Premium Home Source Opiniones 

Purchased product over 3 weeks ago, it said 3-5 days still have not received the product and communication has been difficult I’m getting emails to review product yet I still don’t have it 🤷🏻‍♂️ likely will need to dispute with credit card. Also note it’s strange you can only leave a review on there site which they screen prior to posting thus all the reviews are great but I’m not sure this is a true representation of the company. Maybe it is and my purchased just got dropped which can happen anywhere but wondering now that it’s not allowing me to post a review on google…

We placed an order for a Thor refrigerator, microwave and dishwasher on July 8th. The items arrived late and on two separate shipments. Upon arrival, the microwave was severely damaged. There were dents all over the front and bent metal on the back and the microwave door was completely misaligned. It was clearly dropped and mishandled at some point prior to its delivery. Next, we opened the refrigerator and it had a massive dent on the front right door, clearly visible. The refrigerator also had deep scratches on the front and both sides. We took photos and immediately called and emailed customer service about a return or replacement and have been given the run around for over a month now. Every time we follow up we get the same response “we will reach out to the manufacturer and get back to you with an update.” Extremely frustrating and a waste of time. We have not been able to move into our home for over a month due to these delays and we still do not have a clear update as of today. Highly advise against ordering from this company. We spent thousands of dollars and cannot even get a clear answer. At this point, we just want a full refund or replacement appliances that are not damaged and still have no clear response from Premium Home Source.

I bought my appliances online with Premium home source they were very helpful . As far as the delivery company that delivered the appliances a.m. transport the absolute worst I have ever encountered in my 60 years of living and will not even talk to you to help you resolve the issues. AM DELIVEIES OR AM transport horrible do not have them install your products because they won’t do the whole job and they’re super rude and messy also left white putty all over brand new appliances..
I bought a package of appliances named Brand Forno my double oven that’s electric has some issues it’s been a month, they haven’t found anyone to work on it in my area yet ( central California Valley) ..

Although the shipping estimate was incorrect, the support I was received from all my inquiries was top notch👍👍

I finally got my replacement handle for my Ford no Marco six gas burner stove. Now I’m trying to get Service so we’ll see how good that works out.

3 weeks later than quoted. Some parts are broken and dented.

communication excellent
great customer service
and all of the above

They were so friendly and helpful.
They helped us navigate our issues with the oven company and handled our complicated issue for us perfectly. They made would could have been very stressful easy and stress free.
We will order all our appliances through PHS in the future because we know we can trust them to take care of us.

I love Premium Home Source. They are truly a professional company. I was missing a small part on my order and Wendy got right on it. Not only did she get the missing part to me but she tracked it and made sure we received it. That’s a truly outstanding employee. Thank you for hiring great people.

I got what I wanted, when I needed it. It was fast with no compilations. It was delivered on time. The price was good. I would use them again,

We purchased a Zline refrigerator, which we absolutely loved the high quality and look, that went kaput after just three years of usage up at our lake house. We could not find anyone to repair or service our fridge.

Premium, along with Zline, gave us names of service providers to no avail. I was panicky as it is summer and we have guests coming each weekend.

We ended up having to purchase a new refrigerator. Premium, along with Zline, understood and offered a remedy that was both generous in spirit and kind.

Would definitely buy from Premium again, and Zline- they just need more service providers up in the North woods.

They had a great price for a Thor drawer refrigerator so I placed an order on June 10th. Today is June 22nd and it still hasn’t shipped. I contacted customer service twice and was told I had to wait a few days for an update. Nobody was able to give me an estimated shipping date or any concrete info. Terrible customer service!!!
June 25:
I was contacted by a person from customer care to apologize and to offer an explanation for the delay which was caused by the an issue with the shipping company. She immediately offered to expedite the shipment and to give me a $100 refund. The refrigerator arrived at my home in two days. She was great!!! I’m very happy with the fridge and it looks great in my bar.

Excellent customer service!!!

Ellie was a fabulous representative. He assisted me throughout the process and was very attentive in following up and reaching out. He made the shopping
Experience a pleasure

I really don't know what to say.I ordered a product I received my product.

My experience with this company has been top-notch. The excellence that I have encountered has been unprecedented from the appliances being amazing to the professionalism I have dealt with I would recommend this company to anybody five out of five stars..

We have been looking at z line appliances for a while now. We needed a ventless hood so we decided to call and Wendy was fabulous. She helped us with everything and we even added a beverage refrigerator to our order. She was polite, efficient, and fast with our order. Plus, gave us a great discount. We’re extremely happy with the customer service we received with Wendy.

Loved the Formo Fridge and dish washer but it arrived separately from range but good quality and service

I’m giving Premium Hime Source 4 stars. The communication between them and us was very good. The gas range we purchased was defective and it was up to us to find a repair technician. If Premium is selling certain brands (Forno) that are defective it should be up to them and the manufacturer to handle the problem not the customer. We opted for a refund but were left with discarding the range

I called Premium Home Source for assistance with an issue I was having with my ZLINE refrigerator door. I was greeted by Wendy, who was attentive and helped me work through the problem. She promptly arranged for a technician to come to my home to address the issue.

The technician is scheduled to arrive tomorrow, and I am hopeful everything will be resolved.

Thank you, Wendy, for handling my concern so patiently and professionally. Your excellent customer service is greatly appreciated.