Ally was very good at sorting problem. Complaints phone number on web site doesn’t connect , fee to leave expensive .Emails to support not always answered . Return callback hit and miss. When connecte... Ver más
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Consulta las opiniones de los clientes
Premiere talk were absolutely brilliant. I had 4 queries and Chloe dealt with them very efficiently, patiently and genuinely took time to listen to me and made sure I agreed with and understood what w... Ver más
My vulnerable elderly neighbour has been cut off and I've been trying to assist her. She has already had another neighbour press 1 for call back without this happening. You wait for 30-60 mins to get... Ver más
La empresa ha respondido
I telephoned to complain that the company had left me with no phone because no router had arrived before the digital tx by BT. It took three days to get through on a mobile phone - and still no rout... Ver más
Información sobre la empresa
Escrito por la empresa
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Información de contacto
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Reino Unido
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Muy bueno
4 mil opiniones
Ha contestado el 81% de las opiniones negativas
Suele responder en menos de 1 semana
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I rang Premier Talk as I had a query…
I rang Premier Talk as I had a query showing on my statement. A young lady Mae was really helpful and sorted out the problem immediately. I also asked about switching to fibre and I have to admit I was confused at was going to happen but Mae guided me through the process slowly and patiently. Thanks for all your help Mae.
5 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your lovely review. We’re delighted to hear that Mae was able to help resolve the query on your statement and guide you through the fibre process. We’ll be sure to pass your kind feedback on to her ,she’ll really appreciate it.
Thank you for choosing Premier Talk!😊
I am still waiting for a new router
I am still waiting for a new router. I cannot use my landline.
5 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re sorry to hear that you are still waiting for your new router and that your landline is currently unusable.
This is certainly not the experience we want for our customers. If you could please contact our support team with your account details, we will be happy to check the status of the router order and ensure this is progressed as quickly as possible.
We appreciate your patience and look forward to resolving this for you.
Still having intermittent Internet…
Still having intermittent Internet problem, phone Wed 4 March in morning, on hold for 45 mins, then pressed for call back that never came
4 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thanks for bringing this to our attention. We’re sorry to hear you’re still experiencing intermittent internet issues and that you were kept on hold for such a long time before requesting a call back that unfortunately didn’t come through. That’s certainly not the experience we want for our customers. Please could you contact us directly with your account details so we can investigate the connection issue We’ll do our best to get this resolved for you as quickly as possible.
Never answered phone within an…
Never answered phone within an acceptable time.
23 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thanks for your feedback. We’re sorry to hear that you weren’t able to get through to us within an acceptable time. We understand how frustrating long wait times can be and this isn’t the level of service we aim to provide. Your comments have been noted and will be shared with the relevant team. If you still need assistance, please contact us again and we’ll do our best to help as quickly as possible.
The issue hasn’t been resolved
The issue hasn’t been resolved! We wait 2 hours to speak to anyone and after that get cut off. Engineers have arrived and left without fixing anything and we are are still waiting to hear from you over a month later! This is the only means of communication for our 80 year old dad!!!
4 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thanks for your review. We’re very sorry to hear that this issue still hasn’t been resolved and that you’ve had such difficulty getting through to us. Waiting so long to speak to someone, being cut off, and having engineers attend without the problem being fixed is understandably very frustrating, especially when this service is the main means of communication for your 80-year-old dad.
This is certainly not the experience we want for our customers. Please could you contact us directly with your account details so we can urgently look into the history of the fault and escalate it to the relevant team. We’d really like the opportunity to get this resolved for you as quickly as possible.
Our landline stopped working.
Our landline stopped working so I phoned you. When eventually the call was answered we explained the problem. Maya called us and said that we needed to plug our phone into the green socket on the router. I told her there was no green socket and we obviously needed a new router. After three weeks and endless calls plus a completely unnecessary visit from Open Reach our phone still didn’t work. I could tell you blow by blow of the endless conversations we had with Maya but it would take too long. Eventually she arranged for the new router to be delivered and lo and behold our phone worked. Maya was very pleasant to talk to but the issue could have been resolved much quicker because I knew what the problem was and the solution but she kept telling me to plug my phone into the green socket on the router and I kept telling her that there was no green socket. Getting through on the phone always took ages ‘we are experiencing a higher level of calls than usual’ was always the message. Getting a call back didn’t always work as the line would just go dead when I answered or I was in another room and couldn’t answer before you rang off. I do not carry my phone around like the younger generation. It was a very frustrating experience.
