MANGO Opiniones 

Ho restituito il mio ordine FBM613 oggi in negozio non mi è arrivata nessuna mail di conferma quindi ho contattato via what app il servizio clienti e mi hanno detto di aspettare che un operatore mi contatti ma dopo diverse ore ancora nulla . Io vorrei conferma del mio reso e del rimborso

Forfærdeligt… Man kan ikke kontakte kundeservice på NOGEN måde.. har sendt tilbage for godt 2 uger siden, har intet hørt og ingen penge modtaget… så frustreret
IKKE KØB🙏

Horrible experience. They failed to deliver my order on time, and now they're refusing to provide a new delivery date or cancel the order. Customer support has been absolutely unhelpful. It was my first order with them, and it will definitely be my last

Ordered from uk. After placing the order the delivery dates they provided have come and gone and no package delivered. Contacted customer service and they have been unable to provide a new delivery date or lead time. They are also unable to compensate. Taining of customer service staff is lacking. Even deliveries from China take less than this and have more accurate lead times.

Shocking. I wish I could give zero. My order is lost in transit and their chatbot is useless. They claim they posted it 11 days ago but the royal mail tracking link says it has not been received by royal mail yet. A lying customer services person said they would send an enquiry and get back to me and they didn't.

i wouldn’t bother to order online. brought bits on the 4th and had a email to say on the 8th it’s been dispatched and on the way. they never get back to you and just tell you it’s delayed. you need email as the online support are so usless. i’m now left wondering if i will actually ever receive my refund and if will need to go through to my bank. such awful service and will buy from this company again! if i could give zero i would

Найгірший накуп онлайн зі всіх які колись робила. Жахлива комунікація про доставку товару я маю сама здогадатись. Продукт доставлено до магазину і лише через тиждень прийшла смс що можна забрати ( час який товар може знаходитись в магазині 14 днів з моменту отримання інформації що товар доставлено) з особистих причин змогла забрати лише через тиждень від дня отримання смс, але як прийшла по товар менеджер сказала що було відправлено товар назад до складу так як він в них лежить вже два тижні. Пройшло вже два місяці від моменту оплати за товар гроші ніхто так і не повернув, комунікація ніяка. Чеський офіс взагалі не комунікує жодної реакції на повідомлення. Певно вже ніякі кошти і не повернуть!

Twice they have sent despatched notifications. Unless you deliberately contact to enquire about delays , they will earn profit off your payment and will send package back to HQ without notification- I’m wondering whether they intentionally mislabel packages or why else does it redirect back to HQ without any attempt to deliver through ROYAL mail ?

Why is Mango allowed to sell online when it does not comply with basic customer service and consumer protection rules? I returned an item using Mango’s own return service. Since then, I have received no confirmation that my return was received and no information about the status of my refund. I have contacted Customer Service twice and received only automated confirmations. No one has actually responded. This is completely unacceptable. A company should take responsibility for customers’ returns and provide timely communication. I will soon be contacting the relevant consumer protection authorities.
Avoid shopping at Mango online. No responsibility, no proper customer service, they take your money, but when there is a problem, you are left without a response.

I recently ordered an item of clothing off mango web page to be deliver to a store local to me money was taken out of my account before delivery.. Over 2 weeks I have been getting e mails say item expected today or tomorrow.. Still haven't got the item the WhatsApp helpline no that helpful .. So this is still ongoing issue.. So please really consider before purchasing from this company online

I am adding my voice to the many warnings here regarding Mango's online services. On 18 July 2026, I placed Order #F7NAIF for a silk top in South Africa and requested a size exchange. The item was collected by their courier on 30 July, after which Mango held my R 1,439.10 for over a month with zero updates or replacement. I submitted multiple support tickets through their official website and received automated case numbers, but not a single inquiry was answered by a human. I only managed to get my refund after intervening on Facebook and initiating a bank chargeback with Capitec. To make matters worse, customer support flatly refused to restore the 10% first-order discount I lost due to their own delivery failure. Appalling service and non-existent customer care.

Ordered a coat 3 week ago. Was promptly sent an email saying it was dispatched on Royal Mail tracked 48Hr service. 3 weeks later the item still has not been recieved. I have called and asked for a refund which they refuse to do, customer services claim there was an incident in the road and the item has not even left their warehouse yet. They do not seem to be intending on ever sending the parcel yet will not issue a refund. i will be trying to reclaim my money direct from my bank. Royal mail have not recieved the item ordered and mango dont seem bothered to send it but quite happy to take full payment and hold the money. Seems fishy to me... perhaps needs reporting to trading standards. Have rang customer services 3 times and each time fobbed off with "delay" to parcel...

Do not order from this company online it has the most shocking customer service process. I don’t actually know why it’s called customer service because you don’t get any. I ordered a dress and it got lost in transit so I re-ordered waited another week and then got told it was out of stock so I cancelled it in between that I must’ve called about 10 times asking when it would be shipped if it would be shipped needed address for a wedding and then after I cancelled it, they said they would send me a good wheel gesture, but what a surprise they couldn’t even give you that so please don’t waste your time even looking on the website because it’s a complete waste of time. I will not be using this company again and I will be telling anybody that I speak to not to use them either they don’t care about what they force promise and they certainly do not care about all the time and effort it takes to keep trying to get in touch with them. Hopefully they will cease trading soon and put a Shop online. That provides exactly what it says it’s going to do my dress was over £100 so it was not cheap and still you don’t get any customer service stay away from their website. Use only if you want to be let down spend half your time on the phone speaking to people that are sitting in their own houses. They can’t communicate with anyone within the company and just give you a load of nonsense and of course you have to wait 48 hours for a reply or as they keep saying working days.

