After a company of 40 years changed hands recently their new year quote was way too high for my classic car. I made contact with Performance who gave me two policies with £50 change over the old compa... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
This is the 3rd year for me using Performance Direct. They take all the hassle out of searching for good competitive prices for home insurance and they provide good communication and reminders at all... Ver más
La empresa ha respondido
The staff are always very helpful and polite. I always recieve a cheaper renewal option and this of course saves me time and the hassle of searching myself. I have used... Ver más
La empresa ha respondido
This is an easy five stars for an insurance company that makes car insurance affordable, easy to navigate and delivers on a great user experience. Price-wise, it provided a great price and policy for... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Performance Direct
Escrito por la empresa
Established in 1995, Performance Direct are a family run financial services organisation, set up to give clients access to our wealth of commercial insurance expertise.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Información de contacto
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Reino Unido
- customer.care@performancedirect.co.uk
- performancedirect.co.uk
4,6
Excelente
18 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Cancelled renewal but still charged me
Had renewal through and told them the same day I didn't want to renew, the next day they took the full amount a week before the insurance was actually due.
Said they will refund but I think they are going to charge me £55 for the pleasure, we will see.
6 de agosto de 2026
Respuesta de Performance Direct
Hi,
We are sorry to hear that you were unhappy with the service when your policy auto renewed.
As part of our process we contact you via email to notify you of the renewal. We ask you to log in, view the renewal quote and review any documents that need attention. In addition, the renewal notice advises you to contact us in plenty of time to stop the renewal if you do not wish to continue cover.
The notice also explains that if no contact is made, payment will be automatically taken 7 days before the renewal date. Our records show that we did not receive any contact to stop the renewal until after the process had enacted.
We can see you have since spoken to us to cancel the policy and no cancellation fee was charged by us. Should you wish to discuss this further please contact us via our website and we will be happy to assist.
Kind regards,
Molly
Performance Direct
LR Insurance
I believe I was speaking with Izzy. Unfortunately, I found the experience quite disappointing.
I appreciate that everyone can have an off day, but throughout the call it came across as though she couldn't really be bothered to assist me. As a result, I was left feeling that my call was a significant inconvenience rather than a valued customer enquiry.
I wanted to bring this to your attention as the level of customer service I received was not what I was expecting.
6 de agosto de 2026
Respuesta de Performance Direct
Hi,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that the service you received did not meet your expectations.
We take customer service extremely seriously, and it is disappointing to learn that you were left feeling as though your enquiry was an inconvenience rather than being valued as a customer. This is not the standard of service we aim to provide.
We appreciate you bringing this to our attention. We will review the call internally to better understand what happened and to identify any opportunities for coaching and development. Feedback such as yours is invaluable in helping us improve the service we provide to our customers.
Please accept our sincere apologies for the frustration caused, and thank you again for taking the time to let us know about your experience.
Kind regards,
Molly
Performance Direct
Well done Emily
I have given this review 5 stars for one employee Emily.
For some reason I was unable to renew my policy online after chat bot, a phone call and 3 WhatsApp chats and the waste of half a day.
EMILY was prepared to listen and get the problem sorted without any faults.
Well done Emily A+ 10/10.
11 de agosto de 2026
Opinión espontánea
Respuesta de Performance Direct
Hi,
We are truly grateful for your wonderful feedback and are so happy to hear about the excellent support you received. We understand how frustrating it can be when issues arise with online renewals and appreciate your patience. We are very proud of our team members who go above and beyond to ensure our customers' needs are met efficiently. We will certainly share your kind words with the individual who assisted you.
Kind Regards,
Chloe
Performance Direct.
Respuesta de Performance Direct
Hi,
Thank you for taking the time to leave us a positive review; we appreciate it
Kind Regards,
Chloe
Performance Direct.
Do not use! (Better companies out there)
Took caravan insurance out with this company.
Took my payment and sent me a policy. Then refused to insure the caravan at the address provided.
Cancelled my policy after 1 day and charged a £55 cancellation charge.
Still within 14 day cooling off period.
DO NOT USE THIS COMPANY. THERE ARE BETTER OUT THERE.
11 de agosto de 2026
Opinión espontánea
Respuesta de Performance Direct
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the service. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind regards,
Molly
Performance Direct
It was quick and easy to do
It was quick and easy to do, there was good communication in a timely fashion and a good price at the end of it. I’m a happy customer.
2 de agosto de 2026
Respuesta de Performance Direct
Hi,
We're delighted to hear that you found the process quick and easy, and that our communication and pricing met your expectations. We appreciate your positive feedback!
Kind Regards,
Chloe
Performance Direct.
service and price
1 de agosto de 2026
Respuesta de Performance Direct
Hi,
Thank you for taking the time to leave us a positive review; we appreciate it
Kind Regards,
Chloe
Performance Direct.
