Amazon.ca Opiniones 304

End of a Customer Relationship

At any other time I would without hesitation issue a 5 star review for Amazon.

In my 19+ years of buying from this company and having become a ‘Prime’ member at launch of this service, I have always found them to be outstanding in product offering, value, efficiency and particularly customer service. They are simply an excellent company to buy from and deal with.

On the few occasions that I have needed to contact Amazon’s customer service, the staff has always been very well trained, efficient and very friendly and helpful.

That was until I encountered Sebastian R, Kindle Supervisor on 22nd July 2024.

Specifically, I had been following the author, David Gilman and noticed his new book; Betrayal was for sale on Amazon. The price for the Kindle version in Canada was and still is C$5.17 and was available instantly.

However, when I tried to purchase the Kindle version the screen links to a totally different book by a different author.

On June 15th I contacted Amazon Kindle Customer service and corresponded with Allan J who confirmed this issue and said that he would personally investigate and I would hear back shortly. It was the usual very helpful Customer Service contact.

A Ticket was issued: V1418823232

By July 5th I had not had any update, the book still appeared for sale and so I wrote to Kindle Customer service. I received a prompt reply from A. Roy, who apologized for the long delay and assured me that the issue would be resolved in 3 – 5 days. And that Allan J. had taken personal responsibility for this issue.

It was a very nice and encouraging email.

On the 22nd July, by chance I noticed that the book was still being offered for sale but I had not received a reply from Amazon. So I called Kindle Customer service and spoke with a staff member. She advised me that the Ticket had been closed and that I must have been using the wrong search engine when trying to buy this book. A tad strange as I was using Chrome. This reply was a little annoying as I had not received a reply as promised, the books was appearing as still being for sale and Amazon had confirmed that their was an issue with the ‘link’ to the Kindle purchase.

I asked to speak with a supervisor and so encountered Sebastian R. From the outset I was slightly difficult to hear and understand this supervisor. He spoke very quietly and quickly. After 5 or so minutes he advised that the book was not for sale on Amazon Kindle and that the link was an error. Fine by why still show it as being for sale and why did no one from Amazon contact me as promised I enquired.
The supervisor started to become agitated and advised me to “contact the author’ – why I could not understand? There then followed a non stop stream of angry shouting from the supervisor when I expressed surprise at his advice.
Something that I had not encountered before from Amazon. Perhaps the unfortunate gentleman was unwell?
I terminated the call (a first for me) and replied to Sebastian R’s review email with a note regarding his bizarre outburst. I noted that his email provided a link to Amazons Legal department if I wanted to use it? This was absurd and something that I had not encountered before with any retailer, let alone Amazon.

So, on 22nd July I canceled my long standing Prime Membership and will not be using Amazon services again.

I will add as a final note. The customer service person with whom I spoke when cancelling my membership was the normal, helpful, polite and professional person that I had always encountered at Amazon.

PS. The Kindle book Betrayal, by David Gilman, is still showing as being for sale on Amazon as of 23rd July and the link still does not work!

We contacted the seller and canceled our order when we saw the high custom charges. The item still arrived by ups. We denied acceptance due to the damage of the packaging and the high tariff charges. Now ups is asking us to pay $37.53 for an item we cancelled.
Buyer Beware. Before ordering anything from Amazon, make sure there are no customs fees!

How many people have to post on various sites for Amazon to PLS STOP USING INTELCOM FOR DELIVERIES IN ONTARIO. Specifically collingwood / thornbury. They are the absolute worst. I have yet to receive one delivery to my door. They are always delivered to the wrong address. Their head office dosent care at all . This is getting to the point that I may have to stop using Amazon when I’m in cottage country.

Je suis membre Prime et j'ai toujours été satisfait de mes commandes et du service après vente. J'ai dû commandé au moins 200 produits et plus depuis maintenant 10 ans chez Amazon.ca. Lorsque que je retourne un produit, je suis remboursé dans les deux jours ouvrables.

The Amazon (Canada) has really disappointed me recently! I opened an account to order an item and it was supposed to be delivered on May 23rd!
However, it was never delivered! When I contacted them, the account was closed and, unfortunately I did not remember the order ID! This is really ridiculous! One should keep having the order records in the system for at least the next 5 years, based on order IDs! Now, I had to pay for this undelivered item through Affirm Canada! The main irony is that the original location to be sent from the US Amazon (Seattle location)! The Amazon should really apologize and issue a proper refund to compensate for this missing item! I hope to hear back within a week!

