Really impressed with Prima Leisure! They have a great range of caravan parts, even for older models like my Bailey Ranger. Mitch was super helpful and responded really quickly. They don’t norm... Ver más
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Consulta las opiniones de los clientes
Fantastic customer service, phoned first to make sure what i wanted was in stock and was told if i ordered that day it would be with me the next day, sure enough i ordered online on the 17th September... Ver más
La empresa ha respondido
The item I needed was in stock and dispatched the sameday. Their service allowed the repair tho be carried out without major delay problems. Great service, and polite attitude means a fabulous exper... Ver más
Prompt delivery, easy to fit, BUT, can anyone tell me why one drawer runner costs about £7 more than the other side. 2 identical drawer runners 🏃♂️ but 2 different prices, I mean you would not... Ver más
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Información sobre la empresa
Escrito por la empresa
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Información de contacto
Bristol, Reino Unido
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Excelente
8 mil opiniones
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Respuesta de PRIMA Leisure
Hi Robert,
We're happy to hear our delivery time exceeded your expectations! Thank you for your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
I bought quite a few products from…
I bought quite a few products from prima very good company and delivery excellent will be buying from them more often
24 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Stephen,
Thank you for your review! We're so pleased to hear you've had such positive experiences with our products and excellent delivery. We truly appreciate your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
Respuesta de PRIMA Leisure
Hi Alan,
We appreciate your positive feedback! We are so pleased you were happy with our efficient and fast service.
Kindest regards
PRIMA Leisure Customer Service Team
Respuesta de PRIMA Leisure
Hi Geoffrey,
We're so glad to hear that your product arrived in good time! We truly appreciate you sharing your positive feedback with us.
Kindest regards
PRIMA Leisure Customer Service Team
Always good delivery and on time
17 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Pauline,
Thank you for letting us know of your recent experience! We appreciate your positive feedback and are so pleased you were happy with your delivery!
Kindest regards
PRIMA Leisure Customer Service Team
Excellent All Round Service From Prima Leisure
We ordered 2 key items for our new caravan from Prima Leisure, the website was easy to use, the ordering process efficient and simple and the items arrived on time in good condition. All in all an excellent experience 👍
10 de agosto de 2026
Respuesta de PRIMA Leisure
Hi,
We are so pleased to hear that you had an excellent experience with us! It's wonderful to know that our website, ordering process, and delivery met your expectations. Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Respuesta de PRIMA Leisure
Hi Adam,
We're so glad to hear everything ran smoothly for you! We truly appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Ordered a light unit on-line
Ordered a light unit on-line and received it two days later. Received safely packaged and as described.
19 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Ian,
We're so glad to hear that your light unit arrived quickly and in perfect condition. It's wonderful to know that our packaging and product description met your expectations. Thank you for your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Delivery!
For one small item had to wait for over two weeks to receive , should have gone with Amazon! Next day delivery
18 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Jeffrey,
We are sorry to hear about the extended wait for your item. We understand your frustration and are reviewing our processes to prevent future delays.
Kindest regards
PRIMA Leisure Customer Service Team
Bought an A frame cover which turned…
Bought an A frame cover which turned out to be wrong, the almost identical correct one is more than six times more expensive. How is this possible?????
14 de agosto de 2026
Respuesta de PRIMA Leisure
Hi,
We appreciate you sharing your feedback. We understand your frustration regarding the pricing difference and the incorrect item. We are always working to ensure our product descriptions are clear.
Kindest regards
PRIMA Leisure Customer Service Team
Items in stock and delivered quickly.
Items in stock and delivered quickly, juat a shame that Prima charge a premium for their items compared to other caravan spare part suppliers.
14 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Ian,
We appreciate you taking the time to share your feedback. We're glad to hear that your items were in stock and delivered quickly. We understand your concerns regarding our pricing compared to other suppliers, and we are always reviewing our competitive position to ensure we offer value.
Kindest regards
PRIMA Leisure Customer Service Team
Completely wrong size sent
Completely wrong size sent, mat doesn’t fit shower tray in any way at all. Contact prima leisure via email straight away adding of issue even attached photo. 1 week later no reply not even a receipt email. Dreadful Customer service
21 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Darren,
We sincerely regret the issue with the incorrect mat size and the lack of response to your email. We understand your frustration and disappointment with this. We are committed to improving our service.
Kindest regards
PRIMA Leisure Customer Service Team
Excellent prompt service
19 de agosto de 2026
Respuesta de PRIMA Leisure
Hi,
We are pleased to hear that your service was prompt. Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Fantastic carpy for my Bailey autograph…
Fantastic carpet for my Bailey autograph 796.
21 de agosto de 2026
Respuesta de PRIMA Leisure
Hi,
We're so glad to hear you're pleased with your order for your Bailey Autograph 796! Thank you for your wonderful feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Respuesta de PRIMA Leisure
Hi Charles,
We're so glad to hear your order arrived quickly! We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
The item I wanted was not in stock
The item I wanted was not in stock. The expected availability of stock was correct and I received the item in time to fit and travel. Very pleased.
13 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Michael,
We're so glad to hear that the item arrived in time for your travel plans, despite the initial stock delay. We appreciate your patience and positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Good service
20 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Richard,
Thank you so much for your feedback! We are delighted to hear that you received good service.
Kindest regards
PRIMA Leisure Customer Service Team
Product as requested
Product as requested , very helpful staff and speedy delivery ,
20 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Nigel,
Thank you for your wonderful feedback! We are so pleased to hear that the product met your expectations and that you experienced helpful staff and speedy delivery.
Kindest regards
PRIMA Leisure Customer Service Team
The order I wanted arrived very quickly…
The order I wanted arrived very quickly but I do have to say sometimes it can take far too long to arrive
20 de agosto de 2026
Respuesta de PRIMA Leisure
Hi,
We're happy to hear your recent order arrived quickly! We understand your concern about delivery times and appreciate you bringing it to our attention. We're always working to improve our service.
Kindest regards
PRIMA Leisure Customer Service Team
Great parts list at reasonable prices…
Great parts list at reasonable prices fast delivery
13 de agosto de 2026
Respuesta de PRIMA Leisure
Hi James,
We are delighted to hear you found our parts list great and our prices reasonable, along with fast delivery! Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
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