Norfolk Designer Gardens Opiniones 

664
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The quality of the table/chairs is excellent. The 4 chairs are delivered stacked and the protection for the arms is compromised. A small blemish, easily sanded out. The delivery service was not good.... Ver más

Valorada con 4 estrellas sobre 5

Extremely happy with the product but the company's customer communications could be improved. Received an email saying that the goods had been despatched but no further updates as to when they would b... Ver más

Valorada con 5 estrellas sobre 5

Ordered XL Oval Teak 3 Seater Bench. Fabulous quality, very well made and beautiful finish. Looks great in our garden setting and an ideal spot to sit back relax and reflect. Ordered on Bank Holida... Ver más

Valorada con 5 estrellas sobre 5

I wish I could give them more stars but I carnt the garden furniture is fantastic it is stunning quality dont know what else to say worth the money


Información sobre la empresa

  1. Tienda de mobiliario para jardín

Escrito por la empresa

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

664 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(664)

278 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Teak outdoor coffee table

I ordered a teak coffee table earlier this year. I was called by the NGD owner? who was really helpful explaining that table was delayed due to closure of Straits of Hormuz. I could either have my money back or wait for the table to arrive as soon as possible. As it was an important item, I agreed to wait for the table. I chased up the company several weeks later via email. I had a response to explain table no longer available but I could have similar design at price I had paid. I agreed to this and waited to be given a delivery date. A short time later I received a text to say my table would be delivered within 30 mins. Luckily I was at home to receive it. The driver delivered the boxed table and proceeded to assemble it on new ceramic tiled pathway. Not only was he rushing but he split one of the legs, got wood glue on 2 of the slabs which he then proceeded to try to remove with orbital sander after sticking and screwing table leg back on. It was a mess. I was reassured that I could keep this table but he would also return with a new one 2 weeks later. After 2 weeks I rang the company and was told it would be delivered by a different driver in 2 weeks. The day arrived and the table was delivered, boxed up and the driver left saying he wasn't going to assemble it which is what I expected. He took the repaired table back. My husband has since assembled the table and teak oiled it so it looks lovely.
Although this is a neutral review, the table is a different design to the one initially ordered but matches the bench I have, in shape and I was given the option to cancel the order.
The man I spoke to each time on the phone was always calm, polite and reassuring and tried to help get this delivery sorted.
It is a really robust table which I'm happy with.
Be aware, that if you need to phone NGD company with an enquiry or concern, the phone lines are switched off at the weekend and you can only speak to the owner if you have his number.

2 de junio de 2026
Logotipo de Norfolk Designer Gardens

Respuesta de Norfolk Designer Gardens

Hi Elizabeth, our sincere apologies for the issues you experienced with your original order and for the inconvenience caused while everything was being sorted.

We’re really glad to hear that you’re happy with the table you have now, and we appreciate your patience while we worked to put things right.

Thank you for your feedback and for giving us the opportunity to resolve the issue.

**Norfolk Designer Gardens**

Valorada con 5 estrellas sobre 5

Beautiful Bistro Set

Easy ordering, prompt delivery from a lovely friendly delivery guy. Beautiful quality Bistro Set fits perfectly on my small patio area and already enjoyed a few lunches on it 😊

Was so pleased with the service recommended to my brother who ordered a bench 2 weeks ago.. but sadly not yet received, hope he doesn’t have to wait too much longer 🤞

10 de junio de 2026
Valorada con 5 estrellas sobre 5

Excellent purchase

Excellent purchase. Opted for the heavy duty dining table and boy it was..only qualm the holes didn't seem big enough for the wooden dowels and wouldn't go fully in.

8 de junio de 2026
Valorada con 2 estrellas sobre 5

Furniture ok but customer service poor

Furniture arrived quickly and generally happy with it but two chairs were mouldy. I have tried to contact customer service on email but had no response. Their phone line also doesn’t work.

2 de julio de 2026
Opinión espontánea
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Respuesta de Norfolk Designer Gardens

Hi Samantha, we’re very sorry for the inconvenience caused and for the experience you’ve had with your order.

We’d really like the opportunity to look into this properly and see what we can do to help. Please could you contact us directly on **01953 660845** with your order details, and one of the team will go through everything with you.

Apologies again, and we hope we can get this resolved for you.

**Norfolk Designer Gardens**

Valorada con 5 estrellas sobre 5

Quality garden furniture at a good price.

I spoke with a member of the team who was very helpful, he delt with my order straight away, it was dispatched when he said it would be, delivered on time , extremely well packaged, no damage to any item and it was easy to assemble. The quality is absolutely brilliant, I would recommend to buy from them.

5 de junio de 2026
Valorada con 5 estrellas sobre 5

Fantastic service

Although I didn’t end up with my purchase due to my size calculation error, Tony was extremely understanding, helpful and communicative. It’s a shame we couldn’t have the table and chairs in the end as they looked amazing.

5 de junio de 2026
Valorada con 5 estrellas sobre 5

We are really enjoying our table and…

We are really enjoying our table and chairs. They look fab in our small back court yard.
Very good quality furniture.
Solid and good looking.
Ordering was easy and delivery was very good too.
My husband has given them a coat of oil to protect from the weather.
More than we have paid in the past and worth it for the quality.

4 de junio de 2026
Valorada con 5 estrellas sobre 5

Great table and chair set

The table and chairs arrived very quickly delivered by Palletways. We’re really pleased with our purchase. We teak oiled them and they look very good in the garden. The table and chairs are very well made and designed. Many thanks

4 de junio de 2026
Valorada con 5 estrellas sobre 5

Fantastic Local Business

Great to support a fine Norfolk business. Joe and the team got the garden furniture set down to London for us very quickly, having purchased at the Royal Norfolk Show only the week before. Excellent product and service thanks NDG!

1 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t advertise items you do not stock

Don’t advertise items you do not stock, customer service needs a complete overhaul. I’ve bought items from companies that engage and are helpful. It’s my money and this company won’t get any. They rang me and threatened me, I have details

recorded, will report this company to the police. I have full evidence of their call to me. I was told Tory wasn’t in today suddenly he’s threatening me and saying I’m a computer, this is a deplorable, disingenuous company and I can prove it. Tory rang me on his mobile number that was intimidating and harassment. Don’t trust anything they say or do.

30 de junio de 2026
Opinión espontánea
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Respuesta de Norfolk Designer Gardens

This unfair review is from someone who is not one of our customers
Most probably a competitor

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