Painfreeaussies Opiniones 

1782
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have made two purchases through this company and both have been exceptional. First purchased the shoes. They are so comfortable. Secondly I purchased the butterfly pillows. I’d been suffering f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Essha and Painfree were wonderful to deal with. The shoes are great and its very rare for me to want to give reviews because every company asks and i actually find it annoying. This time I asked for... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered a pregnancy pillow two weeks ago with express shipping. Took over a week from ordering and me complaining to even get the pillow sent. I’ve been refunded for the express shipping but asked to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a problem with Aramax. Essha from Pain Free Aussies was absolutely amazing. Saw the the whole processes through until the replacement neck pillow covers was received. We have ordered many many thi... Ver más

La empresa ha respondido


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4,3

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 93% de las opiniones negativas

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4,3

Todas las opiniones

(1782)

39 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Disappointing

After purchasing a pair of shoes which were totally unsuitable I returned then to address on packaging they came in asking for a refund. I had two pairs sent from two different company’s both return labelling was to same address one company refunded me the other pain free gave me some garbage about not knowing whereabouts of shoes and not being able to refund the amount ….. buyer beware

8 de mayo de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

We’re very sorry to hear about your experience and the frustration this has caused. We just need to clarify that we are not affiliated with the other store you mentioned to us via email , and we do not share the same return address. The item was returned to a different company, which is why we’re unable to locate it or process a refund in our system.

We’re sorry again for the confusion and appreciate your understanding.

Valorada con 5 estrellas sobre 5

Just bought my second pair

Just bought my second pair. First one wore out over a year of running. This product is a miracle. Thank you guys. Oh and the service from the company when I had a problem was brilliant.

12 de mayo de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

Thank you so much for your support, Sarah! We truly appreciate it! We’re thrilled to hear your first pair served you so well and that you’re enjoying your second pair too. It means a lot to us that you found both the product and our service helpful.

Valorada con 5 estrellas sobre 5

Passionate Company Who Stand by Their Product

I bought my first ortho comfort shoes from here (2 for 1 deal), and they were the best shoes that I could wear all day; to the gym, to work, walking, running, squatting. I even put them in the washing machine, and they came out perfect. The shoes are comfortable, and I love their arch support. I prefer the black ones with the laces, rather than the elastic. Unfortunately, my next set (2 for 1 deal) wasn't as great. The response from Pain Free Aussie was prompt, friendly and professional. They replaced my faulty pair for new ones. Honestly, it was a lovely response from the company, with staff passionate about their product. Would I buy again? Yes. Would I recommend? Yes.

7 de mayo de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

Thank you so much for your thoughtful review and continued support.

We’re really glad to hear your first pair worked so well and that you found them comfortable and supportive. We also appreciate your feedback on the second set, and we’re happy we could resolve the issue promptly for you.

Your kind words about our team mean a lot. Thanks again for your recommendation and support, we truly appreciate it.

Valorada con 5 estrellas sobre 5

Highly recommended service

After having a sizing issue pain free aussies support went above and beyond to make sure I was happy with purchase. Would recommend for light weight safety shoes. Australian based company. Found through work colleagues. Recommended

5 de mayo de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

Thank you so much for your kind words and recommendation! We truly appreciate your patience while we resolved the sizing issue, and we’re so glad we could help ensure you were happy with your purchase. It means a lot to hear you’d recommend us to others.

Valorada con 1 estrellas sobre 5

Their barefoot shoes are a scam

Their barefoot shoes are a scam. You can buy the exact same shoes on Amazon for 1/3 of the price.

28 de abril de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

We’re sorry to hear your concerns. Our products are made through our own manufacturers to meet our specifications and quality standards.

If you’ve placed an order with us, could you please provide your order number so we can look into this for you and assist further? Thank you, Rose.

Valorada con 3 estrellas sobre 5

Disappointing quality and delivery time

Pretends to be local with its name when goods are actually shipped from Mainland China. Delivery took 9 days. Communication is unclear and irritating rather than illuminating. I received the product yesterday, but cannot keep it as the shape squashes my toes and I find the quality rather disappointing. Now I'm waiting for a response from the company on where to return the product. They have chosen a catchy name "Painfree Aussies" and included eye shades as a gift, but more attention to product quality, clear communication and delivery is needed.
However, the company promptly refunded my payment, which is why I increased the stars from 1 to 3.

19 de abril de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

Thank you, Karin, for your feedback. We sincerely apologize for the disappointment with the product, delivery, and communication. We truly appreciate you acknowledging the prompt refund, and we’re grateful you gave us the opportunity to assist. Your feedback helps us improve.

