I phoned for advice on the different options and spoke to Daryl, who was very helpful and explained everything very clearly. I chose the alarm option suitable for my mother and ordered on Friday after... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I took my time looking at different companies for an elderly alarm. I found sure safe the best. I found them extremely helpful & patient in setting it all up. The watch is a little bigger than I exp... Ver más
Superb service. Very helpful personal advisor, lots of advice . Love the watch strap options. My mother initially dubious but very quickly realised how light and easy to use it is. Delighted with her... Ver más
La empresa ha respondido
Absolutely fantastic from start to finish . John initially was brilliant. Discussed everything with my son and then myself .ordered and arrived .my daughter rang with a couple of set up questions and... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Información de contacto
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, Reino Unido
- 08001123201
- info@personalalarms.org
- personalalarms.org
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 69% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Everything was clear and easy to setup
Everything was clear and easy to setup, liked the personally call to help setup for questions

Respuesta de SureSafe Alarms
Great product and service
Really great helpful and prompt service. Easy to set up and register - would highly recommend

Respuesta de SureSafe Alarms
Good customer service and easy set up.

Respuesta de SureSafe Alarms
Great service
Great service, Friendly service when calling, quick delivery next day for a replacement charger
Thank you

Respuesta de SureSafe Alarms
Great place to get the alert for sick…
Great place to get the alert for sick family member

Respuesta de SureSafe Alarms
We've very pleased with our choice of SureSafe
We chose SureSafe after extensive research, including a recommendation from a friend. We took account of lots of positive reviews, and we were not disappointed. Every stage was informative, easy to understand, easy to process and easy to implement. The functionality of the chosen Pendant is just what we wanted. The webpage and the App both easy to operate and to set up. We had one clarification question which was very promptly answered by email, thanks!

Respuesta de SureSafe Alarms
The equipment arrived promptly and well…
The equipment arrived promptly and well packaged! I've yet to hear from my Sister in Kent as to wether it has been set up ok for our Mother (I'm based in Hampshire) but very impressed with the service so far, thank you!

Respuesta de SureSafe Alarms
The support team did awesome job to…
The support team did awesome job to help with the activation. Quick and simple

Respuesta de SureSafe Alarms
Set-up was easy
Set-up was easy, and Daniel was very helpful and easy to understand. The device is working perfectly, and my nearly-blind 91-year old father is comfortable using it.

Respuesta de SureSafe Alarms

Respuesta de SureSafe Alarms
Swift response to test calls
I got off to an unpromising start with the SureSafeGO personal alarm, since I didn’t find the ‘Important Information’ leaflet very helpful. (An illustrated guide for others who like me need something basic can be found online by searching SureSafe User Guide Device Updated Jul 25). Nor did I understand why, if SureSafe was offering a 30-day risk-free trial, I was being asked to set up a direct debit in the first 30 days, still less to encourage friends to use the device before it had even arrived. Once I trialled the alarm, however, I was extremely impressed. The 4G roaming SIM picked up calls in all but the most enclosed room in my house (the mobile signal is weak in my semi-rural area) and staff response was swift and courteous. While comfortable, I do find the device large and chunky for my wrist and decided to trial a more petite style, also 4G, offered by another provider. To my horror, after a test call (from my kitchen, where the mobile signal is weakest) five minutes passed before I heard a connecting signal and a further two before a reponse team member from the other provider picked up the call. I tried with my SureSafe alarm and received its connecting signal within a minute. Other time comparisons were also superior. Top marks, SureSafe. This is third time lucky for me, since I trialled another wristband alarm several months ago, also cellular and GPS, which didn’t connect in several rooms in my house. I subsequently discovered it had a 2G SIM. Evidently 4G is stronger in my area and I am glad I persevered and found an alarm that works throughout my home and a provider with an adequately staffed response centre to pick up calls swiftly. It is reassuring to know that help can be summoned fast when needed. I’m not willing to compromise on personal safety.

Respuesta de SureSafe Alarms
Very polite
Very polite, respectful of my time, awesome personality, great follow-up

Respuesta de SureSafe Alarms
Personal alarm watch
Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first independent living flat. This alarm will help to keep her safe if she falls during a seizure but will not detect one (would be great if it could). We have tested the watch & the 24/7 response is very fast to answer the call & check if everything is ok. So far so good!

Respuesta de SureSafe Alarms

Respuesta de SureSafe Alarms
Todd called me back several times to…
Todd called me back several times to troubleshoot the activation. Very helpful.

Respuesta de SureSafe Alarms
The Suresafe wrist band is superb
This Suresafe wrist band is superb and has worked brilliantly when I have had a seizure.
The customer service is spot on and their response is very quick and efficient.
The whole thing has, and is, providing reassurance for myself and my family.

Respuesta de SureSafe Alarms
Great customer service
Really helpful advice and descriptions of the available options and incredibly fast delivery. The product itself is easy to manage and the bonus of it talking was fantastic as the user is visually impaired.

Respuesta de SureSafe Alarms
High quality product promptly delivered…
High quality product promptly delivered and set up. Is working very well

Respuesta de SureSafe Alarms
Very easy process overall
Very easy process overall. Devices work as expected. Battery life is a bit short but other than that no issues.

Respuesta de SureSafe Alarms
SURESAFE ALARMS are SURELY the best
SURESAFE ALARMS are amazing.The staff are all so very kind, courteous and very patient.If you have a question they will answer it within a few minutes and always sort the query out.I ordered a Suresafe Alarm and it was delivered the very next day,by secure postage and very well packed.The gentleman that took my order was DARYL who came into work even on his day off.Thats how loyal the workers are.I would like to thank DARYL very much.I am thrilled with my Suresafe Alarm it now gives me piece of mind for my safety as it does also for my family.I would not hesitate to recommend SURESAFE ALARMS.

Respuesta de SureSafe Alarms
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







