SureSafe Alarms Opiniones 

1140
•
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I phoned for advice on the different options and spoke to Daryl, who was very helpful and explained everything very clearly. I chose the alarm option suitable for my mother and ordered on Friday after... Ver más

Valorada con 5 estrellas sobre 5

I took my time looking at different companies for an elderly alarm. I found sure safe the best. I found them extremely helpful & patient in setting it all up. The watch is a little bigger than I exp... Ver más

Valorada con 5 estrellas sobre 5

Superb service. Very helpful personal advisor, lots of advice . Love the watch strap options. My mother initially dubious but very quickly realised how light and easy to use it is. Delighted with her... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely fantastic from start to finish . John initially was brilliant. Discussed everything with my son and then myself .ordered and arrived .my daughter rang with a couple of set up questions and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad

Escrito por la empresa

The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 69% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(1140)

377 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Everything was clear and easy to setup

Everything was clear and easy to setup, liked the personally call to help setup for questions

16 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.

Valorada con 5 estrellas sobre 5

Great product and service

Really great helpful and prompt service. Easy to set up and register - would highly recommend

17 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback! We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.

Valorada con 5 estrellas sobre 5

Great service

Great service, Friendly service when calling, quick delivery next day for a replacement charger
Thank you

13 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that you experienced great and friendly service, along with quick next-day delivery for your replacement charger. We appreciate you taking the time to share your positive experience!

Valorada con 5 estrellas sobre 5

Great place to get the alert for sick…

Great place to get the alert for sick family member

15 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.

Valorada con 5 estrellas sobre 5

We've very pleased with our choice of SureSafe

We chose SureSafe after extensive research, including a recommendation from a friend. We took account of lots of positive reviews, and we were not disappointed. Every stage was informative, easy to understand, easy to process and easy to implement. The functionality of the chosen Pendant is just what we wanted. The webpage and the App both easy to operate and to set up. We had one clarification question which was very promptly answered by email, thanks!

10 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

Thank you so much for your wonderful review! We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.

Valorada con 5 estrellas sobre 5

The equipment arrived promptly and well…

The equipment arrived promptly and well packaged! I've yet to hear from my Sister in Kent as to wether it has been set up ok for our Mother (I'm based in Hampshire) but very impressed with the service so far, thank you!

8 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback! If you have any further questions or need assistance, feel free to reach out.

Valorada con 5 estrellas sobre 5

Set-up was easy

Set-up was easy, and Daniel was very helpful and easy to understand. The device is working perfectly, and my nearly-blind 91-year old father is comfortable using it.

6 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that the setup was easy and that Daniel was able to assist you effectively. We appreciate you sharing your experience.

Valorada con 5 estrellas sobre 5

Quick & efficient answers.

Quick & efficient answers.

26 de marzo de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

Thank you for your feedback! We're thrilled to hear that you found our answers quick and efficient. We appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Swift response to test calls

I got off to an unpromising start with the SureSafeGO personal alarm, since I didn’t find the ‘Important Information’ leaflet very helpful. (An illustrated guide for others who like me need something basic can be found online by searching SureSafe User Guide Device Updated Jul 25). Nor did I understand why, if SureSafe was offering a 30-day risk-free trial, I was being asked to set up a direct debit in the first 30 days, still less to encourage friends to use the device before it had even arrived. Once I trialled the alarm, however, I was extremely impressed. The 4G roaming SIM picked up calls in all but the most enclosed room in my house (the mobile signal is weak in my semi-rural area) and staff response was swift and courteous. While comfortable, I do find the device large and chunky for my wrist and decided to trial a more petite style, also 4G, offered by another provider. To my horror, after a test call (from my kitchen, where the mobile signal is weakest) five minutes passed before I heard a connecting signal and a further two before a reponse team member from the other provider picked up the call. I tried with my SureSafe alarm and received its connecting signal within a minute. Other time comparisons were also superior. Top marks, SureSafe. This is third time lucky for me, since I trialled another wristband alarm several months ago, also cellular and GPS, which didn’t connect in several rooms in my house. I subsequently discovered it had a 2G SIM. Evidently 4G is stronger in my area and I am glad I persevered and found an alarm that works throughout my home and a provider with an adequately staffed response centre to pick up calls swiftly. It is reassuring to know that help can be summoned fast when needed. I’m not willing to compromise on personal safety.

