Amazon.ca Opiniones 304

Taking away the archived order is so negative.

Customer service is piece of shit ..they dont know anything how to help ...Amateur people working there

I subscribed to Amazon Prime to expedite a 6-item order that was "not yet shipped" for over 24 hours — including a unique Amazon Warehouse projector. As soon as I subscribed and tried to cancel the order to reorder with faster shipping, Amazon automatically canceled only the projector (now unavailable), and marked the rest as shipped — locking all options.

The remaining items are now arriving Friday, the same day I was trying to avoid. Despite subscribing while the order was still "not shipped," there was no way to change delivery or contact the carrier after. I wasted 2 hours with customer service; every reasonable solution was denied. No order reinstatement, no expedited replacement, no compensation — and I was even blamed for Amazon’s own system behavior.

Now I’m left with a \$30 loss, a useless Prime subscription, and no help. Totally unacceptable.

For the last couple months I wait weeks for things to be shipped. I would advise for people to look elsewhere if you actually want your products in a timely manner

Place an order did not honestly believe that the order would come out the same day as it was placed, but that’s what was stated on the order. So I trusted them. It was for a gift later that night.
The order never showed up when I called Amazon they told me that it would be delivered tonight by 8 o’clock
Of course it wasn’t
It’s not the first time my orders have been late sometimes by a couple of days so what am I paying prime for?????

Placed order 4 months ago and haven't received it yet. No contact whatsoever but they took money out of my account. They got that correct!
Cannot find a phone # to enquire about this.
Am very disappointed with this order and poor delivery service.

Amazon customer service agents are rude and obnoxious , and it’s not about what we want as customers. Buyers beware of scams and third-party seller, never order from them. If your item comes damage prepare to have a bad experience with the seller, and paying extra for return shipping out of your own pocket or other fees. What a nightmare that was. Amazon delivery mishandled my packages by throwing them at my door, packages were delivered to wrong unit number of my building. Packages were placed at unsafe location such as at the lobby of my building. Amazon was the best years ago, then they became the worst to deal with. Especially over the phone.

Ordered business-critical items with guaranteed delivery by June 13. They were marked out for delivery, then suddenly changed to delayed until June 19—no explanation, no warning.

Contacted customer support:
First rep told me I had to wait until they showed up to get a refund
Second one said I could keep the items… but still no refund until they arrive
“Leadership” (Luis F.) refused any refund or compensation at all
So Amazon misses their own delivery deadline, admits fault, tells me I can keep the items—but won’t give me my money back until they eventually show up a week late?
This is manipulative policy design. They break their promise, hold your money hostage, and expect you to just accept it.
Filed a complaint with Executive Support and I suggest others do the same.
Amazon’s customer-first days are long gone

I would rate them as zero if I could. Their customer service is trained to be passive aggressive and very uncooperative. They're even using fake names now! For example I had one person claiming to be named Ravi Shankar! Amazon Delivery tried to deliver a package at 6:00am and claim I asked for rush delivery (which I most certainly did not). I was then informed that rush deliveries can be delivered anytime between 4:00am and 10:00pm... WHAT?! Are they insane? When I told them I never authorized a rush delivery, I was told that it's up to the customer to verify delivery is accurate. So now we have to correct their incompetence? Amazon makes everything dificult. From requiring to sign-in tto track a package to making customer service nearly impossible to reach and when finally reached you're faced with speaking to a soulless robot that may transfer you to a soulless automaton of a person that lies to you and aggravates the situation. Once you've finally had enough and ask for a supervisor, they lie again saying the supervisor can't do anything more than they can. Once a supervisor is put online after arguing with the customer service flunky for 5 minutes, he or she talks down to you and blames you for their inability to do their jobs properly. I've had it with those lunatics!!!

With respect to your review guidelines, I have already been honest, helpful and constructive with Amazon directly, and in return received only evasiveness and obfuscation (delivered with a dollop of disdain).

Despite having my full and correct address on a parcel, Amazon delivery chose to leave it in a mail room rather than at my door. Despite being a senior with mobility issues, they point-blank refused my polite request to return and place the package at my door. This, they explained, was against their "policy".

