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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My daughter bought me a jar of Arran Hot Beetroot Chutney when she was in Arran and I LOVE it. I couldn't find it anywhere locally so ordered 6 jars from Real Foods. Despached quickly, very well packe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic p... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Tracking didn't work (bounced between Parcelforce & Royal Mail). No advance notification. Delivery was dumped on the front doorstep while we were away. Left out overnight in paper/cardboard packaging... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have found that Real Foods stocks a number of organic foods that I cannot find elsewhere because some outlets keep on changing what they stock. When I order my purchases are sent to me very quic... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de fitness y nutrición
  2. también en la categoría
  3. Farmacia
  4. Servicio de pedidos de comida online
  5. Supermercado

Información proporcionada por diversas fuentes externas

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,4

Todas las opiniones

(4835)

83 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

They don't have stock and no reply to…

They don't have stock and no reply to mail

26 de enero de 2025
Opinión espontánea
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Respuesta de Real Foods

We do apologise for the item not being in stock at the time of order. We did send update regarding this order on the 27th January, 29th January and the 3rd February, we do have occasions where our email go into customers spam folders, this may be the case here.

Valorada con 5 estrellas sobre 5

Great ethical minded business

Great ethical minded selection, quick delivery, so reliable. Please don't be tempted to start selling more products grown in China. It is becoming more and more difficult to find reliably ethically produced health food. You are currently the only store able to deliver nationwide bulk order French grown soya milk, so thank you so much for staying the line in this challenging trade climate.

24 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The product arrived soon than expected

The product arrived soon than expected. The use-by date was next year. I wish there were some cooking instructions with my beans.

21 de enero de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you for taking the time to leave this review, we really appreciate it. Please see the link this has advice on how to cook these, https://www.realfoods.co.uk/article/the-real-foods-guide-to-pulses.

Valorada con 5 estrellas sobre 5

Excellent!

Easy to order. Good price. Prompt delivery, excellent packaging. Excellent product!

19 de enero de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you for taking the time to leave this review for us, we really appreciate this.

Valorada con 1 estrellas sobre 5

Mouldy oranges, delayed delivery

I ordered oranges on the 26th December, which the website said were in stock, with a 3-6 working day delivery. I finally received them on the 10th January. I called twice only to be waiting for over 45 minutes with no one responding. I sent an email and was told the delay was due to Christmas holidays. 4 of the oranges are mouldy and cannot be used. Very very frustrating not being able to contact anyone, when you have a problem.

10 de enero de 2025
Opinión espontánea
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Respuesta de Real Foods

We do apologise for this experience with us, this is not the standard of service we strive to provide. In regards to the oranges being mouldy, please email us the details and we will be happy to issue a refund on these for you. Unfortunately the ones showing in stock were sold through our physical shop before we could allocate these to your order and due to how the Scottish public holidays fell, we did not receive a new delivery of Seville oranges until our next delivery containing fresh fruit and vegetables on the 8th January.

Valorada con 5 estrellas sobre 5

Always use Real Foods!

Efficient service, great products and really good communication/customer service. thanks

11 de enero de 2025
Opinión espontánea
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Respuesta de Real Foods

Thank you for taking the time to leave this review for us. We are glad to hear you are happy with the products and service we provide.

Valorada con 5 estrellas sobre 5

Many thanks for the beautiful fresh…

Many thanks for the beautiful fresh citrus fruits and vegetables. All organic and packed with care and received very quickly. Thank you again. Best wishes to you all.

10 de enero de 2025
Opinión espontánea
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Respuesta de Real Foods

We are really glad to hear you are happy with the products we supply. We really appreciate you taking the time to leave this review for us.

Valorada con 1 estrellas sobre 5

I made one payment

I made one payment - my account showed 2 as pending - 1 of which was on paypal repeat. Contacted real foods and their explanation was - this is how it is. I had to identify the second pending payment - contact them to highlight it and then they had to cancel it. I asked whether this would happen again - question ignored. Real Foods this is not good enough - this is how you lose customers.

2 de enero de 2025
Opinión espontánea
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Respuesta de Real Foods

We do apologise for this misunderstanding. We did confirm with yourself that only one payment was taken and how our payment system works. Since we take payment at the time of dispatch and not at the point of order, when you place your order PayPal takes an authorisation for the order amount. Once the order is ready for dispatch then payment is taken and the authorisation is cancelled. In certain situations there is a short delay on PayPal between the authorisation being cancelled and it actually disappearing from accounts.

Valorada con 2 estrellas sobre 5

I placed my first order 448031 for…

I placed my first order 448031 for tumeric yesterday, now I am being told it is out of stock. It should have told me this was the case before I placed my order so I could have ordered somewhere else. Very underhand and dishonest.

