Ralphlauren Opiniones 

Please do not buy from RL online, they take your money and if you return something because it doesn't fit they don't reimburse you. After 2 weeks aI'm still waiting to be refunded for the expensive item I returned. What is hilarious is that the item I bought, which was the last one, is now available again online. They want to make double money for an item! You would expect more from an expensive company, but they are totally disgraceful.

Only buy in store. Their e-commerce shop is shocking and their customer service processes not up to standard. At some point I even wondered if I had been scammed as their phone lines didn’t work, their email said they only help US customers even though I emailed a general email address found on their uk website during uk business hours and their WhatsApp service is very amateur with poor communication. Also, all the correspondance received by them and UPS reference different terms adding to the confusion and the sentiment that this is not a legitimate business. Quite shocking.

I purchased this coat expecting high-quality craftsmanship and long-lasting durability, especially considering the higher price. Unfortunately, it did not meet those expectations. After only two winters of use during the cold months (December–February), the coat started falling apart in multiple areas — including several seams and even the inside pockets. This was very disappointing, especially for what I considered an investment piece for my wardrobe. I’ve owned coats from much cheaper brands and never experienced issues like this.
I sent detailed photos to customer service, but they were unable to assist since the purchase was made through the retailer Zalando. This lack of support was frustrating, given the brand’s reputation and the cost of the item.
Overall, the quality and durability fell far below what I expected, and I hope this review helps other customers make an informed decision.

Ralph Lauren designer outlet Swindon…
The best shopping experience ever, I took a top back with the security tag still attached, and I ended up tearing it while attempting to remove it. I assumed they would dismiss me coldly, but they expressed deep regret, provided me with a new top, and the staff apologized again as I left.

Sent my jumper to a locker, kept giving me wrong codes to open locker. Never got it, customer service promised a voucher, never received, phoned them promised a response. Guess what no response, this has been going on for weeks now, they just don't care.

I have bought Ralph Lauren classic fit shirts for more than 20 years the are comfortable well made and very long lasting.
Now it seems they have discontinued this fit.
All their marketing seems focussed on the young and thin!

I placed an order on 28 July, Ralph Lauren Order 7008833860.

From the start since i contacted customer service on Aug 2 till today, i was denied help from anyone to retrieve my parcel and have it sent to a secure location - one of their official stores.

All my requests have gone to deaf ears and now my parcel is missing which means it no longer exists and the probability of it being stolen seems very high.

I was denied an immediate refund of my money held and taken since 28 July because an "investigation" by the same perpetrators had to be conducted.

I am never shopping with them online again and if this is their service, i can skip their overpriced sweatshop country produced merchandise for its low quality every thing.

Absolutely appalling service

I order a pair of trainers, they never arrived as it seemed they were lost by the courier. I contact Ralph Lauren who refused to do anything/look into anything or provide me with a full refund. Every time I contacted them they said their systems were down so they couldn’t do anything.
This is the first time I have dealt with this brand directly, I definitely won’t be buying from them again. Really disappointed and a lot of money lost.
Terrible customer service!

Zeer slechte klantenservice, als je een maat xxl besteld blijkt er verschil te zitten in de maatvoering binnen xxl als bv slim fit en custom slim fit. Dit wordt voooraf niet duideljik zo gepresenteerd. Als je het shirt label er af gehaald hebt na te checken of je xxl hebt of niet en er dan achter komt dat de maat veel groter is dan de andere polos die je besteld hebt weigeren ze de polo daarna om te ruilen en ben je 125 euro kwijt.

Dit terw8l ik er nog wel zeven zou willen hebben.

When did they start charging £9.95 for standard shipping?!?! That’s absurd amount for standard 5-6 working day delivery. I ordered something from them last time at Christmas and it was free? Very disappointed.