Never received an order of £117, shocking non existent customer service telling me there has been a transport incident but can't explain further.

So far no replacement or refund has been given as they wont allow a refund as supposedly my items are in transit which they are not as ROYAL MAIL tracking suggests they are still awaiting my parcel. Shocking, will never buy again.

Breaking every consumer law going. AVOID at all costs.

Avoid shopping online with mango! Ordered a school bag 2 weeks ago, keep chasing to be told it’s delayed, but they can’t cancel the order and send again and can’t refund either! Very poor. Get no where with WhatsApp as it doesn’t recognise the order number

Valuto la mia esperienza davvero scadente, ho provato a fare il drive con la macchina ma non mi hanno fatto accedere al negozio, ci rendiamo conto che non posso fare come il MC Drive nel 2026? Roba da pazzi

Placed an order 2 weeks ago, still no update on it. The courier hasn’t even received the package yet, and there’s no way to contact Mango’s customer support. One of the worst online service providers.

Clothes are ok, recently started using them, but won’t go back. Customer service is appalling- my item has been lost in transit somewhere and they aren’t bothered. They can’t tell me where it is, when it’s being delivered or even offer the gesture of refunding postage.

Customer service with mango appear to just beat around the bush to elongate having to deal with your concerns in their products as a consumer. I bought a dress that fell apart at the neck! Its disgusting and disgraceful they will not refund my money. Emails have been back and fourth now since the middle of July. Ill never buy mango clothing again and ive shown this dress to a few people whom all state you are over priced and poor quality!

In data 5 agosto ho acquistato presso un vostro punto vendita un abito in saldo, al prezzo di circa €15,99. L'abito era di una taglia superiore alla mia (una L), ma, non essendoci altre taglie disponibili e piacendomi il modello, ho deciso comunque di acquistarlo.
Una volta a casa, ho rimosso l'etichetta dall'abito, come può normalmente accadere quando si acquista un capo che si pensa di utilizzare, conservandola accuratamente insieme al cordoncino e allo scontrino, come faccio abitualmente. L'abito è stato riposto nell'armadio e, in un paio di occasioni, ho provato a indossarlo, rendendomi però conto che non mi piaceva come mi vestiva. Ho quindi deciso di restituirlo, essendo ancora ampiamente nei tempi previsti dalla vostra politica di reso.
Mi sono recata pertanto presso il punto vendita per effettuare la restituzione, portando con me l'abito in perfette condizioni, l'etichetta integra, il relativo cordoncino e lo scontrino.
Con mia sorpresa, mi è stato comunicato che il reso non poteva essere accettato perché l'etichetta, pur essendo integra e da me regolarmente conservata, non era materialmente riattaccata al capo.
Ho fatto presente che non comprendevo tale motivazione: avevo con me l'etichetta originale e tutto ciò che ne attestava la provenienza, e il capo era nelle condizioni in cui era stato acquistato. Mi è stato tuttavia ribadito che, secondo le disposizioni del punto vendita, l'etichetta doveva necessariamente essere ancora attaccata all'abito.
Ciò che maggiormente mi ha colpita, però, è stato l'atteggiamento assunto nei miei confronti.
Mi è stato fatto osservare che mi ero presentata per il reso dopo 15 giorni dall'acquisto, con un tono che ho percepito come un'insinuazione circa un mio possibile utilizzo dell'abito e una conseguente restituzione in malafede.
Ritengo questo atteggiamento assolutamente inappropriato e offensivo.
Se una politica aziendale prevede un determinato periodo entro il quale è possibile effettuare un reso, il cliente ha il diritto di usufruirne entro quel termine, senza che il personale si permetta di formulare giudizi o insinuazioni sulle ragioni per cui il cliente abbia deciso di restituire un prodotto.
Il fatto che io sia tornata dopo 15 giorni non autorizza nessuno a mettere in dubbio la mia buona fede. In quei 15 giorni avrei potuto avere qualsiasi impedimento personale, essere stata impossibilitata a recarmi in negozio o, semplicemente, aver avuto bisogno di più tempo per decidere se tenere o meno il capo. Se il termine previsto è di 30 giorni, ritengo che 30 giorni debbano essere considerati tali, senza che il cliente venga giudicato per aver esercitato il proprio diritto all'interno di quel periodo.
Ho inoltre riferito alla commessa che in altre occasioni, presso diversi punti vendita, mi è capitato di restituire capi portando con me l'etichetta originale e il relativo cordoncino, ma mi è stato risposto in maniera categorica che ciò non sarebbe assolutamente possibile.
Sono rimasta pertanto molto sorpresa anche perché, dal mio punto di vista, la presenza dell'etichetta originale conservata dal cliente, unitamente allo scontrino e al capo integro, dovrebbe quantomeno essere valutata con ragionevolezza, anziché determinare automaticamente un atteggiamento di diffidenza nei confronti del cliente.
Comprendo perfettamente che un'azienda possa stabilire precise condizioni per l'accettazione dei resi e sono disponibile a rispettare le regole previste. Ciò che contesto è il modo in cui queste regole sono state applicate e, soprattutto, il comportamento tenuto nei miei confronti.
Non ritengo corretto che una cliente venga fatta sentire come se stesse cercando di approfittare della politica di reso semplicemente perché si presenta dopo 15 giorni dall'acquisto.
Desidero quindi che il presente reclamo venga portato all'attenzione dell'azienda, affinché venga verificato quanto accaduto e affinché venga chiarito al personale dei punti vendita che il rispetto delle procedure aziendali deve sempre accompagnarsi al rispetto e alla correttezza nei confronti del cliente, evitando giudizi, insinuazioni o commenti sulla sua buona fede e sulle motivazioni personali che lo hanno portato a effettuare un reso.