Practice Plus Group Hospitals Opiniones 292

I had a laparoscopic mesh repair for a left inguinal hernia yesterday at Practice Plus, Emersons Green. Honestly, I couldn’t have asked for better care. Every single person I came across from the reception desk to the nurses and surgical team were friendly, helpful, and made me feel at ease right from the start.

Special thanks to my consultant surgeon and anaesthetist at the cutting edge! 😲 They explained everything clearly, were very professional, and made me feel like I was in safe hands.

The nurses were brilliant, so reassuring and always checking in on me. When the nurse was checking my blood pressure, I mentioned it was probably high because I was feeling a bit apprehensive (first adult surgery and all). She just smiled and said it was probably just my excitement! That really helped put me at ease.

And my theatre nurse was fantastic, she told me she’d take care of everything for me, and that the only thing I needed to do was breathe (as she couldn’t do that bit for me!). That little moment of humour made a big difference.

The whole thing was organised, efficient, and the place itself was spotless and modern. It really took a lot of the stress out of it for me.

All in all, I left feeling genuinely cared for, not just another patient on the list. Massive thanks to everyone there, your kindness and hard work didn’t go unnoticed. I’m very grateful. You all deserve a bonus or at least a pay rise! 😉

This is an unbelievably unprofessional and hopeless "business". Briefly, was not happy with discussions on progress after a TKR. Asked for second opinion and whilst friendly was no better off. Physio was very good but discussed using a local physio if I found one. I phoned and left detailed message that I had found one nearer to home and reasons for cancelling next appointment. Nothing, no reply, zilch! message arrives stating not to forget appointment. Replied to message, then again, nothing. Rang and spoke to a robot sounding woman who, in spite of explaining merely replied - "oh you want to cancel do you". I will never use this group again who frankly "give the impression" to be just taking any patients to lower NHS waiting lists and you are left with the sense they are only in this for the money! Never again. To make matters worse, the anaesthetic, pre op, took 3 attempts then I heard [later] theat person had left and gone back abroad. I still suffer from numbness (due to that alone one year later). The TKR op itself, thankfully, seems to be ok but just ok. i.e. I realise not everyone is skiing or playing golf in weeks after the op but one year and I am still unsure how this will play out. So, in summary: Consultant - "not great bedside manner", explanations - awful. Anaethetist - dreadful, physio, excellent, messaging and phone call to customer service (or whatever they call themselves) ghastly and incompetent.

Worst health care provider in Southampton won’t ever go back there.

This is one of the worst, unbelievably rude, clique places to ever exist. Please for your sanity and well-being, never work here or be a patient it. The workplace is catastrophic, people get lost to follow ups. People have lost their sight and have had difficulties with there sight.

AVOID AVOID AVOID

I went into Plymouth patient Pluss for a full
Knee replacement and the experience was just horrible.
The food was vile .
Hardly eat in 3 days .
It felt like a conveyor belt .
One night In and they want you out .
Your discharge qualification is to be able to walk to the loo with a frame .
They then wheeled me to the stairs gave me some crutches and got me going down and up .
That's it your fit to go .

I don't think I was ,, i was in absolute agony, they come round and try different drugs on you .to try to find the right one .
They didn't tell us to take them even if we might not need them to keep
Our levels up .
I came home and after 10 days of not eating and insufficient pain control not under control and no sleep I was a mess .
My cousin walked in and told me to get in the car in my night shift and she took me straight to hospital.
Checked for infection and implant movement then I told them about the lack of pain relief and break through drugs .
As soon as we go that under control I was able to walk
And exercise.
I double my meds level
And added break through drugs . Removed my own dressing and cleaned it .
I can now exercise, walk and do little things around my house .

Get them in and out quickly do more oops in a week . Zero customer care . It's all about nhs funding .
The surgeon stood at the bottom of my bed , didn't say one word to me . Wrote in my notes he'd checked my wound . That was a lie .
I did say , you clearly know who I am my names on my bed , who are you ??? He said I'm your consultant.
So
I asked him why he didn't introduce himself.
I said you are arrogant and rude .
I'd never recommend anyone to go there .
The Nuffield is so much better .

I recently had surgery at Southampton practice plus. This was my first ever surgery. And my first ever general anaesthetic. I was so frightened of the unknown. But I can honestly say every professional was amazing. Especially the anaesthetic doctor who explained everything and the surgeon who hugged me when I was upset. You made my first surgery experience a good one I’ll be forever grateful. Thank you

First time visiting this place for father’s cataract eye surgery.
From the moment we walked in we were greeted so nicely the whole experience from the time we arrived and until we left was fantastic. Brilliant care from everyone.

Absolute 5 star, hip surgery 2 weeks ago, back to normal quickly. Big thanks to everybody from reception,porters,admin,nurses,doctors,consultants Oliver Blocker/Kenan Dehne,aneathasists,physiotherapist,catering. The care I received was exceptional,everyone being so kind and friendly. My only gripe was my room didn’t have a sea view(hahaha) seriously thanks everyone 5star
James Beattie

I had my second hip done by MR KAMRAN SHAHID ON April 8 just had my 6 week check all looks very well I would like to thank all the team at Wellsoon Birmingham for looking after me . A brilliant Hospital and I'm starting to get my life back. THANK YOU

Was referred by 111 to out of hours on a Sunday to St Leonards Practice Exeter and Faith Garise from Practice Plus Group was exceedingly thorough in her medical questioning and assessment of my case. She considered a myriad of options and explained her thinking to me by way of reassurance. She suggested follow up actions and all together was a superb practitioner. A credit to the profession.