Have now had an email saying the order has been processed. This morning the website said it was out of stock. Confusing and conflicting information.

8 de enero de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

I liked what I received which was two…

I liked what I received which was two squashes and a bulb of garlic but I don’t think the cost of it was worth it when you also include p&p.
The two pumpkins were small ones, a Hungarian blue and Crown Prince and the garlic was the size of the larger type you get in the supermarkets.

Unless it was for something I couldn’t get at a supermarket I don’t think I would get this again

In response, what I ordered I liked and if I needed something specifically special I wouldn’t hesitate to buy as the produce was good quality

18 de diciembre de 2024
Opinión espontánea
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Respuesta de Real Foods

As a small independent business we cannot match the buying power of the supermarkets, however, we do believe that the quality of all our fresh produce is generally second to none. All of our fresh produce is sourced from organic suppliers as we are Soil Association Certified. This ensures that all of our goods are 100% organic, however size and weight can vary due to this factor. Post and Packaging is charged up until £49, then orders over £49 receive free delivery.

Valorada con 1 estrellas sobre 5

The service is too slow for me

The service is too slow for me. I ordered on the 28th November and it will be here on 7th December. This item is coming by courier, I would expect that via Royal Mail. I buy everything online and courier service is 3-5 days. I appreciate this is a small company but I buy many items from small companies and sole traders.
I would not normally engage like this, everyone is trying to make a living. I always try to be fair and honest. However. I actually contacted this organisation to ask where the order was as it was taking so long. I had paid for courier service. I was informed Yodel was very busy and behind with deliveries. When the item arrived I opened the package, pulled out the packet of beans and they flew all over the kitchen. There was a huge hole in the eco packaging. They were all over the table and floor. I took pictures of the mess and the huge rip in the packaging. I complained and was given a refund. I would never have added to the original three star review I gave. However, the reply has made me look like I have lied about the length of time of delivery. So here is the full experience I had and have changed the three star to one.

28 de noviembre de 2024
Opinión espontánea
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Respuesta de Real Foods

We are sorry you felt the service is too slow, but, since your order contained fruit & vegetables, as explained on our web site, it was held until we received our fresh delivery of produce to ensure the goods arrived with you in the best possible condition. Your order was placed on Thursday 28th November after the fruit & veg dispatch cut off for that week, and so was held until the following Wednesday when our next fresh delivery arrived. You received on Thursday 5th December, as it was dispatched on Wednesday 4th December. We dispatch all of our orders on a 24-hour delivery service.

Valorada con 5 estrellas sobre 5

I have been ordering from real foods…

I have been ordering from real foods for a while. I have ordered various items and I have never been disappointed. Would definitely recommend

23 de noviembre de 2024
Opinión espontánea
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Respuesta de Real Foods

Thank you for taking the time to leave this review for us, we really appreciate hearing from our regular customers.

Valorada con 5 estrellas sobre 5

realfoods.co.uk are a great company

realfoods.co.uk are a great company, they always deliver .Great selection of edible and delicious grub .

22 de noviembre de 2024
Opinión espontánea
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Respuesta de Real Foods

Thank you for leaving this review for us. We appreciate this greatly.

Valorada con 5 estrellas sobre 5

Such a wonderful range of produce

Such a wonderful range of produce. As a child my mum grew spaghetti squash and to see it on offer was just amazing. Also yellow beets and Spartan apples! Really excited. Easy to order and prompt delivery expertly packaged. Thank you so much.

15 de noviembre de 2024
Opinión espontánea
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Respuesta de Real Foods

We are really glad to hear you are happy with the range of products we supply. Thank you for taking the time to leave us this review, we appreciate this greatly.

Valorada con 4 estrellas sobre 5

Quick and easy

Quick and easy. Well-designed menus are easy to navigate. Also, organic food should be priced reasonably and not imported from China, which is highly recommended.

It would be great to see a chilled food delivery in the future.

14 de noviembre de 2024
Opinión espontánea
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Respuesta de Real Foods

Thank you for leaving this review, we really appreciate it.

Valorada con 1 estrellas sobre 5

their price for pistachio nuts is…

their price for pistachio nuts is Double that of their competitors Grapetree and Whole Foods so don't buy from this company.I thought I was getting 1kg bags as their competitors but they delivered 500g for the same price.I asked them to help me but they basically told me tough luck be more carefull in future we don't pricematch

14 de noviembre de 2024
Opinión espontánea
Logotipo de Real Foods

Respuesta de Real Foods

It is unfortunate that you made an error reading the sizes and pricing on our website, but unfortunately as a small independent business we are not always able to price match with our competitors. We always strive to offer the best quality products we can at the best prices we are able to relative to our purchase prices.

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