Valorada con 5 estrellas sobre 5

1st class customer care!

My first parcel was lost, and in order to get a replacement from Painfreeraussies I was assisted by Sam (customer care representative). Sam is surely the most professional, friendly and helpful person I have ever dealt with in my entire life. I live in New Zealand, and I am ashamed at at our poor customer care over here, and I wish Sam could come and teach our people a thing or two. Give this company a fair chance, and stop criticizing them for not being an onshore Aussie company, they know what they are doing, and their products are damn good!

11 de febrero de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

Thank you so much for your incredibly kind review 🤍

We truly appreciate your patience while we resolved the delivery issue, and your words mean a lot to our team. Thank you again for your support and for giving us a chance!

Valorada con 5 estrellas sobre 5

I was initially hesitant about…

I was initially hesitant about purchasing from this company, but they completely exceeded my expectations. From the moment the chair arrived, it was clear that a lot of care had gone into both the design and build quality. The materials feel premium and durable, and the overall construction is impressively sturdy.

Comfort-wise, it’s been a game changer. The support it provides for my back has made a noticeable difference, helping me maintain better posture throughout the day. I specifically appreciate how it encourages my spine to stay aligned without feeling rigid or uncomfortable, which is something I’ve struggled to find in other chairs.

On top of that, the chair looks fantastic and fits beautifully into my space. It has a clean, modern design that adds to the overall aesthetic rather than taking away from it.

Overall, I’m genuinely impressed with both the quality of the product and the experience. I wouldn’t hesitate to recommend this company to anyone looking for a comfortable, supportive, and stylish chair.

12 de febrero de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

Thank you so much for your wonderful review 🤍

We truly appreciate you giving us a chance, and we’re so glad the chair exceeded your expectations. It’s great to hear that the comfort, support, and design have made such a positive difference for you.

Your recommendation means a lot to us. Thank you again for your support!

Valorada con 1 estrellas sobre 5

The barefoot shoes are nothing like…

The barefoot shoes are nothing like what they portray in the photo. The material made from the shoes is some kind of toxic man-made fibre that has a horrible smell which would just absorb into my feet. The sizing is all wrong and I regret buying these I am very very unhappy.

Order #393641

25 de febrero de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

We’re very sorry to hear this and truly apologize for your experience.
Could you please send us your order number so we can look into this further and assist you properly? We’d really like to resolve this for you.

Valorada con 1 estrellas sobre 5

Too expensive - resellers marking up

Too expensive. You can get the exact same shoe on Temu for less than half the price. These are not quality shoes but OK for beach if you are paying Temu prices. Painfreeaussies sell the exact same shoe two pairs for $90.00. Temu sell 1 pair for $17.53. Do the math.

19 de febrero de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

Thank you for your feedback. We understand there are lower-priced options available on platforms like Temu, however our shoes are not the same product.

We use specific materials, construction standards, and quality checks to ensure comfort and durability. That’s reflected in the many positive reviews from customers who value the fit and long-term wear.

If you have any concerns about your order, please reach out to our support team directly so we can review and assist you properly. We’re always here to help.

Valorada con 5 estrellas sobre 5

Friendly and helpful customer service

Friendly and helpful customer service, trusted seller.

18 de febrero de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

Thank you for your kind words. We truly appreciate you taking the time to share your experience.

We’re glad our team was able to assist you and that you feel confident purchasing from us. That trust means a lot.

We look forward to serving you again soon.

Valorada con 1 estrellas sobre 5

Looks like a scam

Looks like a scam. It’s been 10 days since I ordered a product from them. Their tracking shows some movement and says it’s close to my place, but the Aramex tracking says, “Sender is preparing your parcel for pick-up.”
I called them – no one answers the phone. I wrote to them – nothing.

12 de febrero de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

Hi there, we’re really sorry to hear about your experience and completely understand how this situation may feel concerning.

We’ve already sent a request asking for your order details so we can properly locate and review the shipment on our end. As soon as we receive that information, we’ll immediately investigate the tracking discrepancy and provide you with a clear update.

Valorada con 1 estrellas sobre 5

Do not trust this company

Do not trust this company.

They offer a 30 day money back guarenteee but ignored every email I sent. Eventually I called and spoke to an Asian lady who could not speak English and would hang up every time i phoned. Thr shoes cost $100 but the quality was worse than the cheapest K-mart $10 shoes. Never got a refund. After my experience, certain positive reviews on their website are fake.
UPDATE 17.01.2026 one year after making the purchase the company has reached out, seeking purchase information.

