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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic p... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Tracking didn't work (bounced between Parcelforce & Royal Mail). No advance notification. Delivery was dumped on the front doorstep while we were away. Left out overnight in paper/cardboard packaging... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have found that Real Foods stocks a number of organic foods that I cannot find elsewhere because some outlets keep on changing what they stock. When I order my purchases are sent to me very quic... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... Ver más

Información sobre la empresa

  1. Servicio de fitness y nutrición
  2. también en la categoría
  3. Farmacia
  4. Servicio de pedidos de comida online
  5. Supermercado

Información proporcionada por diversas fuentes externas

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,4

Todas las opiniones

(4834)

82 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great quality products

Website was nice and easy to use. Order was delivered on time. Selection of products is great. Quality of products is fantastic. Highly recommend.

3 de octubre de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you for this review, we really do appreciate it!

Valorada con 5 estrellas sobre 5

Pumpkin flatbreads

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They arrived promptly and were well packaged, so no damages despite being a bit fragile.

26 de septiembre de 2025
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Respuesta de Real Foods

Thank you for taking the time to leave a review, it is greatly appreciated!

Valorada con 1 estrellas sobre 5

extremely poor service

ordered p.m tuesday. told order picked & shortly dispatched, this was wednesday 08:35,
then got a parcel-force link did not work, Thur 15:17 new email link still not working,
15:42 get a parcel-force email this being a parcel-force 24 hour express delivery.
email.Friday, 3 October 2025*
Delivery is estimated between:
10:35am and 1:35pm*
checked today friday updates says 08.08 Coventry hub nowhere near me.
called real foods 9 times each one after the other each being 6 minutes in total before cut off.
every call said i was number 1 in line.
this means that no one else called during that time, or i was never number 1. all calls said email before cutting me off.
, WHY i want to speak to someone. to find my delivery.
either get people to answer their phone or don't let it get through, unless a phone line is free with a real person.
not in tomorrow pm so unlikely to get my order.
stop using companies that don't deliver in the 24hr,
left message on their site asking for a call back today ,guess what they never bothered and parcelforce link no longer active.
their items might be good but service non-existant
now saturday no update , no call back, no email back, so NO delivery, unable to get update via parcelforce.

3 de octubre de 2025
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Respuesta de Real Foods

We do apologise for the issues you had with contacting us regarding your delivery issues. We do send all orders on a 24 hour courier service, but sometimes issues beyond our control can occur. We do always strive to sort these issues as soon as we can.

Valorada con 5 estrellas sobre 5

Really great service fast delivery and…

Really great service fast delivery and great value from this Edinburgh whole food shop. Real foods manages to be very competitive with large online retailers and is cheaper for many Items. Couldn’t recommend more highly.

28 de septiembre de 2025
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Respuesta de Real Foods

Thank you so much for taking the time to leave a review, we really appreciate this. We are glad to hear you are happy with the service and products we supply.

Valorada con 5 estrellas sobre 5

Great company and swift delivery

Great company and swift delivery. There was an issue with my delivery that was not the fault of RealFoods. i emailed them and they replied very quickly and the matter was efficiently resolved. I would definitely endorse this company and expect to order from them again. Re the product; Deluxe muesli - very good quality.

10 de septiembre de 2025
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Respuesta de Real Foods

Thank you very much for taking the time to leave such wonderful feedback, we really appreciate this. We are glad to hear you are happy with the service we provided.

Valorada con 5 estrellas sobre 5

Real Food and a really first class service.

We have been ordering from Real Food for some time and the company have never let us down. Deliveries arrive fresh, in good condition and to the schedule stated.

12 de septiembre de 2025
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Respuesta de Real Foods

Thank you for taking the time to leave this review, we love to hear from our regular customers. We are very pleased you are happy with the service we provide.

Valorada con 5 estrellas sobre 5

Order number: 459980

Order number:459980
I appreciate the Vegetarian, Organic and Fair trade
produce
Also many produce I cannot purchase else where
My orders are deliver remarkable quickly

10 de septiembre de 2025
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Respuesta de Real Foods

We really appreciate you taking the time to leave this review for us, thank you very much.

Valorada con 5 estrellas sobre 5

Beautiful lemons!

Beautiful lemons!
I ordered lots of lemons from Real Foods for the first time.
The quality was superb and I will definitely use Real Foods again.

