Norfolk Designer Gardens Opiniones 

664
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The quality of the table/chairs is excellent. The 4 chairs are delivered stacked and the protection for the arms is compromised. A small blemish, easily sanded out. The delivery service was not good.... Ver más

Valorada con 4 estrellas sobre 5

Extremely happy with the product but the company's customer communications could be improved. Received an email saying that the goods had been despatched but no further updates as to when they would b... Ver más

Valorada con 5 estrellas sobre 5

Ordered XL Oval Teak 3 Seater Bench. Fabulous quality, very well made and beautiful finish. Looks great in our garden setting and an ideal spot to sit back relax and reflect. Ordered on Bank Holida... Ver más

Valorada con 5 estrellas sobre 5

I wish I could give them more stars but I carnt the garden furniture is fantastic it is stunning quality dont know what else to say worth the money


Información sobre la empresa

  1. Tienda de mobiliario para jardín

Escrito por la empresa

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

664 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(664)

279 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent garden set

Excellent garden set. Heritage 8 seat heavy duty.

Great quality. Sturdy and beautiful. Fast delivery.

We paid for assembly and this was completed quickly and efficiently by the chap who delivered it.

Very happy and would recommend them on quality and service. Worth the money paid.

23 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We were looking for replacement Garden…

We were looking for replacement Garden furniture and saw the Heritage Teak Wood outdoor dining set on line at a reasonable price ,ordered it on the Friday morning and paid the extra for quick delivery.
From ordering to delivery was less than 24 Hours,we were really pleased with the overall buying experience and can fully recommend them.
It arrived palletised very well packaged ,no damage .The delivery company were good too ,pleasant ,obliging ,unloading no problem driver too.
Overall a great experience. Thank You.

13 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order issue, no response via email, phone number not operational...

I received a faulty parasol and reported the issue by email. To the company’s credit, they replied within minutes and offered a replacement, so at first it felt like a very positive experience.

Unfortunately, that was three weeks ago and the replacement still hasn’t arrived. I chased by email after 14 days and again after 17 days, but have had no response to either message. I also tried calling for an update, but the phone number no longer appears to work, which is concerning.

Is this company still operating? Be careful before you buy....

22 de junio de 2026
Opinión espontánea
Logotipo de Norfolk Designer Gardens

Respuesta de Norfolk Designer Gardens

Hello James,

I apologise for the inconvenience. To assist you with your order, please contact me on 07570024072. Unfortunately, I am unable to locate your order solely based on this review. Additionally, please note that our phone lines are open Monday through Friday from 9:00 AM to 6:00 PM.

Valorada con 4 estrellas sobre 5

Got there in the end...!

I originally left a much worse review for this company! They were incredibly slow to reply to an issue with my furniture but there were extenuating circumstances. They were very apologetic and everything was sorted out quickly and fairly once they did get in touch.

28 de mayo de 2026
Logotipo de Norfolk Designer Gardens

Respuesta de Norfolk Designer Gardens

Hi Keith, thank you for updating your review.

We’re really sorry again for the communication issues you experienced originally, but we’re very pleased we were able to get everything sorted for you in the end.

We really appreciate your patience and for giving us the opportunity to put things right. Thank you again for choosing Norfolk Designer Gardens.

**Norfolk Designer Gardens**

Valorada con 3 estrellas sobre 5

Some improvement needed regarding…

Some improvement needed regarding communication. I had no email informing me of the delivery and when it did arrive I was out of the country. I received a phone call from the delivery driver who was outside my house. Any emails that had previously been sent were constructed with grammatical and spelling errors. The garden furniture eventually arrived without communication. I had no idea it was arriving. That said, the product is good and we are pleased with it. The company just needs to improve/ work on its communication.

15 de junio de 2026
Opinión espontánea
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Respuesta de Norfolk Designer Gardens

Hi Angela, thank you for taking the time to leave us a review.

We’re really pleased to hear that you’re happy with the furniture, but we’re sorry that the delivery arrived without enough notice and that our communication wasn’t as clear or professional as it should have been.

We appreciate you pointing this out and have taken your comments on board as we continue improving the way we keep customers updated.

Thank you again for choosing Norfolk Designer Gardens.