So grateful to Practice Plus Hospital Harborne Birmingham To all the staff there.. From the moment I entered I was greeted with smiles and curtisy by all
I'm an 82yr old and received a full knee replacement on the 25th March performed by Mr Oliver Blocker under spinal. I recomend his skill performance and professionalism My sincere thanks also go to Isabelle my physio for her encouragment and exercise regime by 2wks post surgery I was walking in the house without my crutches and by 6wks outside and walking up and down stairs normal although slowly This has been an acheivment only with the great care and support from the Practice Plus Hospital Harborne and all its amazing staff that work there

Firstly the cost your told how much its going to cost no or from x amount its a fixed price that's what prompted me to look into Practice Plus Group over all experience was outstanding all staff very kind friendly and professional

I saw Maghlara for an echocardiogram. She was efficient, prompt and really put me at ease.
Great service, thank you.

So my saga continues,on the 11th April the surgeon told me my operation was cancelled due to the fact CT scans taken on the 19th October 2024 revealed and infection on a tooth and as i was having issues relating to sinuses this would have to be dealt with prior to my operation. the surgeon stated " go to a dentist and get the tooth removed" I did this yesterday attending a Bupa Dental Surgery and at a cost of £445 had what they described as a healthy tooth removed, and a sever of the bridge for which the tooth was under. My partner called PPG telling them that the surgery was being undertaken and to relist my operation, i can not describe what it was like to have dental work undertaken when the only form of air intake is through my mouth! panic stations were in action.
My partner hit a brick wall with PPG she stated i was being dealt with, to a response well that's not acceptable she has an appointment with our dentist on the 14th May, no i hadn't been asked if that was convenient, and or advised of the date. my partner told her the conversation with the surgeon for which she said she would need evidence from Bupa which they did and was sent to PPG yesterday (radio silence has prevailled). I also attended my doctors due to this matter and they were surprised that they have not had one update since August last year of my matter from PPG. As i said to my doctor would they prescribe for a patient on 6 months old scans! for which she confirmed most definately not, she then asked if i had been back to the hospital and i confirmed 3 times since the scan and at no time was this issue raised, even though the first of the 3 were to review my CT scans.... (they are a joke)

Recently had cataract surgery at Croft Shifa. Thank you to everyone - from reception staff, nursing staff and consultant - for an exceptional service.

The procedure of Right Hip surgery went well but an Epidural anaesthetic failed so a General was used. Recovery took 3 days before going home but pain relief and thorough nursing care helped me through
Again the physiotherapist was great and the exercises used during 1st 2 weeks until suture/ clips removal which was so easy with the adept Nurse
The next 4weeks saw me back to work and driving with walking every day plus prescribed exercises
Unfortunately the Left Hip requires surgery and I am on a waiting list as the pain is holding my progress back currently

am writing to express my deep frustration with the way my endoscopy appointment has been handled. Initially, I had to chase repeatedly just to receive my original appointment. Following that procedure, I was informed there was an issue and that I would need to undergo the endoscopy again.

I was told I would receive a new appointment within two weeks, yet I have heard nothing since. Despite my patience, I’ve now had to follow up myself again—calling the number provided (020 8598 4600) multiple times with no answer.

This level of communication and care is simply unacceptable. I understand the NHS is under pressure, but patients should not have to chase basic information or feel forgotten.

I have had the pleasure of 2 separate referrals to the Southampton branch at the Royal South Hants. My first experience was to have my finger amputated. The appointments before any surgery were great but the after care has been terrible. The bandages fell off before I left the building when I had the stitches removed. No one replied to answer machine messages on more than one occasion and I was struck off as I hadn’t attended an appointment I’d let them know I couldn’t make. I didn’t get referred for the physio and when I eventually did, I attended 2x 3 minute appointments. I have cancelled my second procedure as this experience has been terrible. I did complain and the reply was delayed repeatedly and when it did eventually arrive it didn’t answer any of my questions, then then offered to send another reply on a specific date as I was dissatisfied only to be told it was again delayed so gave up and cancelled my future appointments.

I attended PPG at the Royal SH Hospital, Southampton for the third time on 28 March for an Echocardiogram. This was followed by a telephone appointment with the Anaesthetist on 29 March. I was informed that the test revealed a reduced heart function, incompatible with surgery and I should see a Cardiologist. While I accept that my safety is paramount, I have no signs of obvious heart problems, (breathlessness, chest pain etc.). Indeed at my first consultation last December with the Orthopaedic Surgeon at PPG, St Mary's, Portsmouth, he recorded my Atrial Fibrillation but good ankle pulses. As the Echocardiogram has proved critical, I feel it should have been arranged on my first visit to Southampton. My hip replacement is now receding into the indefinite future and I am very disappointed.

I was a little apprehensive about having surgery for an inguinal hernia repair, but Tamara and her team soon made me feel more comfortable by talking me through the whole procedure. Everything went extremely well and I was on my way home the same day.
Thank you to everyone who looked after me.