J’ai acheté un parfum qui ne sentait pas bon.
Après nombreux appels Amazon ma dit de ne pas le retourner mais le jeter et qu’ils allaient me rembourser.
Après cela on m’a dit que je n’étais pas éligible c’est pas normal.
Je suis très déçu de Amazon

Now my review will be a little different and now let's go
first reebelo and my experience :(
i bought a watch sent me the watch i refused the package went back to the warehouse, and it started i had to call and get someone nice to help me get t back to them and still waiting for my refund 0 stars

next is mobile kink fake apple screens returned it and the refund took almost 2 weeks i had to tell them i did bring it back 0 stars

next bestbuy.ca bought ps tv didnt work send back got my refund 5 stars awesome customer service way to go
best buy.ca bought an apple watch 9 45mm next day found its cheaper they gave me back with tax 5 stars

now Amazon my first return now i bought Apple Watch 5 cell GPS 44 and i got it fake band and i noticed the bottom right screen was lifting i asked for a refund they send me a RMA send it back and everything went without a hitch 5 stars

so what am i saying is all the companies I've dealt with and most of them will lye right to your face and when u bring up the problems with stuff and u ask for a refund and u wait wait wait and again Amazon thank u very much for refunded me and doing it with no problems u guys rock 5 stars and 100 stars more

Trying to return a cell phone booster that doesn't work, amazon refuses to use the carrier that delivered the product and refuses to provide a QR code for Canada Post return and Puralator drop off is over a hour away from me. When asking why the customer rep starts yelling and hangs up phone, 2 reps same response, absolutely unacceptable behavior, we must all stop using Amazon before they gain too much control. This company is doing no good for our future. Please follow suit and start buying local. Thanks

Five stars for Amazon Canada. They’ve always had wonderful customer service as far as I’m concerned. But this time it was me that kind of stuffed it up. We were sending back a return and there was also an extra $70 item in that box that should not have been in there. I called Amazon to tell them what the problem was and they were unable to replace it but they did refund me and I can go purchase it. The only way they knew that I did. This was my say so, and I appreciate the fact that they trusted me and believed me. A-to-Z satisfaction Is alive and well. A+ Amazon.

I purchased a active era air mattress a couple years back, as my best friends son was playing pro hockey and we like to travel to watch him play but couldn’t always afford our own room so we brought the air mattress, used it twice and this year as we were away on a road trip we were filling it up and half way heard a pop in the electric inflate.
Not being able to fill it all the way was only good for my wife to sleep on and I had to sleep on a rock hard floor.
When we returned home I took it apart to find the plastic wheel motor had exploded, not very durable or reliable in my opinion.
Next time I’ll buy a better quality type air mattress that I can rely on.
For the money it’s cheap but I guess you get what you pay for.

I am giving Amazon three stars, although, one year ago, I would have given them 5 star.
Lets see what has changed.
People complain about Amazon's poor service. Well, it can be challenging to return orders from certain companies. But in general Amazon is still capable to do a proper money return. Customer service is often hard to understand, because I think they are using call centers of shore. In all the years I am a Amazon Customer, I only had a few problems, where I couldn't get the original seller returned my money and where I had to call Amazon directly to either return my funds or get me a replacement.
It's still the best shopping online company.

However, one major change that is really getting under my skin is the delivery.
That part is getting so bad and the company that does the delivery has such poor inexperienced driver that it it is getting into a high stress level waiting
for delivered items.
95% of the drivers are hardly speaking, don't read instructions and are always so much in the hurry that I wonder if they work in a factory on an assembly line.
I have signs up on my property to drive slow. Some drivers obey the speed, but in general, they are always too much in the hurry. I think those people are overworked and have a long day. Sitting behind the wheels for 10+ hours daily, delivering many parcels to the right address, must be a hard. Every times I get a delivery, even from one day to another, I see a different person.
Amazon, are you losing money that you have to use companies where it appears their drivers are treated like slaves?
Yes, they drive GPS and in one year I only had once a parcel didn't arrive at out property. However, I have to say that in all the years before, we never had that happen that a parcel ended up at a different address. I miss the courtesy from the old delivery people.

Amazon, I am withholding the 2 stars to make you realize that I am not very happy about the new service company.

Too bad there no zero Stars for Amazon Canada because that would be my ranking for it because they support the scammers not the people they make money on. It’s a shame. I been with Amazon from the day they opened.
Order ID: 702-6557184-8566642. This is the reason for this review. I purchased a mud flaps for my 2010 Mitsubishi Outlander and the Amazon verified that they will fit my car. After receiving them I noticed right away that they incredibly small, probably won’t fit a mini car. All 4 mud flaps were the same. Front mud flaps in my car should have a different designs than the back ones. So I know that they will not fit my car. I requested a refund from the seller and been granted a return label. But the return label came unpaid and without tracking ID. It also was asking to provide a “ Mary Contact needed before send otherwise reject” So I went to Canada Post to send the package back to the seller. The Canada Post clerk can’t explain what a Mary contact is. They advise to contact Amazon before sending it because she said the parcel will be probably rejected. l contacted Amazon about this issue and asked them to explain what is a Mary Contact? They failed to answer that question also but asked me to send a package anyway, and send the copy of the receipt to them. Here the transcript of our conversation:

Sakthi has joined and will be ready to chat in just a minute.
Once you return it, please send the image of the return shipping receipt to "*******@amazon.ca" from your registered email.

