Amazon.ca Opiniones 304

Poor customer service and poor delivery service. Packages left in the lobby against company policy or delivered at the wrong unit or wrong building. Packages are also thrown can get damage. Customer service does not seem to take customer complaints seriously and sometimes the agents speak poor English cannot understand a word they say!

Terrible bad and really cheap product ($19.99 CAD only), its TSEye app doesn't work with any of my Android phones and tablets (that work fine with different brands of security cameras including my home security system).

It came with poor instructions and during setup (after the WIFI connection), the TSEye app generated a QR code for the camera to scan but it failed every time saying something’s wrong with my WIFI password! I tried it with my Android phones and most recent tablet, and nothing worked.

I submitted my review on Amazon.ca with 1 star (the lowest that I can select). It was accepted and posted at first, then the seller complained to Amazon and they took it off.

The product in question is:

VORGUT Outdoor WiFi Security Camera, 3MP Wireless Camera for Home Security, Smart Detection, Motion Detection, Night Vision, IP66 Waterproof

Ordered on December 10, 2024
Order# 701-2179880-9668226

Negative reviews suppression at Amazon! So beware about all those 5* reviews.

Amazonm keeps wanting me to subscribe, although I am already subscribed. When I am trying to contact Amazon.ca to solve this issue, I discover there is no contact number or e-mail. Plainly, Amazon does not give a ship about its customers as long as g as I pay my subscription. Customer service this is not.

Jeff Bezos claims interest in you as customer. He better stop partying. Never order a/c units as installer fear liability and correctly so! The seller on Amazon cheats. Very clever their system. Customer service is not available (no one to call, to work through with). Jeff claims his email chain, it is AI - automated. Not a person to solve with. DOES NOT WORK. Lost 1200$. Something Jeff parties with on his boat. There is no means with Amazon to solve things.

I used to order small engine parts on Amazon and get them IN THE MORNING when they were supposed to come...delivered by POSTMEDIA. Now they use DRAGONFLY. Parcels are delivered at the end of the day and when you need it most it is consistently LATE by someone that doesn't know enough to speak. I now drive 40 miles to the city for parts....UNACCEPTABLE

Buying from Amazon is like playing roulette. Will I get the parcel? Will it arrive undamaged? Will it match the description? Will Amazon stand behind its warranty? Increasingly, the answers are NO.

Amazon allows 3rd parties to post items on their platform. They offer an A to Z warranty, that is suppose to guarantee people get their items, and the items match the description. It’s become very difficult to talk to a human when trying to contact customer service, and Amazon no longer stands behind their A to z warranty. DO NOT buy from 3rd party sellers on Amazon, unless you are prepared to lose your money. Amazon is full of 3rd party listings, trying to scam customers. Amazon won’t remove the fraudulent listings, and they won’t return your money, if you’ve been duped.

Amazon delivery is also terrible. When I first purchased my Prime membership, they guaranteed 48 hour free delivery, on products sold by Amazon. I no longer get products, sold by Amazon, quickly. Parcels are put (or thrown) on my step, and they take a picture - but the doorbell is NEVER rung, and parcels are no longer hidden from public view, behind the porch railing. My front porch also has a parcel locker, but they don’t use it. I work from home, so I’m usually home when parcels arrive, but because they don’t ring the doorbell, I don’t know my parcel is there. I’ve had numerous porch pirates take my parcels, while I’ve been home. My instructions say “Ring The Doorbell” and “Place Parcel in Locker beside The Door”. Apparently the drivers don’t care. It’s quicker to put parcel on step, take picture and leave. Amazon’s policy to take pictures, ensures parcels are visible to everyone, and are MUCH more likely to be stolen. With the pictures, Amazon isn’t standing behind stolen packages.

Hi. I have been buying on Amazon for a long long time. Had a couple issues, but the customer service was awesome and it was resolved.
I will continue use of this site, because I find tons of things I either want or need. From clothing, to house items ,to car parts, tools etc!!
Thanks Amazon.ca.
Brent.

