neutypechic@gmail.com and offer you a solution.

Valorada con 5 estrellas sobre 5

I have ordered their LED mirror for my…

I have ordered their LED mirror for my new bathroom. It arrived fast! I love the quality and the light is very comfortable!

14 de junio de 2022
Opinión espontánea
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Respuesta de neutypechic.com

Thank you! Your satisfaction is our greatest motivation.

Valorada con 1 estrellas sobre 5

I am opening my first Business and I…

I am opening my first Business and I ordered mirrors from them and I realize the mirrors I ordered were too small so I wanted to exchange for the bigger size mirror and customer service answer the phone and said they will resolve my issue and call me back they never called me back I wrote several emails I called several times. I then called from one of my clients phone numbers and they answered the phone and says she’ll issue a return label, I also asked the woman if it was a cell phone and she said no then at the end of the call she said please reach out to this number it’s a cell phone she just lies back-and-forth do not trust this place. And after that call still never answer my calls this place is a huge scam do not shop with them at all so disappointing 2k down the drain and all I wanted was to exchange mirrors didn’t even want my money back smh

4 de junio de 2022
Opinión espontánea
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Respuesta de neutypechic.com

Sincerely sorry for the inconvenience caused. If you have any question, please contact us via neutypechic@gmail.com.

Valorada con 5 estrellas sobre 5

Didn’t take long to receive

Didn’t take long to receive. Well built mirror, not flimsy. Solid.

24 de mayo de 2022
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Respuesta de neutypechic.com

Thanks for your review. We will try to offer you better and better items and service.

Valorada con 1 estrellas sobre 5

I feel like I got scammed!

I received my mirror last Tuesday and it was completely shattered. I followed the instructions listed on their website and reached out with all the requested pics and information and still have not heard back. I called the number listed and it goes to a voicemail (sounds sketchy) and I have emailed multiple times. I have been very patient but I am starting to feel like I have gotten scammed! I was so torn trying to decide if I should order from Wayfair or this company and decided to support this company instead and it is extremely frustrating to not hear back regarding damaged merchandise received. If you are trying to decide if you should purchase…DON’T! Very bad customer service, I would not recommend at all.

23 de mayo de 2022
Opinión espontánea
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Respuesta de neutypechic.com

Dear client, sorry that our customer service did not reply you instantly. Today we have issued the full refund and contacted you via neutypechic@gmail.com. If you need any other assistance, please contact us via neutypechic@gmail.com.

Valorada con 1 estrellas sobre 5

Mirror completely SHATTERED

My oversized mirror was completely shattered upon opening the box. The box was slightly damaged, but the packing should have been done much better to prevent breaking. So so disappointing & customer service has been a pain to get in contact with. Seems as though the phone number listed is ringing directly to someone’s cellphone bc I can leave a voicemail (strange). I’m currently waiting on the company to respond to my email about hopefully replacing it.

22 de mayo de 2022
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Respuesta de neutypechic.com

Dear client, sorry for the inconvenience caused. We will offer a feasible solution by neutypechic@gmail.com.

Valorada con 3 estrellas sobre 5

They should probably wait until the…

They should probably wait until the item is actually delivered before requesting feeback. The product might be nice but I can't say yet. However, this is the 3rd request for feedback so I am giving it.
Still waiting for delivery. It's been 22 days. I reached out a few days ago to get an update but no response. They will send you a Fedex tracking number instantly, but factor in that there will be a weeks long wait while the product is in china.

18 de mayo de 2022
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Respuesta de neutypechic.com

Dear client, sorry to bother you before. We have changed the feedback invitation setting. Besides, we will follow up the package logistics condition, and send you a solution email via neutypechic@gmail.com within 12 hours. Beg your understanding.

Valorada con 5 estrellas sobre 5

Good Experience

Quick delivery, packaged well and came with no damaging.
Very happy with mirror quality.

14 de mayo de 2022
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Respuesta de neutypechic.com

Your satisfaction is our biggest power.

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