NewMotion Opiniones 

Fitted inside our garage, this is a very easy to use charge point.
Connect lead to charge point, then to car, accept charge with card provided and away it goes.
No issues whatsoever.

Despite the excellent work in installation you are let down hugely by your finance team.
They failed to address & send the invoice to my employer as agreed in your contract with them and continually threatened me with debt recovery agents.
This continued despite me & my employer pointing it out and asking for the invoice to be processed as agreed.
You showed total disrespect for me in this whole process.
Given a choice I would never use you again!

seamless process from ordering to installation, very helpful

Straightforward installation and easy to use. The unit is slim and tidy looking and better than most others out there. Went for the additional security to prevent people using it if I am away!

Well organised friendly staff no issues at all all deadlines where met can’t fault NewMotion. It’s nice to deal with a company who deliver what they promised and on time.

Very pleased with the installation of our home charger. Excellent communication from the start by a friendly team at New Motion and the guy who fitted the unit was professional, tidy and very efficient. A good all round experience

I have been using the charger since December and really happy with everything, from build to software and usability. I would definitely recommend

I concur with the views of others. Volvo should not be associating with this company.

Thanks for the reply below. The problem is obvious to all. Requests for surveys, photographs etc. Exchanges of emails, but months go by and nothing is done. My problem could be resolved by actually fitting the charge point. I think that should be a clear objective of the company.

I have still not received my charge point but I have upgraded my rating. The issue is the companies failure to communicate. The difficulty they have is getting approval from the Electrical Distribution authority which is outside of their control. If this had been explained I would have understood. I will now update my review once the charge point has been installed.
They have continued with a complete lack of communication, charge point eventually fitted after threats from Volvo to cancel the installation.

Terrible! The chargepoint was offered free with my new Volvo, and I was told installation would take only days. It took months. You can't get through on the phone, emails are not answered, the compulsory online pre-installation survey is complicated and time consuming. Then more questions (or stalling tactics?) by emails a week apart. Eventually took a complaint to the Volvo dealer to get an installation date, which was cancelled on the day, then re-arranged. Engineer was charming, helpful and efficient, but unsurprisingly it turned out he was a sub-contractor not a 'slowmotion' employee

When I ordered my new Range Rover Evoque Petrol Plug in I received an email from Newmotion to get the charger installed. Sytner have a deal going on with this hopeless company - they might want to rethink this judging by the reviews here.
I spent a sunday afternoon taking photos and drawing diagrams of my house to complete their complex questionnaire. I received a receipt confirming my survey and that someone would contact me within 3 days... nothing! My husband has a mate who is an electrician who will install instead as Newmotion evidently don't want any business.

So I got a reply from NewMotion confirming that the chargers are now back online. And I go there and they are still Off without power. What a company is this???
Toda I was at Westway Cross Retail Park and I asked the security staff about who could switch ON the electric chargers? And to my surprise he confirmed that they are all working I said but the Blue LED is OFF he said it will come ON when in use. So I try one of them and it’s charging now. That is great news for everyone. However, It would be better for NewMotion to make Blue LED visible as an indicator that the chargers have power and ready to charge. Otherwise; we all look at the chargers while Still in the car and if no Blue indicator we don’t bother stopping. We go looking for other locations.
Kind regards

Having purchased a Volvo Hybrid, I was recommended to get in touch with Newmotion to have a chargepoint fitted. I purchased the car on 20/06/21 and when I received an e-mail from Newmotion on 21/06/21, I was most impressed. However, it all went downhill from that point.

After almost 6 weeks now after providing everything they have asked for in the first two weeks, I have had absolutely no contact from them. Despite sending weekly e-mails and telephone messages to Newmotion Customer Services and Sales departments, I have never received any responses whatsoever. This is positively the worst customer service I have ever had the misfortune to experience! They simply DO NOT CARE.

There is also no way of escalating anything beyond the incompetent customer or sales representatives I have dealt with. There are no contact details or complaints procedures anywhere to be found.