Amazon makes it soo difficult to get some answers that you get frustrated and give up, designed that way I would guess ..They are using a 4th rate delivery company that is worse the canada post, I know that is hard to believe ..Until they offer more secure and better shipping options im done, I can't continue to spend hundreds of dollars wondering if my packages will get here in usable conditions or not at all..

The original delivery date was December 4th from a November 24th order we got a bit of snow like 3 in all of a sudden my new delivery date is the 15th of December there's no way to contact anybody at Amazon to find out what's going on also another order November 24th has a December 13th shipping date like what the hell just because I'm not a Prime member I'm thinking

I’ve had the worst experience with Amazon, and I’m done buying from them. It’s been over **30 days**, and I still haven’t received a refund for a laptop I purchased that was listed as *new* but was clearly *used*. The laptop had visible signs of wear, and after going through **seven different replacements**, every single one was refurbished. One had the **blue screen of death**, and another had a non-functional Wi-Fi adapter. Absolutely unacceptable for items sold as *new*.

To make matters worse, I was told Amazon didn’t receive the returned item, and then they claimed I sent back a different laptop entirely, which is blatantly false. I provided proof and even filed a report with the **Better Business Bureau**, but no action was taken to help me as a consumer. Instead, it feels like they’re protecting the business at all costs, leaving customers to deal with the mess.

Amazon’s customer service has completely gone downhill. They’re unhelpful, dismissive, and seem to care more about making excuses than resolving issues. If you’re thinking of buying expensive electronics from Amazon—don’t. Save yourself the headaches.

This experience has been exhausting and has shown me how little Amazon values its customers. I’ll be taking my business elsewhere.

The following is a message I sent to Eric Gales, Head of Amazon.ca and he has not acknowledged receipt of my account of troubles to investigate. Message was also sent to Amazon Help Line with no reply also.

The outcome I am expecting: A refund cheque in the mail.
(Since Amazon.ca states they cannot apply a refund online to my current active account)

Good morning Eric.

I recently was notified a package of 24/Ensure Clear mini cartons would be late then undeliverable. I was initially assured as expected, a refund.
While I was waiting for a refund I noticed I had an unused since 2012 Amazon.com account and thought that was a sitting duck for criminals.

So on Amazon Chat Live, I requested it be closed down but to make sure that my Amazon.ca account remains active
(because I see both US and Canadian accounts use the same email address as a User Name, just different passwords to access and that I was currently waiting for a delivery from Amazon.ca)
I was assured that if if non delivery occurred my refund was safely in the works.

What did the Amazon chat representative do? Yup unbeknownst on that chat/email... closed both accounts.

Next day: Apologies ensued; I was told to restart a new Amazon.ca account with the same email address just use a completely new password. I did this with success.

And I have the same BMO Debit/Credit Card as before on file.
The phone conversation temperature escalated as the Amazon.ca rep stated I cannot get a refund now. The amount is just over one hundred dollars CAD

I know you will agree that simply, non delivery of paid goods means a refund in full. If Amazon.ca cannot use my debit credit card a cheque must be issued and mailed to me.

Any and all assistance is greatly appreciated.

Also you know no one now can determine if the case of product is still on it's way to me; just really late. This might be an easy solution... receive delivery of the goods?

Re: 24/case Ensure Clear in Mini Cartons

Order # 702-1683587-5829851 from VirVentures B089VT8CSF about Aug 30, 2024

Best regards

V. Reinberg (Long time Amazon customer)

The account email is; n1txxxxxxxxre (at) gmail.com

I’ve had an incredibly frustrating experience with Amazon. I ordered a Tissot PRX Watch (Order #701-7617479-3746617) on October 31, 2024, which was marked as delivered. However, I never received it. I followed Amazon's instructions to file a police report and provided them with all the required documentation, including the report number. Despite this, Amazon has refused to refund or replace the item.