6 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thanks for your feedback. We’re sorry to hear how frustrating this experience was and that it took so long to resolve what should have been a straightforward issue. While we’re pleased to hear Mya was pleasant to speak with, we understand your concerns that the router replacement should have happened much sooner. Your comments about the long wait times and call-back issues have been noted and will be shared with the relevant teams. We’re glad to hear your phone is now working.
Have already reposed positively
26 de diciembre de 2025
Opinión espontánea
Respuesta de Premier Talk
Thank you for your review. We're pleased to hear you were happy with the service provided by Mae. Please don’t hesitate to get back in touch if you need any further assistance. 😊
She was very understanding and polite…
She was very understanding and polite easy to change details
3 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re so pleased to hear that she was understanding and polite, and that changing your details was quick and easy. Providing a smooth and stress-free experience is exactly what we aim for.
The lady was very helpful and…
The lady was very helpful and informative and did ring back when she said she would
2 de marzo de 2026
Respuesta de Premier Talk
We’re so pleased to hear that you found our team member helpful and informative, and that she called back exactly when she said she would. Keeping our promises and providing clear, reliable support is really important to us.
Respuesta de Premier Talk
We’re so pleased to hear you found our team member very helpful and pleasant , that’s exactly the experience we want all our customers to have. Your kind words mean a lot, and we’ll be sure to share them with the team.
Respuesta de Premier Talk
We’re so pleased to hear that Mae was very helpful and polite ,that’s exactly the level of service we aim to provide. I’ll be sure to pass your lovely comments on to her, as it will really make her day.
Been a customer since 2023 & i noticed…
Been a customer since 2023 & i noticed my bill went up from £37 to £50 so I rung them to be told im out of contract which is fine as my husband ( who is the only earner in the house , im disabled) is being made redundant so I chose to look around & go on a social tariff to save us some money . Then we been given this massive bill of £365 , I have emailed asking why ? My husband has tried ringing but it just rings ( will keep trying ) but it states early termination when we were out of contract..we haven't got this sort of money on top of lossing job & we believe we were out of contract if I were told in December.
2 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for taking the time to leave a review. We’re sorry to hear about the concerns you’ve raised and appreciate you bringing this to our attention.
When contracts come to an end, services will continue on a rolling basis and prices may change in line with our terms and conditions, which are provided at the start of the agreement. Any charges applied to the account, including early termination fees where applicable, are calculated in accordance with these terms.
We understand that billing queries can be frustrating, especially during a difficult time, and we would like the opportunity to review this with you properly. If you have already emailed the team, a member of staff will respond as soon as possible, or you can continue trying to contact us by phone so we can look into the account and explain the charges in full.
We appreciate your feedback and hope to resolve this for you soon.
What I expected to be a long drawn out…
What I expected to be a long drawn out affair was sorted in about 5 minutes. Good service.
10 out of 10 for Ruby.
2 de marzo de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re so pleased to hear everything was resolved quickly and efficiently. Ruby will be delighted with your 10 out of 10 !
Excellent customer service!
Mae was excellent and provided a first class service. Highly recommended.
27 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you so much for your kind words! We’re delighted to hear that Mae provided a first-class service. She takes great pride in looking after our customers, and your recommendation truly means a lot to us.
Digital phone line concerns answered.
As the UK upgrade to digital phone line approaches I had a few concerns, mainly due to Premier Talk not being very clear in indicating what was going to happen. I also found out that my current router would not be of any use for a digital landline.
I spoke with Mae at Premier Talk and a new router was ordered. at the same time my new contract was set out.
Mae was very patient and courteous with me and hopefully everything will run smoothly when the time comes.
Got through very quickly on the phone which makes a change.
26 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We understand the switch to digital phone lines can raise questions, so we’re pleased Mae was able to clarify everything, arrange your new router, and set up your contract smoothly.
