neutypechic.com Opiniones 

103
•
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Beautiful mirror and exceptional customer service. Very pleased with the purchase. The Customer Service team is very helpful and happy to assist in case you need it.

Valorada con 1 estrellas sobre 5

I got a broken mirror. Eric Gu finally responded to my email, after I sent two emails & left a voicemail at number provided which no one answers, to ask if I wanted a replacement & now he hasn’t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing Mirrors that are unmatched in quality! The customer service department was equally as stellar. Mary & Shaira went above and beyond to help us out and make sure we got the product we dreamed of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The mirror is stunning!!!! Such an amazing experience, shipping is fast even before expected date, if ur hesitant to buy don’t be and BUY!!! U won’t regret it, packaging is well put together and when... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Accesorios para muebles
  4. Tapicería
  5. Tienda de artículos para el hogar
  6. Tienda de decoración e interiorismo
  7. Tienda de espejos

Escrito por la empresa

Neutypechic is one of leading brand in mirror industry with professional products and service. Neutypechic has over 10 years professional experience in Mirror industry, providing you with large mirrors, full length mirrors, deco mirrors, round mirrors, LED mirrors, etc.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

103 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(103)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Received an email that my mirror was…

Received an email that my mirror was delivered and when i arrived home....no mirror. I contacted customer service and havent received a call back.

6 de abril de 2022
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Respuesta de neutypechic.com

Sorry for this inconvenience caused. It is suggested to contact 24-hours customer service via neutypechic@gmail.com for a solution.

Valorada con 1 estrellas sobre 5

Poor communication, poor delivery times

Almost a month, and still no product, AND MOST IMPORTANTLY, no communication as to when I will, or if I will receive the product. So to request a review is quite brazen.

5 de abril de 2022
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Respuesta de neutypechic.com

Sorry for this inconvenience caused. It is suggested to contact 24-hours customer service via neutypechic@gmail.com for a solution. Reminder : Preorder items can enjoy discount price but need to wait longer.
Sorry for this inconvenience caused. It is suggested to contact 24-hours customer service via neutypechic@gmail.com for a solution. Reminder : Preorder items can enjoy discount price but need to wait longer.

Valorada con 1 estrellas sobre 5

Terrible experience

Terrible experience. I received my mirror broken which I understand was a shipping issue and I tried contacting the email the company provided me with. It’s been a whole week now since I’ve received the broken mirror and contacted the company and have heard nothing back. I definitely feel I’ve got scammed. Also the mirror was shattered completely so I couldn’t even open the box all the way. I would’ve really liked to send this one back and re-receive another one but honestly the box came all beat up so I doubt it would even be a different outcome.

5 de abril de 2022
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Respuesta de neutypechic.com

Sorry for this inconvenience caused. It is suggested to contact 24-hours customer service via neutypechic@gmail.com for a solution.

Valorada con 5 estrellas sobre 5

Got exactly what we wanted

Got exactly what we wanted. Received regular updates. Delivered ahead of expectations. Thank you!

16 de marzo de 2022
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Respuesta de neutypechic.com

You are welcome. Your satisfaction is our biggest propulsion.

Valorada con 5 estrellas sobre 5

Product was shipped promptly

Product was shipped promptly and arrived in good shape. Looking forward to installing it and utilizing all its features.

15 de marzo de 2022
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Respuesta de neutypechic.com

Thanks for your praise.

Valorada con 1 estrellas sobre 5

Worst experience

Worst experience! They first told me they apologized for allowing me to order three Riley mirrors because they only had one. Then they sent two Sabrina floor length mirrors instead. Ok. The Riley showed up with only one screw in the kickstand and it was dangling off, then the two Sabrina’s arrive the next business day shattered and they somehow managed to imply that they were so confused how that happened and they aren’t sending two more, wasn’t even an option. Insanity.

13 de marzo de 2022
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Respuesta de neutypechic.com

Sorry for this inconvenience caused. Please know that we are more than willing to help you in any way possible. Normally we will offer you suitable solutions for the unexpected damage problem.

Valorada con 1 estrellas sobre 5

NEVER RECEIVED CORRECT PRODUCT

I ordered a gold rimmed mirror and both times received a black rimmed mirror. Returned to get a refund.

12 de marzo de 2022
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Respuesta de neutypechic.com

Dear customer. Please know that we are more than willing to help you in any way possible. Simply contact us via neutypechic@gmail.com.

Valorada con 5 estrellas sobre 5

The mirror is great

The mirror is great! first one arrived broken, but I called their customer service and immediately they sent me another one, and it arrived in perfect conditions!

10 de marzo de 2022
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Respuesta de neutypechic.com

Thanks for your review. Your satisfaction is our greatest motivation.

Valorada con 1 estrellas sobre 5

Do NOT purchase before emailing them…

Do NOT purchase before emailing them and asking if something is in stock. They will allow you to purchase anything online, then send you an email days later telling you they don’t have your item, and will ask you to accept a different item.

The communication with them will take a week to complete, because they are not an American company.

24 de febrero de 2022
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Respuesta de neutypechic.com

Sincerely sorry to bring you this bad shopping experience. Please know that we are more than willing to help you in any way possible. Simply email us via neutypechic@gmail.com. We will always reply you within 24 hours.

Valorada con 5 estrellas sobre 5

Great service

excellent service and quick response

23 de febrero de 2022
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Respuesta de neutypechic.com

Thanks your appreciation. We are honored to service you.

Valorada con 5 estrellas sobre 5

Was looking for a high quality mirror...

Was looking for a high quality mirror for a bedroom. I looked around Target, Walmart, At Home, but couldn't find what I was looking for. I found Neutypechic through a google search, and I took the risk! Great quality of mirrors, and lots of variety in shapes. I bought a mirror that was out of stock, so Neutypechic's customer service quickly reached out and helped me find a new one. Highly recommend.

18 de febrero de 2022
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Respuesta de neutypechic.com

Thanks your praise to our service and product. We will strive to offer you better shopping experience.

Valorada con 1 estrellas sobre 5

I received an email stating my purchase…

I received an email stating my purchase was OUT OF STOCK and they have NOT REFUNDED ME!

7 de febrero de 2022
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Respuesta de neutypechic.com

Sincerely sorry that we replied you a little late, because the customer service colleague was in hospital for 2 weeks. But once she came back, she has issue the full refund for you. We do apologize for this inconvenience caused, but I think we have reached an agreement by emails. If possible, could you delete this 1 star review?

Valorada con 1 estrellas sobre 5

The item came damaged

7 de febrero de 2022
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Respuesta de neutypechic.com

Sincerely sorry that the mirror is damaged. The mirror is a fragile product, so it cannot be guaranteed that it will not be damaged during transportation. But whatever any issue, you can contact us for help. Besides, we sent you a replacement to solve this problem already.If meet any problem later, it is still suggested to contact us by neutypechic@gmail.com.

Valorada con 1 estrellas sobre 5

Terrible experience

Terrible experience. Asked to give me a refund. I said yes to no reply. I emailed multiple times and finally 4 days later got a reply saying it would process in up to 30
Days

6 de febrero de 2022
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Respuesta de neutypechic.com

We do apologize for this inconvenience caused. Generally the refund process time is decided by the payment method, not our website. Besides, if you need any assistance, please don't hesitate to contact us by neutypechic@gmail.com.

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