9 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

Thank you so much for sharing your experience with the SureSafeGO personal alarm! It's wonderful to know that you've found a reliable solution for your safety needs. We appreciate your feedback and we're glad you're feeling secure with SureSafe!

Valorada con 5 estrellas sobre 5

Very polite

Very polite, respectful of my time, awesome personality, great follow-up

8 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

We're thrilled to hear that you found our team polite and respectful of your time, and we truly appreciate your recognition of our follow-up. Thank you so much for your kind words!

Valorada con 5 estrellas sobre 5

Personal alarm watch

Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first independent living flat. This alarm will help to keep her safe if she falls during a seizure but will not detect one (would be great if it could). We have tested the watch & the 24/7 response is very fast to answer the call & check if everything is ok. So far so good!

7 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that Daryl provided efficient service and that the personal alarm watch is already making a positive impact on your daughter's safety We appreciate you sharing your experience.

Valorada con 5 estrellas sobre 5

Experiance

Having read all reviews decided this one is for me

5 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

Thank you so much for your thoughtful review! We're thrilled to hear that you found our offerings appealing and that it resonated with you. Thank you for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Todd called me back several times to…

Todd called me back several times to troubleshoot the activation. Very helpful.

5 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

We're thrilled to hear that Todd was able to assist you with the activation process and provide helpful support. Thank you so much for your kind words!

Valorada con 5 estrellas sobre 5

The Suresafe wrist band is superb

This Suresafe wrist band is superb and has worked brilliantly when I have had a seizure.
The customer service is spot on and their response is very quick and efficient.
The whole thing has, and is, providing reassurance for myself and my family.

6 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

We're thrilled to hear that the SureSafe wristband has provided you with reassurance during your seizures and that our customer service met your expectations. Thank you so much for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great customer service

Really helpful advice and descriptions of the available options and incredibly fast delivery. The product itself is easy to manage and the bonus of it talking was fantastic as the user is visually impaired.

4 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

We're thrilled to hear that our advice and descriptions were helpful, and that the fast delivery made a positive impact. Thank you so much for your wonderful feedback!

Valorada con 5 estrellas sobre 5

High quality product promptly delivered…

High quality product promptly delivered and set up. Is working very well

27 de marzo de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that you received a high-quality product and that it was promptly delivered and set up. It's great to know that everything is working very well for you.

Valorada con 5 estrellas sobre 5

Very easy process overall

Very easy process overall. Devices work as expected. Battery life is a bit short but other than that no issues.

23 de marzo de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

Thank you for your feedback! We're thrilled to hear that you found the process very easy and that the devices are working as expected. Thank you for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

SURESAFE ALARMS are SURELY the best

SURESAFE ALARMS are amazing.The staff are all so very kind, courteous and very patient.If you have a question they will answer it within a few minutes and always sort the query out.I ordered a Suresafe Alarm and it was delivered the very next day,by secure postage and very well packed.The gentleman that took my order was DARYL who came into work even on his day off.Thats how loyal the workers are.I would like to thank DARYL very much.I am thrilled with my Suresafe Alarm it now gives me piece of mind for my safety as it does also for my family.I would not hesitate to recommend SURESAFE ALARMS.

2 de abril de 2026
Opinión espontánea
Logotipo de SureSafe Alarms

Respuesta de SureSafe Alarms

Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with SURESAFE ALARMS. It's fantastic to know that our alarm is providing you and your family with peace of mind. We truly appreciate your kind words about our dedicated team!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más