ONLINE SECURITY PRODUCTS Opiniones 

86
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We needed a replacement keypad for our Videx entry system. Online Security Products quoted a price much lower than we had been quoted elsewhere. As we had not dealt with them before we were unsure w... Ver más

Valorada con 5 estrellas sobre 5

I recently needed to install a wireless alarm and camera system at my premises, after a spate of antisocial events. Contacted Online Security Products and was amazed by the knowledge of their pro... Ver más

Valorada con 5 estrellas sobre 5

We are installers of automated gates and we purchase all our intercom systems from O S P, the next day shipping is a major bonus. I have had occasion to do a warranty claim and a return as I ordered... Ver más

Información sobre la empresa

  1. Tienda de equipos de seguridad

Información proporcionada por diversas fuentes externas

Online Security Products, suppliers of professional CCTV, Door Entry, Access Control and Intruder parts from top manufacturers. We supply a vast range of professional products from leading manufacturers at low prices to trade and industry. Established in 2007 our staff are highly experienced having worked in the security industry for years.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

86 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(86)

35 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Always great service with these guys. Philip and Tim are very knowledgeable with any queries and they always dispatch quickly.

30 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

My thanks to Philip Wilkinson

My thanks to Philip Wilkinson for the speed and efficiency in sorting out a problem for a replacement item when it was incorrectly specified to them.
When made aware of the problem the item was replaced within 24hrs.
A brilliant company to deal with.

17 de enero de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Thank you Tim !

I had a number of issues which have been resolved. Tim is an asset to this company - he works hard to resolute problems. The company is a Trade supplier.
Thank you Tim for your proactive assistance.

28 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recovery of a problem

Order a part but due to a non delivery from Fermax I thought I would be in a mess. Tim arranged for a kit to be sent to me. It arrived very quickly. Very good service would recomend to anybody

4 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Needed to return a keypad under…

Needed to return a keypad under warranty, it was a complicated story from my perspective but they sorted it out quickly and arranged a refund for me.
Great customer service
Would highly recommend this company

2 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

I needed to buy a video door entry system with monitors on each of the 5 floors of my house, so it was an expensive purchase. I was a bit wary of buying direct online rather than getting a local security firm to come in, but Tim and Phil were very helpful and guided me through the process, advising what products and systems would suit me best.

They then liaised with my electrician on his installation queries, and delivery was very fast and secure. In the end there was one part which I didn’t need and I was able to return that for a full refund, which they have now sent back to me. Really good all round.

19 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Put in an order just before lock down. Ordered an out of stock product, Security Cameras, due to specific technical requirements. These guys kept me updated and recommended alternatives when it was clear the original supplier would not be able to deliver. Really good follow up by the sales and management team. Now have a perfect security camera system installed much better than I originally specified. Thank you.

23 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product, excellent delivery.

Excellent product, excellent delivery. I asked for a power supply as an extra delivery to my camera. I ordered after lunch, it was delivered next day! Well done you guys.

5 de mayo de 2020
Opinión espontánea
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Respuesta de ONLINE SECURITY PRODUCTS

Thanks for the review, we work hard to meet customers expectations, even in these difficult times. Nice to know our efforts are appreciated

Valorada con 5 estrellas sobre 5

Excellent service

Extremely knowledgeable and helpful staff who helped to provide first class security system. Arrived promptly and all working excellent as promised. Would definitely use again.

15 de noviembre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor show

Needed to order cards for an unknown fob entry system. Was put through to there "expert" who took the details he said he needed to process order. Item sent was the wrong frequency and could not possibly work. I was then told this was my fault and no refund would be given. The cards supplied by this company were not official HID cards but the cheapest equivalent which can be purchased elsewhere very cheap. I paid this company no less then £250.00 and could not of been treated any worse with no refund.

Absolute shambles of an outfit.

I know they will counter this dispute with some generic response but the facts are simple. They got it wrong.

Between myself and 4 other linked buyers we have spent over 9k with this company in the last year but that will not be repeated.

Your "specialist" failed to ask one simple question which cost me £250 and cost your company any future business from me or any associated companies. Bottom line. I have been mistreated and have already actioned proceedings to recover lost money and valuable time. Do yourself a favour and take it on the chin.

15 de septiembre de 2019
Opinión espontánea
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Respuesta de ONLINE SECURITY PRODUCTS

Hi Rob, you seem to have a selective memory on this transaction. You did not contact us prior to placing the order, despite stating "Was put through to there "expert"", you simply ordered online, you also state you ordered "cards for an unknown fob entry system" which cannot be true as you selected the correct make and completed several questions during the order process which can only be answered by someone who knows precisely what they require . We advertise and sell to security professionals HID "Compatible" cards, they are custom programmed by a specialist UK manufacturer to order using the specialist information customers provide about their existing HID system and are of very high quality. When the manufacturer contacted you after you placed your order to double check your requirements and ensure you received working products, you read the details from the label on your original HID card fobs box, but failed to provide some details clearly printed on the label. Later, after the cards were manufactured, you sent a photo of the HID label and it was immediately obvious full details the manufacturer required were not provided. This omission meant the cards were programmed incorrectly for your site. These are custom manufactured non returnable parts. You also claim to have spent £9,000 this year, if this statement is true, statistically we performed perfectly for 98% of your orders by value. This is not reflected in your review and your statement that we are an absolute shambles of an outfit is defamatory. In addition, your statement "the facts are simple. They got it wrong" the information we needed to get it right was in your ownership but not communicated until after the products were manufactured.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Parts came as described and were priced fairly. would highly recommend to anyone in need of quality products.

12 de septiembre de 2019
Opinión espontánea
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Respuesta de ONLINE SECURITY PRODUCTS

Hi Michael, Glad you liked our service, please consider us first when you require further electronic security parts

Valorada con 5 estrellas sobre 5

Thank you very much to yourself and…

Thank you very much to yourself and your colleagues at Online Security Products for the prompt resolution to this problem, I am more than happy to recommend your company to other electrical contractors, your customer service is excellent. I would also like to say your Website is the best site i have been on in many a year, you literally have everything.

8 de abril de 2019
Opinión espontánea
Logotipo de ONLINE SECURITY PRODUCTS

Respuesta de ONLINE SECURITY PRODUCTS

Many thanks for the great review, glad you appreciate the service we provide

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