Really impressed with Prima Leisure! They have a great range of caravan parts, even for older models like my Bailey Ranger. Mitch was super helpful and responded really quickly. They don’t norm... Ver más
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Consulta las opiniones de los clientes
Fantastic customer service, phoned first to make sure what i wanted was in stock and was told if i ordered that day it would be with me the next day, sure enough i ordered online on the 17th September... Ver más
La empresa ha respondido
The item I needed was in stock and dispatched the sameday. Their service allowed the repair tho be carried out without major delay problems. Great service, and polite attitude means a fabulous exper... Ver más
Prompt delivery, easy to fit, BUT, can anyone tell me why one drawer runner costs about £7 more than the other side. 2 identical drawer runners 🏃♂️ but 2 different prices, I mean you would not... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Información de contacto
Bristol, Reino Unido
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Excelente
8 mil opiniones
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Just a shame most items are on back…
Just a shame most items are on back order and you get stitched having to pay for each delivery
27 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Alli,
We appreciate your feedback regarding back-ordered items and delivery charges. We are working to improve our stock availability and delivery options.
Kindest regards
PRIMA Leisure Customer Service Team
Respuesta de PRIMA Leisure
Hi Brian,
Thank you for your wonderful feedback. We are so pleased to hear that you found what you needed and that our pricing was sensible.
Kindest regards
PRIMA Leisure Customer Service Team
Respuesta de PRIMA Leisure
Hi,
We're so glad you're happy with your hob lid retaining strap. We appreciate your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
very knowledgeable lady I spoke to and…
very knowledgeable lady I spoke to and when I ordered the part it came next day
3 de septiembre de 2026
Respuesta de PRIMA Leisure
Hi Michael,
Thank you for your feedback. We're so pleased to hear that you found our team knowledgeable and that your part arrived so quickly.
Kindest regards
PRIMA Leisure Customer Service Team
Respuesta de PRIMA Leisure
Hi John,
Thank you for your feedback. We're pleased to hear that you were happy with our efficient service.
Kindest regards
PRIMA Leisure Customer Service Team
LADY ON PHONE FINDING CORRECT PART
3 de septiembre de 2026
Respuesta de PRIMA Leisure
Hi Richard,
We're glad our team could assist you in finding the correct part. We appreciate your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Respuesta de PRIMA Leisure
Hi Mark,
We appreciate your feedback. We are so pleased to hear that you were happy with our quick service and that the product arrived exactly as you expected.
Kindest regards
PRIMA Leisure Customer Service Team
Respuesta de PRIMA Leisure
Hi Charles,
We're glad to hear your goods arrived well-packed and promptly. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Respuesta de PRIMA Leisure
Hi Alan,
We're so pleased to hear that your order was delivered on time and that you found our pricing to be good. Thank you for sharing your positive experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
Would not trust this company as been…
Would not trust this company as been waiting for a refund for the last 10 weeks or so , been fobbed of time after time and now they are not responding to my email I would not give them a 1 star but that the only option to give total joke of a company
24 de julio de 2026
Opinión espontánea
Respuesta de PRIMA Leisure
Hi,
We are truly sorry to hear about the delay in receiving your refund and the frustration this has caused. One of our team has been in contact with you and is actively looking into this matter.
Kindest regards
PRIMA Leisure Customer Service Team
Ordered parts very quick service
I ordered the parts for my caravan within a few days they arrived and were fitted very fast shipping and excellent service I recommend Prima Leisure 100%
3 de septiembre de 2026
Respuesta de PRIMA Leisure
Hi Steven,
We're so pleased to hear that your parts arrived quickly and that you experienced excellent service. We appreciate your 100% recommendation.
Kindest regards
PRIMA Leisure Customer Service Team
Respuesta de PRIMA Leisure
Hi Ennis,
Thank you for your feedback. We are happy you found our service first class.
Kindest regards
PRIMA Leisure Customer Service Team
Good delivery
2 de septiembre de 2026
Respuesta de PRIMA Leisure
Hi Stuart,
Thank you for your positive feedback. We're glad you had a good delivery experience.
Kindest regards
PRIMA Leisure Customer Service Team
Good service
3 de septiembre de 2026
Respuesta de PRIMA Leisure
Hi John,
We are pleased that you received good service. Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Easy to use site they had what I wanted
2 de septiembre de 2026
Respuesta de PRIMA Leisure
Hi John,
We're delighted to hear that you found our site easy to navigate and that you located exactly what you were looking for. Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Exactly what I needed
Exactly the parts I needed for an eight-year-old caravan, specifically referenced on the website, arrived promptly. Many thanks for keeping and cataloging such a comprehensive selection.
27 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Andrew,
We are so glad to hear that you found the exact parts you needed for your caravan and that they arrived promptly. It's wonderful to know our comprehensive selection was helpful.
Kindest regards
PRIMA Leisure Customer Service Team
Unicap 17 mm is actually 15 mm doesn’t…
Unicap 17 mm is actually 15 mm doesn’t fit , incorrectly measured by PRIMA but won’t admit it. Go elsewhere .
27 de agosto de 2026
Respuesta de PRIMA Leisure
Hi,
We are sorry the Unicap didn't fit as expected. We understand your frustration with the measurement discrepancy. Our team are currently waiting to hear back from the supplier regarding this.
Kindest regards
PRIMA Leisure Customer Service Team
Great speedy service
Easy web site, friendly staff when answering a query. Fast delivery.
2 de septiembre de 2026
Respuesta de PRIMA Leisure
Hi Lee,
We are so pleased to hear that you found our website easy to use, that our staff were friendly and helpful, and that your delivery was fast. We appreciate you sharing your positive experience.
Kindest regards
PRIMA Leisure Customer Service Team
I ordered the same item multiple times…
I ordered the same item multiple times by mistake. They sorted it all out and refunds were very quick, would recommend them to anyone
26 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Ian,
We're so glad we could assist you with your order and that the refund process was quick and easy. We appreciate your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Respuesta de PRIMA Leisure
Hi Ian,
We're so pleased to hear that your ordering experience was easy and that delivery was fast. It's great to know that the product is working well for you.
Kindest regards
PRIMA Leisure Customer Service Team
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