Please avoid Newmotion as they are absolutely incompetent, dis-interested and unprofessional organisation. AVOID AT ALL COSTS.

Completed their long winded and complicated survey, requiring pictures, photographs, diagrams etc only to be told 4 weeks later I need to compete their survey again???? Tried contacting their customer, no answer. I would recommend buying the charger unit from your electrical wholesaler and they recommend an installer who know what they are talking about.

Excellent service and product.
My experience was excellent. The whole process was straightforward from obtaining a quote to the installation. I had various questions which were promptly and effectively answered. Our main service fuse had to be upgraded, at no extra cost , and it was carried out very quickly on the agreed date. The installation itself was completed a few days later with minimal disruption, and no surprises, by a very professional and friendly installer.
The charge point is easy to use and I have no complaints whatsoever. NewMotion was recommended to me by the local BMW dealer and I have no hesitation in recommending them myself.

So I drove to a shopping centre to find that the charging points are powered by NewMotion.
Downloaded 3 different app’s before finding the correct one.
Then added my debit card details to find out that you can’t pay and charge. You have to purchase a card or something of that sort. Which takes days to arrive.
So my car which has a few miles of range left, I find out I can’t charge my car here.
Why they can’t operate like PodPoint, which is so simple.
In all fairness, I’ve only had an electric car for a few weeks so I’m still learning. But this was a horrible experience. Why I couldn’t just tap my car and get power is out of my understanding.

Was recommended by my local Volvo dealer to use this company as they gave a special deal for new installations with newly purchased cars
Complete rubbish
They dont answer the phone and only by going through on the wrong department extension did I get someone to speak to. Advised Volvo that they would be getting a bad name by being associated with such unprofessional partners

Update
A sudden flurry of activity from NewMotion this week with a mail from them via Trust Pilot 5 weeks later!!!
1. Asking me to complete the form for installation
This was the reason I was phoning them for support and never to this day did I get the call back
2. Now they ask me to mail an explanation of what went wrong so they can sort out the problem.
This I have done and copied UK management of Volvo as well
Still no answer from there customer service to my reply only a mail that they have put me on a wrong mailing list for review of installation.
My installation has been done 4 weeks ago by Pod Point and all is complete
In reality I did not take the free offer that was offered by the partnership of Volvo and New Motion for totally free installation.
I would not place such a new start of my electrical driving experience in New Motions hands and await comments from both Volvo and NewMotion on how they plan to right this totally unprofessional experience

Telefonisch nicht erreichbar, meine Bitte in einer Email kann ich noch zig mal absetzen, es wird keine Reaktion geben. Hier ist etwas oberfaul.

Terrible service. Chargers don't work and yet they take money. Avoid at all costs...

New Motion ist super unprofessionell, baut und verkauft Geräte die in Deutschland gar nicht zulässig sind.
Finger weg!
Das Problem ist nach über einem Jahr nicht behoben worden und nun heißt es Pech gehabt.
Die gesamte Abwicklung des Problems war eine einzige Katastrophe!
Nie wieder!

This company has no positives
cons
this company uses sub-contractors for their work both this company and their sub-contractors are scared to speak to their customer as I experienced when used them to install my charge point (which still has not been installed)
1, they book the appointment a month later for the charger to be installed their excuse was that they waiting for the charger to be delivered from the EU (they have had over 2 years to ensure that they had ample stock from the EU obviously they did not plan for Brexit)
2. they advised that they would keep me informed about the availability of the parts (they never did they just stuck the appointment they had booked for me)
3. they then sent me a confirmation email to confirm the charger would be installed (which means that everything is organized and that the work would go ahead) then I received a call saying no we can't install the point on the date confirmed and booked because they did not have some subcontractors to do some work and they would have to reschedule I asked for a manager to call me back I still not received that call back I also have not been given a date when the charger point will be installed DO NOT USE THIS COMPANY because their service is unrealable .