Bending backwards, I patiently suggested they could perhaps return the next day instead, or at some other time of their choosing, possibly with a different driver. This, they declared, was impossible. When I gently inquired as to why it was impossible, they stated with Kafka-esque logic that it was against policy.

In the end they adamantly refused to explain why it was against their policy, or why it was impossible, or why it was beyond the means of one of the world's largest and wealthiest companies to simply send a driver round at their convenience to correct an error.

All this despite my being a regular and long-term customer. So, expect no assistance if you're so unfortunate as to be old, disabled or for any reason immobile. They quite simply don't care.

Driver's don't read instructions.
I have in 2 locations delivery instructions.
Never use mail box. It's not at my address.
2. Put all items in delivery box on front deck, marked Delivery Box.
I guess they can't read.
This happens far to offend.
I have complained to both, ASL and Amazon.
I give up.

The choice of items on Amazon is second to none.

The customer service is pretty good, if you can reach them. It's hard to reach a human agent, the company really doesn't want their customers to speak to a human being, I find it really hard to get past their chat bot. Sometimes the chatbot can solve my problem, but most of the time the problem requires a human agent to help out. I understand there may be cost considerations, but it's frustrating when it takes so long to navigate past all the automated questions.

Recently I've experienced some delivery drivers going through neighbourhoods with loud music on. I wish they'd stop that, not everyone shares your taste in music.

Let me first clarify that I am a Canadian of Indian origin, so there is no way this feedback should be seen as racist or biased. I am only sharing my honest observation. I’m very disappointed with the behavior of some delivery/courier persons employed by Amazon/their allied partners. A significant % of delivery workforce in London Ontario appears to be Indians who are not adequately trained in customer service, professional behavior, or basic site etiquette. During their visit, some were loud while playing music and driving trucks and vans through residential driveways, many walked over lawns without regard for property boundaries. When approached, some individuals responded in an aggressive and shouting manner. This reflects poorly on the Amazon management, who should ensure all team members are trained in respectful communication, safety, and professionalism, especially when delivering in residential areas. I hope they take this feedback seriously and improve their hiring and training practices. This is annoying when someone comes to your door and does act like this.
I learned about Federal law that Employers are not allowed to hire more than 10% of their total workforce through the TFW Program, then how could almost 100% of these courier people employed in London by Amazon are from India? Is Canadian Federal Agency watching this? Also there are stricter rules for companies to prove why they can’t hire Canadian workers first. Is Amazon complying to this?

Amazon delivered package to wrong address. The photo shown is not our residence. No customer service just give you the runaround on the website. No real person to talk to. Have been shopping regularly on Amazon for a few years. This is not the way to treat your customers.

You pay for Amazon prime and you are supposed to get your packages within 1- 2 delivery days but this never happens. I live in New Brunswick Canada and Amazon uses BNI to deliver packages in my area. You are almost always guaranteed the package will arrive late or not at all on the day specified. ff you complain to Amazon customer service you are given the run around and told to wait. You end up waiting for hours and nothing arrives. Amazon service sucks and so does their delivery company BNI

Amazon now gives you the BS that they are having technical difficulties to not transfer you to a customer service agent

Its been like this for weeks so clearly it's BS
Clearly they want you to use email to contact CS
They are losers Boycott them

This person came to Redlands Blvd mobile homes a lot. Always turned up music loud. License plate number 69312S3. Stopped the car at 11 AM on 4/20/25 Sunday. Stop bothering the whole neighborhood! Impolite driver!

Même aliexpress.com est meilleur qu’amazon. Livraison, service client, serieux ... c’est catastrophique, j’annule mes abonnements et je deinstalle l’appli, plus jamais de commande chez eux!

Their drivers cannot follow instructions. 9 times out of 10 their drivers do not follow instructions, 4 times in the last ten that meant the package went missing and Amazon doesn't care. They've even had to issue a few refunds but they do not care enough to fix the problem.

i place an order this morning the price was really good, then in the afternoon they cancelled my order, the seller Channel Electronics says they dont have no more in stock, Bullshit, buy locally forget amazon.ca