I’ve been emailing and calling their customer service and account specialists for over a month, but I keep being told the same thing with no resolution. This experience has been incredibly disappointing, and I feel let down by Amazon's customer service

I had an account with Amazon for more than 2 years. There was a time that I didn’t use it for about 4–5 months, after which I order an item and my account got locked instantly.Amazon locked my account and they keep asking me to name the items I ordered in the last three months in order to have access to it. I got all my login information, including my email and phone number, but to them that wasn’t enough. Now, I don’t know if the last item order has been cancelled or not, they keep telling me to call them Incase I see the money debited from my account. I see no point in doing that because they are still going to ask me about the items I ordered in the last three months even though I didn’t order anything. It’s really a horrible experience. I wish there was a 0 star rating, I won’t even hesitate to give them that.

Look. I imagine working conditions are brutal. But I have to say, I have never ONCE received the wrong item. Never once. I order 3-4 things per week for years and years. It's so impressive. When I order elsewhere there are frequent mistakes or the courier cant figure out basic things like a buzzer. Amazon knows when they're doing.

I have had an ongoing issue with Amazon ruing my brand new iPhone. I bought camera lenses protectors that ruined the camera. I was transferred everywhere. I sent them my iPhone receipt, proof of damage… you name it. The even sent me to external claims. No resolution whatsoever. No follow-up was made. It was the same generic replies.
They are still selling the faulty item. They just want people to give up because of the ridiculous runaround. Also pay attention to the items you receive, they are very often second hand. I would’ve at least appreciated a minimum of a 300$ gift card for ruining a 1500$ iPhone… loyal customer for years. Given them at least over 50000$…They can care less.

On top of everything else Amazon Canada now practices censorship.

They still knowingly sell fake flash drives, hard drives, GPU's. They have chosen to refund the few to know how to catch it than stop the illegal sale on their site because they make so much money ripping people off. Now when you tell people that they take that down saying you have violated their guidelines, although it contained no profanity or vulgarity. Tell the truth, get taken down, with lingering threat should you ever do it again.

I like Amazon. I make a lot of purchases but the the only thing that really frustrates me is how long it takes to get my delivery. It seems to take forever and a lot of the drivers have a language problem. One time my delivery was sent to the wrong address. Hopefully this will improve in the future.

Check the your order returns update on your account especially when you receive your refund but no return received or completed update, means still showing return request and return label that means you will gets email reminder ask to sent back the item, even you try call customer service but they still charge you for the item again. Big problem with the return centre recently.

Used to enjoy 2 day and sometimes overnight delivery with a Prime membership
No longer the case, last months order all given delivery dates from 2 weeks to 6 weeks out!!!
And now many have delivery fees.
Used to be great to order from but lots of other places with same delivery waits to order from now.

Revue: ''A MA ZONE'' de confort en pour une fois en FRANÇAIS que Monseigneur Besos n'aura pas la chance d'apprécier (1* y'a pas de 0****) Bref: Je possède une voiture électrique avec reconnaissance vocale qui entend mais ne comprend pas la majorité du temps J'ai donc acheté d'À MA ZONE ''ECHO AUTO'' 2ième gen. / ALEXA en essai 30 jours 35.56$ SURPRISE en essayant de configurer ce bidule je dois m'éregistrer, dans la minute suivante la banque m'avise quelle à bloquer la transaction suspecte de (55.27$ / SpinHank bravo merci Voici maintenant ma revue sur ''À MA ZONE'' ou BESOS wichever come first J'ÉTAIS un client J'ai contacté le service client... à maites reprises (4) J'attend leur appel zéro nada rien Alors monsieur Jeff Je retourne cette merveille !!?? Pour ceux qui lirons cette revue MON CONSEIL ESSAYEZ ''TEMU'' C'est AMAZONE sans les problèmes Retours, Remboursements / 90 jours Alors monsieur Besos qu'en pensez-vous (À méditer) By the way you already have cell. # Call me if you need some advice