Really impressed with Prima Leisure! They have a great range of caravan parts, even for older models like my Bailey Ranger. Mitch was super helpful and responded really quickly. They don’t norm... Ver más
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Consulta las opiniones de los clientes
Fantastic customer service, phoned first to make sure what i wanted was in stock and was told if i ordered that day it would be with me the next day, sure enough i ordered online on the 17th September... Ver más
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The item I needed was in stock and dispatched the sameday. Their service allowed the repair tho be carried out without major delay problems. Great service, and polite attitude means a fabulous exper... Ver más
Prompt delivery, easy to fit, BUT, can anyone tell me why one drawer runner costs about £7 more than the other side. 2 identical drawer runners 🏃♂️ but 2 different prices, I mean you would not... Ver más
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Información sobre la empresa
Escrito por la empresa
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Información de contacto
Bristol, Reino Unido
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Excelente
8 mil opiniones
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It took a ridiculously long time to…
It took a ridiculously long time to fulfil the order. Weeks and weeks.
20 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Michael,
We sincerely apologise for the extended wait time for your order. We are actively working to improve our process.
Kindest regards
PRIMA Leisure Customer Service Team
Prompt delivery
The products I ordered were a great price and arrived really promptly.
13 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Mike,
Thank you for taking the time to review us. We're delighted to hear that you found our products to be a great price and that they arrived so promptly. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Replies to emails promptly and was…
Replies to emails promptly and was really helpful
12 de agosto de 2026
Respuesta de PRIMA Leisure
Hi,
We're so glad we could assist you promptly and effectively. Your positive feedback truly brightens our day!
Kindest regards
PRIMA Leisure Customer Service Team
Discontinued part on 5 year old van
Prompt reply to emails is good. However Bailey have discontinued the part. Van is 5 years old!
11 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Phil,
We appreciate your feedback regarding the discontinued part. We understand your frustration with this situation. We are always working to improve our product support.
Kindest regards
PRIMA Leisure Customer Service Team
Great products and service
Great products and service, postage very quick thank you
20 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Christopher,
We are so pleased to hear that you are happy with our products and service, and that the postage was very quick. Thank you for your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Product delivered not as ordered
Product delivered not as ordered, different model which required modification to fit caravan cabinet. No installation instructions included but two operating manuals. Looks good when fitted.
19 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Howard,
We're sorry to hear the product wasn't exactly what you ordered and required modifications. We're glad it looks good now.
Kindest regards
PRIMA Leisure Customer Service Team
Easy to order and delivered well before…
Easy to order and delivered well before due date by several weeks. However, courier was Evri and box very badly damaged but fortunately product inside was not. The only thing I question about my particular order is why mine cost £153 incl del but I later discovered I could have bought the same product for £25 less incl of delivery…
12 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Alistair,
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the condition of the packaging upon arrival and the discrepancy you noted regarding the product's price. We understand your disappointment and frustration when discovering a price difference after your purchase. We are always working to ensure our pricing is competitive and transparent. Your feedback is invaluable as we continuously strive to improve our services.
Kindest regards
PRIMA Leisure Customer Service Team
Very helpful staff
Very helpful staff, showed pictures of what I wanted, and they sent me the link to buy it.
Arrived promptly.
11 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Garry,
We're so glad to hear that our team was helpful and that you received your order promptly. Your positive feedback is much appreciated!
Kindest regards
PRIMA Leisure Customer Service Team
Able to speak to a customer sales…
Able to speak to a customer sales advisor easily to get the right part sent to me. Order arrived on time and installed easily.
19 de agosto de 2026
Respuesta de PRIMA Leisure
Hi,
We're so glad to hear you were able to easily connect with a team member to find the right part. It's wonderful that your order arrived promptly and was simple to install!
Kindest regards
PRIMA Leisure Customer Service Team
Very helpful staff and prompt delivery…
Very helpful staff and prompt delivery on time.
13 de agosto de 2026
Respuesta de PRIMA Leisure
Hi,
We appreciate your positive feedback! We're so pleased to hear that our staff were helpful and that your delivery arrived promptly.
Kindest regards
PRIMA Leisure Customer Service Team
Happy with service and product.
12 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Shain,
We appreciate your positive feedback regarding our service and product! We are so glad you were happy with your experience.
Kindest regards
PRIMA Leisure Customer Service Team
Respuesta de PRIMA Leisure
Hi Darren,
Thank you for taking the time to share your feedback. We are delighted to hear that you experienced very good and quick service.
Kindest regards
PRIMA Leisure Customer Service Team
Delivery was next day part was exact…
Delivery was next day part was exact fit reasonable price
11 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Gregory,
We appreciate you sharing your positive experience. We're delighted to hear that your delivery arrived so quickly, that the part was an exact fit, and that you found the price reasonable.
Kindest regards
PRIMA Leisure Customer Service Team
Fast and efficient.
17 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Jim,
We are pleased that you found our service to be fast and efficient. Thank you do much for your feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Once again brilliant service
Once again brilliant service, from finding the part to ordering it was very easy. 2 day delivery paid for and arrived on time. I will be ordering from you again. Thank you and keep up the good work.
19 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Gordon,
Thank you for your wonderful review! We are so pleased to hear that you found the process of finding and ordering your part easy and that your delivery arrived on time. We truly appreciate your kind words and look forward to serving you again.
Kindest regards
PRIMA Leisure Customer Service Team
I bought new cab plus door entrance…
I bought new cab plus door entrance mats for my new motorhome and they look fantastic .. plus prompt delivery and packaged up well so overall no complaints and it was nice to have goods delivered in good condition and packaging was intact so well done prima leisure.
11 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Douglas,
We are so pleased to hear that your new cab plus door entrance mats look fantastic in your motorhome! We're also glad that your order arrived promptly and in excellent condition.
Kindest regards
PRIMA Leisure Customer Service Team
Delivered very quickly
18 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Richard,
Thank you for your feedback. We are pleased to hear that your delivery came quickly.
Kindest regards
PRIMA Leisure Customer Service Team
Extremely expensive for a small part
Extremely expensive for a small part, and took 2 months to arrive.
18 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Paul,
We appreciate your feedback regarding the cost and delivery time. We are reviewing our pricing and shipping processes to prevent similar experiences.
Kindest regards
PRIMA Leisure Customer Service Team
Had what I required to complete some…
Had what I required to complete some small modifications prompt delivery
18 de agosto de 2026
Respuesta de PRIMA Leisure
Hi Paul,
We're so glad we had exactly what you needed for your modifications and that our delivery was prompt. Thank you for your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Good.........
10 de agosto de 2026
Respuesta de PRIMA Leisure
Hi,
Thank you for your positive feedback. We are glad that you had a good experience.
Kindest regards
PRIMA Leisure Customer Service Team
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