**Norfolk Designer Gardens**

Valorada con 5 estrellas sobre 5

They were right on time with their…

They were right on time with their delivery status very efficient and friendly. My table and chairs are really lovely. The colour teak is nice but I have sealed the furniture with Teak oil for a longer resistant to weather , doing that has also brought out the beautiful colour of the wood which has made it darker but I love it!!!!

28 de mayo de 2026
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Respuesta de Norfolk Designer Gardens

many thanks

Valorada con 5 estrellas sobre 5

Very good quality

After delivering the wrong item, bench instead of dining set, correct items received. Very impressed with the quality I was not expecting the goods to be of such a weight and finish for the price. Slight damage to arm of one chair but easily sanded down and difficult to notice. Would buy from them again.

17 de junio de 2026
Opinión espontánea
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Respuesta de Norfolk Designer Gardens

Thanks for taking the time to review us. Apologies for the mix-up

Valorada con 5 estrellas sobre 5

Fast delivery and the delivery chap was…

Fast delivery and the delivery chap was polite and helpful with the unloading. Very happy with products again and would highly recommend and wouldn’t hesitate to buy again from them.

27 de mayo de 2026
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Respuesta de Norfolk Designer Gardens

thank you very much

Valorada con 4 estrellas sobre 5

Vey great quality wood but a little misaligned making assembly risky and difficult

Vey great quality wood but a little disappointing in terms of the alignment for being able to slot everything together. Multiple holes and slot were off meaning it was incredibly difficult to get the legs in place and the dowels in - some of the dowels even split and having to use a mallet to really drive them in and for one even just slot the wood together meant a real risk for splitting the wood.

27 de mayo de 2026
Logotipo de Norfolk Designer Gardens

Respuesta de Norfolk Designer Gardens

Hi Harriet, thank you for taking the time to leave us a review and for your comments.

We’re sorry to hear that the alignment of the holes and dowels made assembly more difficult than it should have been. We really appreciate you bringing this to our attention and we’ll make sure your feedback is passed on to our manufacturing team.

Thank you again for choosing Norfolk Designer Gardens.

**Norfolk Designer Gardens**

Valorada con 5 estrellas sobre 5

A delightful company to deal with…

A delightful company to deal with throughout the purchase and delivery processes.
The table, chairs and accessories arrived beautifully packed and are exactly as shown in the brochure.
I have already recommended the company to members of my family.

1 de junio de 2026
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Respuesta de Norfolk Designer Gardens

Thank you for your review, it’s greatly appreciated.

Valorada con 1 estrellas sobre 5

Didn’t have the greatest experience…

Didn’t have the greatest experience with this company. Apparently the table we ordered was not in stock, so we were offered a more expensive one for an extra cost. On delivery day the driver constantly tried to upsell; covers, parasol, a bench - and kept trying despite declining. We were delivered the wrong colour cushions and promised replacements would be posted, nothing arrived so we emailed them and they assured us they would send them, another month and an ignored email and we still don’t have the correct cushions and are having to do a chargeback via our credit card provider. Overall I’d avoid, the customer service is poor.

10 de junio de 2026
Opinión espontánea
Logotipo de Norfolk Designer Gardens

Respuesta de Norfolk Designer Gardens

Hi, I will take this matter to management. Apologies for your experience

Valorada con 5 estrellas sobre 5

Tony delivered our dining table and…

Tory delivered our dining table and chairs and built them so I they were all in situ within 45 mins
We didn’t have a parasol he had one in the back of the van which matched the green cushions so we were able to purchase
He set up everything, a first class delivery service experience the product quality is fabulous
He even toke a photo
I would not hesitate in recommending Norfolk Design Gardens . Thank you Tony

9 de junio de 2026
Opinión espontánea
Logotipo de Norfolk Designer Gardens

Respuesta de Norfolk Designer Gardens

Thank you for taking the time to leave a review!

Valorada con 5 estrellas sobre 5

I am very happy with the table and…

I am very happy with the table and chairs. I ordered the heavier slightly more expensive eight seater. The table is excellent! The help from the staff is first class and are nice people. I have noticed a couple of cracks at the top of two chairs which I will take up with the sellers for advice. Over all I think it is excellent quality and good value.

5 de junio de 2026
Opinión espontánea

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