We’re also glad you got through to us quickly! If you need anything else before the changeover, we’re here to help.
Think hard about taking up a contact with this company
Elderly relative cold called during lockdown resulting in him changing companies to transparent telecom.
That company went into liquidation.No communication until new direct debit for premier talk requested.
1:Two payments for phone taken on same month one from old company ,one from new.
Advised old company should have communicated this but premier talk charge in advance.
2:money taken from bank for digital change over.
Letter received after money taken from bank.
3:informed modem would be sent for digital transfer/ now told need to buy modem £ 50 approx.
4: line rental paid yearly,this month charged for 3 months line rental as company now doing monthly charge ,3 months in advance.Again no information.
Cancellation is 90 days and £265 fee .
Have been informed by paying line rental you agree to new contract.all in t and c ,so read very carefully.
Ladies in customer service ok,reading from script.very reluctant to give actual dates or amounts of money.
Trying to contact them you need to write off a day.
They do a call back service but in my experience it’s at least 2 hours before they return your call.
24 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating billing changes and the provider transition must have been. We’d like the opportunity to review your account and clarify the charges. Please contact us directly with your details so we can look into this properly and work towards a resolution.
Friendly and Approachable
Both James and Mya were very helpful in promptly resolving my aunt's phone line issue. I found them both friendly and approachable.
27 de febrero de 2026
Respuesta de Premier Talk
We’re delighted to hear that James and Mya were able to resolve your aunt’s phone line issue promptly. It’s great to know you found them friendly and approachable we’ll be sure to pass on your comments to them!
Your agent Belle
Your agent Belle delt with my enquiry very well and being a complete technophobe was very patient and explained everything so that I understood everything
24 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re so pleased to hear that Belle handled your enquiry so well. She’ll be delighted to know her patience and clear explanations made everything easy to understand. We’re always here if you need any further help!
The young lady in Customer Service was…
The young lady in Customer Service was very nice, polite and helpful. I was very impressed. Thank you.
26 de febrero de 2026
Respuesta de Premier Talk
We’re delighted to hear you were impressed with the service you received. It’s lovely to know our team member was polite and helpful
At what point do you not understand MY MOTHER IS DEAD
Guess what? Another month goes by… another bill… AVOID THIS COWBOY COMPANY
I have a recording where I phoned up and spoke to a CS representative that I assumed at least had a couple of brain cells and cancelled my DEAD mothers contract. Now months have gone by and this (fill in with whatever expletive you’d like) show of a company is still sending bills through.
Repeated emails sent to say my mother is dead. All ignored, no reply. I refuse point blank to phone this cowboy company to be on hold and then maybe get to speak to someone that is an absolute oxygen sucker.
I’d like to complain to OFCOM but guess what this shady underhand company isn’t registered. I seriously don’t know how anyone that works there can live with their conscious. Your job is to mislead and take advantage of the elderly and vulnerable. Please just go get a job stacking shelves at Tesco’s - at least then you’ll have a proper rewarding job
I don’t want or need your condolences. You’re a farcical company, a complete joke, but not that funny because you prey on the elderly, so you are scum.
3 months and you can’t even remove and close an account.
As much as I like to think you’ll escalate this as a matter of urgency I don’t think you have the cognitive ability to do even the simplest of tasks, ie have the basic civility to reply to the numerous emails I’ve sent.
25 de febrero de 2026
Opinión espontánea
Respuesta de Premier Talk
We’re very sorry to read about your experience, and first and foremost, please accept our sincere condolences for your loss.
We completely understand how upsetting and frustrating it must be to continue receiving bills after informing us of your mother’s passing. This is not the level of service we aim to provide, and we genuinely apologise for the additional distress this situation has caused.
As mentioned in a previous review response, we are aware of and engaged with Ofcom in relation to our regulatory obligations. We take compliance seriously and operate within the appropriate guidelines.
With regard to your specific case, we can confirm that the account has now been escalated and expedited for removal from billing. Please allow a short period for the system updates to fully process. You will not be held liable for any charges accrued following notification of your mother’s passing.
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