12 de febrero de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

Thank you for your feedback. We’re sorry to hear that you’ve had a frustrating experience.

We’ve sent a request asking for your order details so we can properly locate your order and look into this for you.

Valorada con 5 estrellas sobre 5

Professional, courteous and great products!

Honestly, this company has given me nothing but the best service. I had a query about delivery and was contacted on Boxing Day by phone. Esha was so polite, reassuring and professional. Now, tell me any other company you know that would contact you on a public holiday!
The item proved unsuitable for me and the exchange process was once again, a very positive experience. Please shop with absolute confidence.

29 de enero de 2026
Opinión espontánea
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Respuesta de Painfreeaussies

Thank you so much for taking the time to share this.

We truly appreciate your kind words about your experience, especially your mention of Esha. Providing support when our customers need it most, even on a public holiday, is something we take seriously.

We’re also glad the exchange process was smooth and positive for you. That’s exactly the standard we aim to maintain every day.

Your trust and recommendation mean a great deal to our team. Thank you again for shopping with us and for your confidence in what we do.

Valorada con 1 estrellas sobre 5

After one month still no product

After one month still no product
The tracking number is false
They have told me they refunded me yet still have not.
I contacted them nurmerous times only to be told we are looking into it. A month later no refund just another false lead

14 de diciembre de 2025
Opinión espontánea
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Respuesta de Painfreeaussies

We’re sorry to hear about your frustration. We want to clarify that we have been in constant communication with you via email and have always responded promptly. When you first followed up about the delay, we immediately escalated the matter with our team. After your next follow-up, your refund was processed on our end.

The refund notification was sent to you via email, and we also contacted you over the phone. Please note that refunds depend on your bank’s processing time, but we have already completed the refund on our side and even provided you with the reference number for it.

We truly appreciate your patience throughout this process. Thank you for your understanding.

Valorada con 5 estrellas sobre 5

Have ordered twice through…

Have ordered twice through painfreeaussies. Happy with the quality of the products. First time I had no issues. The second time I only received one of two pillows but once I contacted them they sorted it out seamlessly and got the missing item to me quickly and in time for Christmas. The service was great.

18 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Works well for my elderly father

Works well for my elderly father.
He is not as mobile as before so can get bed sore type wounds.
Since sitting on these pads it certainly has helped him lot sitting down for long stretches much less injury and way more comfort for him

18 de diciembre de 2025
Opinión espontánea
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Respuesta de Painfreeaussies

Thank you so much for sharing this. We truly appreciate your feedback! We're very glad to hear the pad has been helping your father stay more comfortable. 🙏

Valorada con 5 estrellas sobre 5

Best blanket

Best blanket! I love it and buying more! So cool. I use nothing else!

17 de julio de 2025
Opinión espontánea
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Respuesta de Painfreeaussies

Thank you so much for your wonderful review! We’re thrilled to hear you love the blanket and that it’s become your go-to. Your support truly means a lot to us 😊

Valorada con 5 estrellas sobre 5

Affordable, Comfortable, Durable! 297737

Pain Free Aussies shoes are honestly the perfect blend of comfort, convenience, and style — all at an affordable price. They’re incredibly supportive for lifting, durable enough for intense workouts, and comfortable enough for long walks or everyday wear. What I love most is how they reduce joint pain, improve posture, and keep my feet feeling great all day, while still looking absolutely amazing. I’ve been buying them for years. I have 6 or 7 pairs. They’re lightweight, easy to wear, and so versatile that they fit every part of my lifestyle. For the price, comfort, and overall quality, nothing else compares.

11 de diciembre de 2025
Opinión espontánea
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Respuesta de Painfreeaussies

Hi Athene! Thank you so much for this incredible review! We truly appreciate your long-time support and it means a lot to hear how well our shoes have worked for you. Knowing they’ve become a reliable part of your everyday routine is the best feedback we could ask for. Thank you again for being such a valued customer! 🙏✨

Valorada con 1 estrellas sobre 5

PAIN FREE AUSSIES This company is not Australian

This company is not Australian, they are from China, please don't purchase from them, I'm trying to get my money back for a pair of poor manufactured shoes, that were so uncomfortable. Don't listen to good reviews they are most likely made up. I went through Paypal with a dispute, pain free aussies told me to withdraw the dispute or they would not return my money, I still haven't received my refund. Someone with a Chinese voice keeps calling my mobile & my husband's mobile, I have now blocked them. PLEASE DO NOT PURCHASE FROM THIS NOT AUSTRALIAN COMPANY.

11 de noviembre de 2025
Opinión espontánea

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