MANGO Opiniones 

Mangos customer service is disgusting !! I have been waiting for my things for almost 3 weeks…. I have ordered from SHEIN and they are faster and have better customer service than Mango!! Disgusting !!!! Taking into consideration the price point of mango this not acceptable

Pessimo, acquisto vestito per evento a mia figlia, 50 euro...... indossato un giorno, portato in lavanderia, le cuciture saltate tutte, praticamente da buttare.

Compro moltissimi capi di abbigliamento prrsso Mango store e spesso on line.
Mi piacciono i modelli dei vestiti, non usuali e vesto molto bene la taglia 34 quindi vado sul sicuro senza misurare.
Gli ultimi acquisti on line un vero disastro. Tracking inesistente, bloccato all'invio.
Attesa di un mese per un ordine mai giunto, 40 gg per rimborso.
Attualmente ennesimo.ordine on line di cui non c'è traccia da 20gg.
Nessuno ti aiuta: mail, chat e whatsapp... un delirio.
Code di mezz'ora per chattare con operatore, dopo 1 secondo sparisce.
Ultimo ordine via chat mi dicono: arrivato in store, via email: si verifica disponibilità prodotti.
Alla fine in store non si è visto mio ordine e dopo 3 settimane ancora buio.
Eviterò di acquistare altro soprattutto per il pessimo servizio alla clientela.

I love the stuff and I would give that a higher number of stars review however the customer service is shocking and probably deserves 1 star!

So first of all I had ordered two of the same items and then chose a size, thinking it would be easy to return - I was wrong. I put the return through and did not receive an email of confirmation with my QR code that I needed. I gave it a few days but still had no email so tried to get in touch through the WhatsApp which at first seemed promising but whenever I was put onto a human it stopped working. I received an email regarding the chat ending and how my query could be handled through email with a customer service case number and I was asked to respond with my order number and my query (which I did immediately) and then did not receive any reply. I also used the online assistant. I tried to use the AI stuff but if wasn't working (came up with a statement about how to return not realising that what I needed was a human).

After a week of waiting I finally managed to get through to a human and get my QR code (that part was fine). But I think Mango's customer service is appallingly slow (the gap between telling you your going to get a human was about 10 minutes) but also the very fact that I had to go through that at all when sending a QR code is surely an automated system, is just annoying. I hope that the whole model is changed because I would be extremely hesitant to shop at Mango ever again because the return system was so bad.

Wish I could give them ZERO stars.

I do like the styles. The quality is hit or miss.

Their customer service is the worst.
I ordered several items in one order. Shipping was slow. When package arrived it was obvious that it had been opened. One item missing and the shipping invoice with my information. I called Mango (note you can only reach them M-F). I was told to send pictures of package so the can make their “determination” for a refund. Note the item missing was just valued at $25. No response or refund after a week. So I sent pictures again. Nothing! Had to call again after 2 weeks. This is unacceptable!

Next step. File a dispute with my credit card. All this aggravation over $25.

They have now lost a customer for life.

La mia esperienza con Mango è stata estremamente deludente. Ho effettuato un ordine online e, dopo 22 giorni, la spedizione non è ancora arrivata.

Ho contattato più volte il servizio clienti, ma non ho ricevuto alcuna soluzione concreta né informazioni utili sul mio ordine. È davvero frustrante dover aspettare così tanto senza alcun supporto efficace.

Comprare online da Mango è stata una pessima scelta. Un servizio di spedizione così lento e un’assistenza clienti così inefficace non sono all’altezza di un marchio di questo livello. Non consiglio l’acquisto online e, personalmente, non ripeterò l’esperienza.

I had an excellent experience with Maryem J. She was incredibly helpful, patient, and professional in assisting me with finding my missing gift card. She took the time to investigate the issue thoroughly and kept me informed throughout the process. Thanks to her dedication and support, my issue was resolved successfully. I truly appreciate her outstanding customer service and would like to thank her for going above and beyond to help me.

Ho un ordine fermo dal 1 luglio: le due date di consegna non sono state rispettate. Nonostante i solleciti, Mango non risponde

Got something completely different from what I ordered and, to top that off, a horrible customer service chat; standard responses instead of real advice or apologies. Never again, Mango.

I’ve tried to use a digital Mango gift card on the Mango outlet site. It seems that this is not possible. When reading their terms and conditions carefully there is misleading and contradictory information, which Mango themselves have acknowledged. I have requested a refund of the gift card from Mango and am waiting for a response. If I hear nothing then I will be raising it with UK Trading Standards Under the UK Consumer Protection from Unfair Trading Regulations 2008.

Ho effettuato un acquisto online mi e arrivata una scarpa di colore e numero diverso, ho fatto il reso tramite negozio Mango di Siracusa che ha accettato il reso ed emesso lo scontrino, dal 27/062026 ad oggi non ricevuto il rimborso ho chiamato in negozio chiedendo spiegazioni e si sono rivolti in modo sgarbato e mi hanno pure chiuso il telefono in faccia. Non effettuerò piu un acquisto. Scadenti

I have returned the items and since 29th June 2026 I have not received my refund. I sent email and received auto replies. I used their whatsapp and phoned to their customer service telephone number. All of this is operated by Al. People avoid it. You won't get your money back.

здравствуйте! я сделала заказ 1 июля. прошло 7 дней и статус не меняется - подготовка к отправке товара. связалась с поддержкой, сказали пришлют ответ. но долго жду. предыдущий заказ пришел в течение 3 дней! а этот заказ очень долго жду. передайте своим сотрудникам, чтобы быстрее выяснили
причину.
Order Number F6FR26

Estimated Delivery Date
2 ~ 5 business days

Wish I could give 0. Made an order 9 days ago, got an email saying my order was involved in a transport incident and will be delivered soon (see other reviews as this seems to be a common email sent by mango and screams SCAM). Took all day to speak to an actual human and to be told they can’t help and they will refund and to order my items again… very helpful when the items were for my hen do and also why am I paying for delivery when they can’t even deliver an item???

Il servizio clienti è terrificante d'esperienza è pessima. Hanno dei comportamenti truffaldini e nonostante venga fatta notare la problematica, il servizio clienti non la risolve.

Worst customer service ever. Good luck in getting a refund on your item. When you do finally get someone on the phone they are rude, condescending and dismissive. Needless to say will not be ordering from this cheap store again.

Mango returns portal is totally useless, doesn’t work, doesn’t recognise my order number. Also unable to talk to a customer services PERSON and the AI clearly doesn’t understand the problem. Will never ever order on line with them again. So much hassle and I still can’t post the item back to them.

While Mango Outlet is very fast when it comes to shipping orders, the return and refund process is a completely different story. As a consumer, buying from this shop makes you constantly worry about what will happen if an item doesn't fit, simply because the refund process delays terribly.

Absolutely appalling! They are thieves! I returned my item and received a return confirmation email on the 14/04/2026. 2 months later my refund has not been credited. They are not responding to my emails. It is 125£ which for me it’s a lot of money.it was supposed to be my daughter’s 18th birthday present and she’s left with nothing. Avoid. Heartless and Total scammers I’m disgusted

Jeg købte 2 bluser i Malmø og fik afvide jeg kunne returnere d i Danmark. Da jeg så kommer hertil kan jeg ikke returnere dem. 0/0 KØB IKKE HERFRA