Amazon.ca Opiniones 304

amazon says pkge is being delivered even though it doesn't register with the carrier. I want my money back and I will never-buy through amazon now-ever-terrible customer service. This company is in the rots-very upsetting

I would give Amazon Canada less than a one star if possible. I returned a pair of pants a month and a half ago and they have it on file they were returned and I have the paper from returning via Purolator but kept getting emails that I will be charged if the product is not returned. Amazon could see they were returned but for some reason hasn't gone through their processing center. They took the emails off but the I was charged for the pants I returned a week later. I called again and they refunded me and explained again they can see the return but it hasn't gone through the processing center a month and a half later. They said they may have lost them and apologized and refunded my card. A week later I was charged again for the same thing and for the 5th time having to wait on hold forever to get them to refund my card again for which they can't seem to fix. They keep saying it's automated and can see I returned the Pants in September (it's now November) but because they haven't finished the processing on their end I keep getting charged, even though they can see they went to their sorting center
This is brutal. Not sure if I will buy from them again.

this is such a scammy experience! I hadnt gone to look for something to watch for a long time......Why do I pay 11.00 a month to beable to watch NOTHING!!!!

Canada Post changed my home address postal code. Amazon online system will not allow updates to my home address. Contacted Amazon support by phone and explained the problem. The representative had no clue what I was talking about. I in fact I wasn't at all certain that the representative even knew what a postal code was. Very sad indeed. Guess I will have to cancel my account and start over from scratch. Any wonder that AWS recently crashed. If this is the state of one of the world's leading tech companies we are all in deep dodo.

Over the last few days when I try to sign in, I’m asked to provide a verification code. This “usually “ takes no less than 3 attempts. It’s so infuriating! I’m told it’s for the safety of my account. I do enter a password so let me decide if I require further security!! This morning I made a purchase of just over $100. That was a flag for them. I don’t get it!!

Absolute worst experience ever, hung up on multiple times and told I was a liar, that they would not honour an item that I bought on sale.

The amount of problems I have had with this company. The shipping department is a joke. They lie about delivery times. And you'd think pre ordering would guarentee you the product right??? NOPE!!! I mean the company is owned by a monster human being. But as a whole Amazon went from being a handy book resale platform to a giant blood sucking corporation that doesn't give two craps about you. Oh and same day delivery?! BWAHAHAHAHA You are lucky sometimes if you even get the package you ordered.

I like amazon I have been shopping there for years!

I've asked and been told several times Amazon wouldn't send me anything using BNI to deliver. I ordered 4 things and they shipped by BNI, this AM it said out for delivery, at noon it said delivered, tonight it says delivery delayed. If Amazon can't listen to this customer then you don't need my business.

there customer service has went to the toilet I called their 3 times and they do not understand that my order will not be delivered cause canada post is on strike they will not diliver my item. if this is amazon canada new customer service time i move on to a better company. The customer serviced sucked today they did not even give a shit

They have the MOST INCREDIBLE return policies. Also I remembered one time someone stole my package in my mail room, and amazon ordered a new package for me to be delivered.

They have one of the best customer service for a global conglomerate. Absolutely wonderful staff in store and online. Whenever I experience tech issues, i just call them on the phone and always able to get to a staff right away. I am simply amazed how well run their customer service center is for such a large global company.

Before the covid pandemic the driver use to ring the bell and give you the package in your hand now Amazon does not need to give any respect to the customers anymore perhaps because Amazon is too big and customers have no meaning at all, even I include the request just to ring the doorbell, the request have no meaning.

Amazon delivery has gone in the toilet. Delivery is always late or you never even receive your order plus prices have gone through the roof. Seriously considering dumping Amazon..

We never get one day delivery, as advertised and we frequently get emails indicating that our item could not be delivered due to a possible error in our delivery address. It's extremely frustrating and we will likely stop ordering from Amazon as we do not need the frustration of poor delivery service. We expect it's because we live in a rural area. Amazon should just use Canada Post for all rural deliveries.

What is Amazon trying to hide?
I did 6 reviews for them. Gave out 5 stars for 5 products I used and 1 star for a BOOK that was MISSING the first 46 pages! People should know the TRUTH.
This is what Amazon said:

"We couldn't post your review because it doesn't meet our Community guidelines.

Please edit and resubmit your review. Before you do, make sure it meets all of our guidelines.

Your review
Angels & Demons - Movie Tie-In

FIRST 46 PAGES ARE MISSING!
It starts on page 47! Where are the 1st 46 pages???
Edit review"

So, what does this mean?
1. Cant post the Truth?
2. Cant post 1star?
3. What if I gave it a 5star and the Truth? Would that work?

TO BE Cont'd...

I’ve been an Amazon Prime member for 5 years, and for the most part, deliveries have been on time and followed my instructions perfectly. When there was ever a delay, a lost package, or an issue with a return, it was usually resolved fairly quickly and in my favor.
That said, my experiences with Customer Service have been… frustrating. On several occasions, the agents seemed to struggle with understanding simple language, whether due to language barriers or training issues. Even more confusing, they often promise to leave a note on my account, yet each time I call, the next agent acts like there’s nothing on file—repeatedly.
Please invest in better training for your staff. Maybe even a comprehension test before hiring—just a thought.

Customer service is shamelessly terrible
Delivery is the worse service all over the word
Don’t waste your time in amazon

This company outsources its customer service jobs to remote people in India. This should not be allowed as these jobs should be in Canada. The level of customer service is abysmal.

Amazon was great product was NOT!

Terrible ! A l’heure actuelle où toutes les connexions sont au top, ayant un compte Amazon en France, impossible de passer commande sur leur site canadien, mon compte est systématiquement bloqué pour activité suspecte 😂 il faut donc que je commande depuis la France pour me faire livrer au Canada … Bravo Amazon !!!!!! Ça promet pour l’avenir, si cette société prend encore plus d’essor, au moins doute nous seront condamné à rester enfermés chez nous en attendant des prétendues … vérifications ? Tout cela fait peu