Respuesta de Performance Direct
Hi,
We're happy to hear that our policy explanation was clear and easy to understand. We appreciate your positive feedback.
Kind Regards,
Chloe
Performance Direct.
How easy and simplicity to renew
2 de agosto de 2026
Respuesta de Performance Direct
Hi,
We are so pleased to hear that you found the renewal process easy and simple. We truly appreciate your positive feedback!
Kind Regards,
Chloe
Performance Direct.
Buildings quote changed by them but still charged me cancellation fee
Further to their reply. If more info was needed (regarding roof material), it should have been obtained BEFORE allowing me to accept a quote and pay for it. This was done retrospectively. The process forces the customer to have to cancel. I dont accept the excuse given, it's not rational. Why not gather ALL the info needed before offering a price?
Got a housebuilding insurance quote via Moneysupermarket and selected Performance Direct. They took my money but then called me to tell me that they needed to know the roofing material because I had stated >50%. when I told them the material the quote changed and was very high. I rejected the new price but they still charged me £35 to cancel the policy, even though online they accepted the information given and quoted on that basis. The difference in time between them taking my money and refunding was less than an hour. Nice earner for them!
10 de agosto de 2026
Opinión espontánea
Respuesta de Performance Direct
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience.
When a policy is purchased, the premium is based on the information provided at the time of the quote. If additional details are required, or if information is amended, insurers may reassess the risk and recalculate the premium. Unfortunately, we are unable to guarantee that the premium will remain the same if details need to be clarified or updated, as the final price is determined by the insurer's underwriting criteria.
We would also like to clarify that our cancellation fee is clearly disclosed before purchase and forms part of the policy terms and conditions. Customers are required to review and agree to these terms before completing their purchase. The fee helps cover the administrative costs associated with arranging and subsequently cancelling a policy, regardless of the length of time the policy has been active.
We appreciate that this was not the outcome you were hoping for and understand your frustration. Thank you for your feedback, which helps us review and improve the service we provide.
Kind regards,
Molly
Performance Direct
Respuesta de Performance Direct
Hi,
We are so pleased to hear that your experience with us was seamless and easy. Thank you for sharing your positive feedback!
Kind Regards,
Chloe
Performance Direct.
Respuesta de Performance Direct
Hi,
Thank you for taking the time to leave us a 4 -star review; we appreciate your feedback.
Kind Regards,
Chloe
Performance Direct.
Respuesta de Performance Direct
Hi,
We're happy to hear that our pricing and communication met your expectations. We appreciate your positive feedback!
Kind Regards,
Chloe
Performance Direct.
Respuesta de Performance Direct
Hi,
We're so pleased you found the renewal process easy, the price great, and our service excellent. Thank you for taking the time to share your positive feedback.
Kind Regards,
Emma
Performance Direct
I must have full no claims on this acct…
I must have full no claims on this acct now yet i feel next year i may need to leave you too get fair price..considering i do less than 500 miles per year at present the motorhome is parked on my drive 95% of the time... i can get cheaper elsewhere ! No more automatic renewal now please !
4 de agosto de 2026
Respuesta de Performance Direct
Hi,
We appreciate you sharing your concerns regarding your renewal premium, especially considering your low mileage and how infrequently your motorhome is used. We understand your desire for a fair price and acknowledge your feedback about automatic renewals. We will certainly take your comments into consideration as we review our pricing structures.
Kind Regards,
Chloe
Performance Direct.
Good price and easy to renew
1 de agosto de 2026
Respuesta de Performance Direct
Hi,
We appreciate your positive feedback. We are happy that you found our prices to be good and that renewing was easy for you.
Kind Regards,
Emma
Performance Direct
Simple and easy competitive price
1 de agosto de 2026
Respuesta de Performance Direct
Hi,
We appreciate you sharing that our service was simple and that our pricing was competitive. Thank you for your positive feedback.
Kind Regards,
Emma
Performance Direct
Respuesta de Performance Direct
Hi,
We appreciate you taking the time to share your thoughts on our service and staff. We are always striving to improve.
Kind Regards,
Emma
Performance Direct
Overall communication was good
31 de julio de 2026
Respuesta de Performance Direct
Hi,
We're happy to hear that our communication met your expectations. We appreciate your positive feedback!
Kind Regards,
Chloe
Performance Direct.
Efficient and professional service
Efficient and professional service. App is very useful too
16 de julio de 2026
Opinión espontánea
Respuesta de Performance Direct
Hi,
We're delighted to hear you experienced efficient and professional service, and that you find our app very useful. Thank you for your positive feedback!
Kind Regards,
Chloe
Performance Direct.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.