The condition of the skirt I ordered resembled something from the bottom of a jumble sale pile but much worse was the terrible smell of stale/unclean perfume mixed in with it. Clearly it has been worn and not just once . With a 30 day return policy one could get a lot of days wear before returning it, never mind the small labels attached. Honestly I can’t get the smell out of my nose. I tried customer support but like so many other complainants it is a brick wall without even a response from the bots.
I dare not return for a refund as I don’t trust I would be reimbursed the nearly £200 I paid. Hopefully washing it very thoroughly will eventually make me forget this disgusting experience. I feel upset, robbed, incredulous and stupid.

Ralph Lauren Brompton Cross sanctuary for discrimination when you're black. As soon as I arrived a member of staff approached, trying to intimidate me, perhaps sending a clear message that I don't belong there due to the colour of my skin. One of the worst parts was when they sent a woman of Asian background to chase me down the stairs as if I am a thief. She spent all the time harassing me and asking discriminatory questions. In contrast, when a white lady arrived she was polite, attentive and human to her.
They even sent an armed security to track all my movements.
The saddest aspect of it is that they can convince their black staff to discriminate against blacks customers. Worst of the worst.

I was surprised to read so many negative reviews regarding Ralph Lauren. I sent an email about a damaged product and received a response right away. Within three days, I was fully refunded. Very quick response and excellent service. I received amazing treatment, and I’m definitely going to order more from you. Thanks a lot — I love your brand!

Ralph Lauren has become a textbook case of a brand trading entirely on former glory. The quality of their clothing has plummeted - stitching unravels, fabrics feel cheap, and the fit is all over the place. Yet, absurdly, their prices have inflated as if they’re still offering best-in-class garments.

Worse still is their customer service - a black hole of incompetence. Raise an issue and you’re met with robotic responses, endless delays, and absolutely no resolution. It’s as if their business model now includes ignoring their customers entirely once they’ve taken your money.

This isn’t premium. It’s a facade. A designer label slapped on poor product, sold at a markup that insults your intelligence. I won’t be buying from them again, and I’d advise anyone with even a shred of self-respect to steer well clear.

I really wish I had read the reviews before ordering. I paid for next day delivery but of course the package didn’t arrive, it was five days late, complete waste of £14.95 which is what they charge.
Speaking to customer service they just didn’t care giving me a litany of lies from the courier. When I tried to explain how ludicrous this all was (the excuses changed on a daily basis) the Customer service individual shouted at me and I had to tell him not to raise his voice with me. I’ve never been treated like this before by a customer service department.
Awful company, awful experience, never again.

I was delivered drinking glasses instead of the shoes I actually ordered, then to be told their warehouse confirms the package was correct and it will have had my shoes in it and they will not refund me my money I’m having to go through my bank to get my money back as Ralph Lauren is refusing to believe I recieved drinking glasses. Absolutely disgusting customer service NEVER AGAIN WILL I ORDER FROM THIS DELUDED COMPANY

Another shocking service from Ralph Lauren on line. They take your order, you pay extra to have the items delivered next working day and pay. You then get nothing delivered, you call up at 5.15 and they have gone home, even though it says open untill 5.30. Chat then explain your item is on back order.
This has happened several times in the past. Really not a great service.

Wish I had read reviews before ordering. Returned the most low quality cardboard like trainers. Tracking shows as delivered a week ago. Still no refund. They tell me it hasn’t arrived yet I send a picture of the tracking and then they change their story saying it has an arrived but now it will take 14 days to return to Italy?. I asked for tracking for the further tracking which they did not provide. So effectively I have no idea where my legal property is located and nor do they and of course no refunding me. Stay away. Next stop is trading standards.

Visited the Fenwick mens Ralph Lauren concession to buy a gift but was then put off by the old sales woman with long dark hair who stayed behind the till unprofessionally chewing her gum with such a miserable unwelcoming face of attitude that she did not alnowledge us at all, We decided to leave the concession after browsing, would expect better customer service than what she gave at a designer concession it seems to have gone downhill.
The sales staff on coach and marc jacobs assesories and Charlotte tilbury acknowledged us with smile and we're so welcoming and friendly and they even advised us of the 20% offers on so credit the them ladies.