One more question. By return you mean when I ship the product back not if the seller will accept the package? Because clearly that label is asking for something that even the shipping company can’t answer the question about Mary contact. And what about the amount what I paid for the item?
No worry. Once you return the items, the refund will be added to your account within 7 business days.
If the refund not issued, please contact back us. We'll file A to Z claim to issue full refund.
Guess what? The claim been denied from A to Z because I am not eligible.
But look at this. Eligibility Conditions from their website:
The item you received is damaged, defective, or not as described, AND you have requested a return more than 48 hours ago.
You wanted to return an item but the seller didn't provide one of the following: • A prepaid return label (with a valid tracking ID).
So, according to their website I am totally eligible for the warranty plus I sent them a receipt that I sent the package back but they refused to pay me back the shipping cost. I did what your employee instructed me to do. So they know that that seller is a scammer and they chose to support him not me, they refuse to look into this. They just blindly denied that.
Conclusion for this.
I have an Amazon Mastercard which I will close together with my Amazon account because if they can’t protect their costumers I can’t and won’t buy from Amazon anymore either.

Worst delivery & worst "customer service"! I've worked in the business in the past & this is NOT how you do business or treat customer service! No easily accessible way for people to talk with a real person without a phone call (hearing impaired). No such thing as hassle-free with them and charging you for having to return an item that they delayed then when it hasn't even shipped yet say you can't cancel but get charged for returning it later (if it even shows up). It shows on their site product is available in a few days and continues to say that not notifying anyone of backorders. Number one rule of sales under promise and overdeliver well these guys do the exact opposite.

Delivery instructions ignored since 2 years and 20 calls. Today driver left 3 packages in the snow. While snow storm is going on and packages are covered, incl ceiling lights. The porch is one more step. Customer service incompetent and unable, Amazon is unable but sells prime and gets paid.
Amazon is elite. Reasonable exchange of goods and delivery for money seems to be too much to ask. Service, follows direction for delivery is hurting the pride of the drivers?
Jeff Bezos, back to the drawing board. Get it right.

Purchased this item for my dog from Amazon Canada Seller: zebying
First, seller deliver the wrong size,
Second, my dog cannot walk with it cause it’s very stiff and very useless
Then I requested for refund, seller try to give discount so I don’t have to return
I didn’t want to keep it and requested again due refund. After few request for refund, according to seller was going to process but until this day no refund. Requested since Feb 13/24
Amazon is not dealing with it which is so unacceptable!!
No contact person to call Amazon Canada
Customer service!!

I wanted to cancel an "add-on" to Amazon Prime Video. The add-on is called "Britbox"
(i.e. a curated set of extra movies and series added to the basic Amazon Prime.)
It was super easy to add Britbox but incredibly difficult to cancel.
Britbox cost $10.49 per month.
I had tried to cancel several times previously and today I decided that I was tired of wasting my money and I was going to figure it out. There are instructions on how to cancel:
"go into Amazon Account and press settings channels icon" etc
These lengthy instructions were impossible to follow. The buttons did not exist either on my cell phone or on my laptop. Finally I phoned the Amazon help line: 1-888-280-4331 and discussed the matter with an agent who insisted that my husband had to authorise the cancelation.
NB: My husband is not on my account!!! I have been with Amazon for decades. I pay the bills.
Also he is out of range at the moment.
I kept asking the agent to escalate. After about half an hour of quibbling, and her telling me that she absolutely could not escalate, she finally escalated me to a really nice woman who cancelled Britbox.
In my opinion it is fraudulent that signing up to Prime add-ons is super easy while cancellation is nearly impossible.
I was ready to change my credit card number just to be able to cancel.
Do NOT add any bundle to Amazon Prime Video!!!!!

If I could place a zero on my review, I would. The greeter robot is infinitely annoying. When I finally got through (for some obscure reason my phone number wasn't in the system and I ever got the code by email), the customer service representative I spoke with was rude, inattentive, and had to gul to say to me that what I was telling him was impossible. I must admit however that this is the first time that I get such bad customer service. Although I agree that at times, in the past, Amazon only charged for a product once it's been delivered. But this time, this wasn't the case. The CSD rep. insisted I call my bank because they were the ones who placed a hold on my account. I finally hung up on him I was so frustrated. So I called my bank and sure enough they did not place a hold. The charge was from Amazon. And I want my money back. Long and the short of it, is that dealing with Amazon's customer service has become a pain in the you know where. We pay more money and get less service. And I'm sick of it. So I will deal as little as possible with Amazon from now on. I will find a way to acquire the products I need from another supplier (I can think of 2 in Canada) and close my Amazon account.

Honestly, Amazon has great customer service. I stand by Amazon and their wonderful customer service and I will keep buying from Amazon and keep on supporting its services.

Quaker Oats family pack is cheaper than buying at Food Basics but Amazon Prime is definitely not so good 😑