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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My daughter bought me a jar of Arran Hot Beetroot Chutney when she was in Arran and I LOVE it. I couldn't find it anywhere locally so ordered 6 jars from Real Foods. Despached quickly, very well packe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic p... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Tracking didn't work (bounced between Parcelforce & Royal Mail). No advance notification. Delivery was dumped on the front doorstep while we were away. Left out overnight in paper/cardboard packaging... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have found that Real Foods stocks a number of organic foods that I cannot find elsewhere because some outlets keep on changing what they stock. When I order my purchases are sent to me very quic... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de fitness y nutrición
  2. también en la categoría
  3. Farmacia
  4. Servicio de pedidos de comida online
  5. Supermercado

Información proporcionada por diversas fuentes externas

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,4

Todas las opiniones

(4835)

82 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Impressed with ease of ordering and fast delivery

This is my first order from Real Foods. I enjoyed some oatcakes while on holiday in Scotland and wanted to buy some more when i got home.
Real foods stocked them and it was easy to order and delivery was much faster than I expected.

22 de mayo de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you very much for taking the time to leave this review, we are very pleased you are happy with the service we provide.

Valorada con 5 estrellas sobre 5

Great products

Great products, inexpensive and delivered really quickly

14 de mayo de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you for this review, we do appreciate this.

Valorada con 5 estrellas sobre 5

Quality food…

I'm trying to lose some weight so it's important to me that I enjoy the food I eat. I tried Real Foods for buying items that are not readily available in supermarkets and I've been impressed with the excellent quality and service.

7 de mayo de 2025
Opinión espontánea
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Respuesta de Real Foods

We really appreciate you taking the time to leave this feedback for us. Thank you very much.

Valorada con 5 estrellas sobre 5

Very quick delivery

Very quick delivery , from one end of the country to the other. :) Good quality foodstuff, all natural, or organic . Have ordered many times from this company, never any problems .

30 de abril de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you for taking the time to leave such wonderful feedback, it is greatly appreciated.

Valorada con 5 estrellas sobre 5

I have been shopping online with Real Foods

I have been shopping online with Real Foods for many years, they have never disappointed either in product or delivery, very reasonable and outstanding service.

23 de abril de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you for taking the time to leave such excellent feedback, it is greatly appreciated.

Valorada con 1 estrellas sobre 5

Not one friendly staff member

Not one friendly staff member , ask a question and get looked up and down like a criminal . Bad attitudes and Lazy . Food standards bad too , bought Clove Garlic that looked beautiful and fresh , got home to discover it was damp and mushy inside , free range eggs are horrible , shells were damp like wet cardboard , prices are of the chart expensive . Not just on one occasion .

10 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best service, best organic food, fast

Really happy with the excellent service from Real Foods. Fantastic quality of veg, fruit and all other produce received and the quick, hassle free delivery service.
The free delivery over £50 and the speed of delivery means I can use Real Foods for most of my weekly shop and am so grateful that it's possible to get such lovely fresh veg and fruit from Real Foods when I live so far away.
The flavour, freshness and quality of the veg and fruit is so much better than that which I bought elsewhere until now. So much so that it's added greatly to my pleasure in cooking and eating.

8 de abril de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you very much for taking the time to leave such wonderful feedback, we are very pleased you are happy with our service.

Valorada con 1 estrellas sobre 5

Order taken but told items are out of stock.

I placed an order on the 3rd of April and received an email the next day to say your order has been processed, but we are awaiting the items. How can the order be processed when the items are out of stock?

Firstly, you shouldn't have let the order be placed if the item was out of stock; secondly, you should not be taking money for items that are out of stock; this is bang out of order. The email said they hold orders for seven days to await stock – you expect me to wait seven days? I don't think so!

I replied back immediately after receiving their email asking for the order to be cancelled and my card refunded. I have since ordered the organic cashew nuts elsewhere.

Two emails have been sent, and I am still awaiting a reply.

Having previously shopped with Real Foods, after this I most certainly will not shop with them again. It is off-putting placing an order for items that could possibly be out of stock. Buyer beware!

3 de abril de 2025
Opinión espontánea
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Respuesta de Real Foods

We are sorry we were unable to supply the goods you ordered. Generally we pack or own brand goods to order but unfortunately we have been hit with staff absences which has resulted in some delays in getting goods packed. Our customer service team does not work at the weekend and responded to your emails on Monday morning when they returned to work. Your order was then cancelled. No refund was necessary as no payments are taken until an order is ready to dispatch.

Valorada con 5 estrellas sobre 5

Given notifications about delivery

Given notifications about delivery. Replaced damaged item fairly quickly. Reasonable prices for items purchased.

24 de marzo de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you for taking the time to leave this review, we really do appreciate this.

Valorada con 5 estrellas sobre 5

Will continue to order

We've made several orders for home and work and haven't had an issue. Everything as described and the order is packaged very well, which is refreshing to see these days. I see lots of people complaining about prices, and I have seen some prices go up considerably however when I've checked elsewhere they have done the same. For speciality items this is just the way it is. The candied almonds are spot on btw :) and around 50% cheaper than M&S.

27 de marzo de 2025
Opinión espontánea
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Respuesta de Real Foods

We do appreciate you taking the time to leave this feedback for us. We are always happy to hearing from our long standing customers, thank you!

Valorada con 1 estrellas sobre 5

First time using this company

First time using this company. I made an order 6th march via website showing items in stock. On 13th March I was emailed and refunded saying item was not in stock. I would have expected to have been told a lot sooner if the season was over and stock not available so I could have gone somewhere else and not waiting for it.

13 de marzo de 2025
Opinión espontánea
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Respuesta de Real Foods

We are sorry it took us so long to let you know that the items were not available – we waited until we had received a new fresh food delivery, but do see that this was inconvenient for you. Please accept our apologies.

Valorada con 5 estrellas sobre 5

I was able to buy what I wanted from…

I was able to buy what I wanted from Real Foods that hadn't been available elsewhere. Good service and will buy from them again.

11 de marzo de 2025
Opinión espontánea
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Respuesta de Real Foods

We really appreciate you taking the time to leave this review for us, thank you.

Valorada con 5 estrellas sobre 5

Excellent All Round

Excellent products, excellent service as always. Been a customer for a number of years. Highly recommended

27 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Real Service at RealFoods

Good range of quality produce at very competitive prices. Website orders are processed fast with updates provided. Well packaged and quick delivery. All in all an outstanding shop and service, would highly recommend

15 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

It is always a please to shop at…

It is always a please to shop at Realfoods online; it is fast and professional. Thanks

18 de febrero de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you for the amazing feedback, it is greatly appreciated and we cant wait to have yourself back.

Valorada con 3 estrellas sobre 5

Disappointed with use by date

Disappointed with use by date, ordered a case of alpro growing up milk for my granddaughter during her visits here and all 8 cartons had a 3 week date which we will never use. The ones I bought in supermarkets have a use by date of Sept to Oct 2025 (around 6mths)

5 de febrero de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you for taking the time to leave a review with us. If you contact us via our email, we will happily arrange a refund for any unused cartons that are out of date for yourself. We do ensure that we do our best to make sure all items are within the Best Before Date window as stated in our policy, however these have managed to slip through and for that we do apologise.

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