7 de agosto de 2025
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Respuesta de Real Foods

Thank you for taking the time to leave a review, we really appreciate this. We are very happy to hear that you are pleased with our Lemons.

Valorada con 1 estrellas sobre 5

Order cancelled

I placed an order, only to be emailed the next day saying it was cancelled because the product is ‘end of season’ and no longer being sold. If that’s the case, why does the website still allow the order to go through? Even more frustrating — I tested the site again and it’s still taking orders for the same item they told me they can’t supply. Completely avoidable, misleading, and a waste of my time.

12 de agosto de 2025
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Respuesta de Real Foods

We do apologise for this item not being available, we were expecting a delivery, but due to it coming to the end of its season our supplier was unable to fulfil our order. We believe that we contacted you when your order was placed, as soon as we were aware that no supply was available. Unfortunately, our website only updates overnight, so this is why it was still showing as available to purchase, later that same day.

Valorada con 5 estrellas sobre 5

Very good customer service

Purchased a small gift which was at a reasonable price compared to other stores. It arrived quicker than expected, however the box was unfortunately damaged. Great customer service from Toni, very quick to reply, apologetic, and sent out a replacement (in perfect condition) within days. Very good service.

7 de agosto de 2025
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Respuesta de Real Foods

Thank you for taking the time to leave this review, we really do appreciate it. We are very pleased to hear you are happy with the service we provide.

Valorada con 1 estrellas sobre 5

Good company, poor product.

The company is probably fine but the product was terrible. Not fresh wheatgerm but nasty dried up stabilised wheatgerm that I would never have bought if it had been described properly. I would send it back but I had to open it to find out what it was like as the packaging was opaque.

20 de junio de 2025
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Respuesta de Real Foods

We would really appreciate it if you could contact us via our customer service email (Webshop@realfoods.co.uk) so we can investigate this further. We would be happy to arrange a refund for you.

Valorada con 5 estrellas sobre 5

Very satisfied

Large selection of products, responsive and helpful customer service, great offers and free delivery. Cheaper than Amazon.

17 de junio de 2025
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Respuesta de Real Foods

We really appreciate you taking the time to leave this review for us, thank you!

Valorada con 5 estrellas sobre 5

Minimal packaging

Minimal packaging, no unnecessary colourful plastic, and good quality food.

17 de junio de 2025
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Respuesta de Real Foods

Thank you for this review, we really appreciate it!

Valorada con 5 estrellas sobre 5

Organic rye grains for mushroom cultivation

I use the organic rye grains to produce grain spawn for mushroom cultivation. They are very good and, hydrate easily and quickly.

10 de junio de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you for taking the time to leave a review, we are very happy to hear that you are pleased with our products!

Valorada con 5 estrellas sobre 5

Good choice of food.

Good choice of food.
Well packaged with sustainable packaging.
Good communication.

5 de junio de 2025
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Respuesta de Real Foods

Thank you for taking the time to leave a review, it is greatly appreciated!

Valorada con 5 estrellas sobre 5

Excellent Great products and a good…

Excellent Great products and a good price. Rapid delivery and good packaging. I will be a regular customer from here on and will recommend to friends.

6 de junio de 2025
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Respuesta de Real Foods

Thank you very much for taking the time to leave this review, we are very pleased you are happy with the service we provide.

Valorada con 5 estrellas sobre 5

They never disappoint

I have been ordering from RealFoods for years and i have always had a good experience: great selection of products at reasonable prices and speedy delivery. This time was no exception

30 de mayo de 2025
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Respuesta de Real Foods

Thank you very much for taking the time to leave this review, we are very pleased you are happy with the service we provide.

Valorada con 5 estrellas sobre 5

I have been using Real Foods for a while. 100%

I have been using Real Foods for a while as they have items I can't get elsewhere. Also very easy website to use. They always pack and deliver very quickly unless out of stock. If that happens they give you sensible options. I always say wait until all in stock. Never long.

31 de mayo de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you very much for taking the time to leave this review, we are very pleased you are happy with the service we provide.

Valorada con 5 estrellas sobre 5

Impressed with ease of ordering and fast delivery

This is my first order from Real Foods. I enjoyed some oatcakes while on holiday in Scotland and wanted to buy some more when i got home.
Real foods stocked them and it was easy to order and delivery was much faster than I expected.

22 de mayo de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you very much for taking the time to leave this review, we are very pleased you are happy with the service we provide.

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