MANGO Opiniones 

Mango di Centro Sicilia - Catania, commesse molto scortesi, disattente e davvero poco organizzate. Non sanno gestire la fila clienti in cassa, permettendo ai furbetti di scavalcare gli altri clienti. Esperienza da non ripetere !!

Mango di via Torino e corso Vittorio Emanuele a Milano disorganizzatissimi. Non sanno se hanno i capi richiesti e inoltre ci hanno lasciato mezz'ora ad aspettare per sapere se c'erano i pantaloni richiesti mentre la commessa che ci ha seguito continuava a girovagare senza dirci nulla. Inoltre ci hanno mandato da un negozio all'altro dicendo che erano disponibili in via Torino mentre non era disponibile nulla

I ordered a pair of suit for £138 on 12/5. On 14/5 i received an email from mango team confirming the order has been dispatched amd they gave me a tracking number.

On 15/5 i received another email said that there were been an accident with their transport.

20/5 i havent heard anything. Royal mail tracking apps still showing they expecting the parcel . But yet. Nothing.

If I could do 0 stars I would. I placed an order 11 days ago. I’ve spoken to multiple ‘advisors’ for their customer service who all say the same thing and just tell me to continue waiting. I’ve been promised email follow ups from 3 different advisors and nobody has ever followed up. I have emailed the senior customer service team directly and still not received a response. I’ll never order from mango again the worst experience I’ve ever had with an online shop. Contacting a human and not an ai bot is near impossible and nobody cares to help they just send you around in circles. I doubt I’ll ever receive my order nor a refund! Terrible experience never again

I’ve always enjoyed my experiences with mango in store. I would tell my friends about it in return they bought me gift cards .ordering online is also an option, but it takes forever to get items delivered with no real communication. My experience today, however in a brick and mortar store in Victoria, Gardens was horrendous walked in to sales associates standing at the front desk, never looked up, never greeted me. They could clearly see that my arms were full of items that I wanted to try on again still no assistance finally, I walked back to the fitting room and helped myself into a room. After I had to weave my way through clothing rack, just to get to the room started to try on clothes and found out they had makeup on them. Let the sales associate know to look for another one and the same size she came back to tell me that they didn’t have any .Five minutes later she came back and told me I could try to find it online. I decided to purchase two items. brought them to the front desk laid the dirty sweater that had makeup on it on the counter. She went to ring up
My purchases gave her my two gift cards. The total was $140 I had two gift cards totaling $100 each which meant I had $200 to spend. I was told that I can only use one gift card. The other sales associate looked over and said our computer systems are so slow or old that they can’t process two gift cards. I was shocked, grabbed my gift cards and left the store. Customer service was so bad that another customer brought her items to the checkout station, and the sales associate included the dirty yellow sweater that I had on the counter with the other customers sale. . Luckily that customer caught it. Both sales associates had no business in that store, providing customer service. the fact that I can’t use my gift cards in a store to make a purchase is something I’ve never heard of. I understand people not taking cash, but no longer taking more than one gift card at a time to ring up a sale is just outrageous. Good luck to mango. They’ve just lost a long-term customer.

5 days later, order still hasn't arrived, no tracking number provided. Customer service inefficient. Truly no one at Mango knows customer service.

After reading some of the reviews after I had placed an order, I was sceptical that it would arrive.

However, despite the tracking number not working on Royal Mail’s site, after waiting a couple of days longer than the original delivery estimate (but in all fairness there was a Bank Holiday weekend during this time) my order turned up and the items were perfect.

mi hanno smarrito un pacco servizio clienti inesistente ho aperto pratica con paypal

Sono una cliente del negozio Mango (galleria Sordi in via del corso, Roma ) da diverso tempo e oggi per la prima volta, mio marito ed io abbiamo fatto shopping nel reparto maschile, personale gentile e molto disponibile ,in particolar modo: Valentina Viola, una ragazza ECCEZIONALE, sempre sorridente, attenta alle esigenze dei clienti, dalla grande professionalità, che rende l’esperienza in negozio più piacevole.
Torneremo sicuramente
Erminia

Non sono decisamente in grado di lavorare. Ho acquistato una gift card da 200 euro mai arrivata. Il servizio assistenza, a cui ho scritto due volte, è a dir poco inutile. Mi chiedo se mai riavrò indietro i miei soldi.
Esperienza pessima, certo che dietro un colosso come Mango ci si aspetta un reparto assistenza efficiente….e invece….non mi esprimo per non offendere.
ESPERIENZA PESSIMA

I had placed two orders with Mango. I needed to return items for both. I paid for pick up and they arranged Rebound to pick up on Saturday. I wasn't sure I was going to be in and rearranged one to Monday. The guy who picked up the parcel on Saturday promised he'd come back on Monday as arranged to pick up the other one: he didn't have a label to take it. Sat in all day and beyond collection window on Monday: not show and no update. On Tuesday, I spent 40 mins on Mango chat. I was told I could trust them this time and a collection would be made Weds. Instead, I come home Tuesday night to a label with Mango Rebound on it through my letter box.
So I took parcel to Post Office and rang Mango to ask for a refund of my pick up costs. The person on the call claimed to share my neurological disability and then made me repeat information to them 4-5 times: anyone with my disability knows that is overwhelming and distressing. I was told I would not be refunded the cost unless I sent them proof of the return- so I was to spend another 15-20 mins to get £1.95. I have refused.
I sat in for two days, have had confilcting communications and just appalled that at the end of all that Mango instead of apologsing refuses to refund even for the non existent service. I believe I can do a charge back on my credit card for that sum and will do so

I have ordered homeware that came damaged and was very bad quality. 2 stars rather than one as they arranged a pick up quite quickly

I would give 0 rating. Never order from Mango! They lost my order and now aren’t processing a refund. Absolutely disgusting company

This company lies to customers. Ordered overnight shipping. Which to this company doesn’t exist but they sure will charge you for it. What a rip off. Never shopping here again!

I have never experienced a more terrible online purchase in my life than on mango.sk, I swear. The purchase cannot be sent to a parcel box, nor to a store (except for three stores in one city across the country!). And the return? A terrible disaster. It can only be returned in the store again in three stores in one city across the country! I am 500km away from this store. You pay a lot of money at the post office and you wait 12 days for the courier you order to collect your return! I'm not lying. After urging customer service - which, by the way, writes the same thing over and over again, nothing was resolved and if I didn't want to lose almost €150, I had to return it in one store out of three in one city across the country!!! I ´m waiting for my money now.

I had (and I am still having) an awful experience with Mango’s online shop. Will be filing with ECC (European Consumer Centre) and I suggest other unsatisfied European customers do the same. If I had seen the reviews of this shop earlier, I would have never ordered from here.

I ordered items worth €72.97. After I lost the original shipping label (though after this experience I am wondering if it was even included in the first place), I contacted Mango and requested a home collection/return. Their courier came twice without ever agreeing a date or time in advance, both times in the middle of the workday when I was at work. If they had simply informed me beforehand, I could have made arrangements.

Because Mango’s courier process failed, I had no choice but to send the parcel myself to Poland, paying almost €13 out of my own pocket. Then, after waiting about a month, the parcel was returned back to me as undelivered.

Mango did not apologise for this, which I found a bit strange - it’s a huge fail on their part. They said they would refund the postage and asked me to fill in a form. The form only requested my name, bank name, and IBAN, yet they later claimed it was “incorrect or incomplete.” I submitted another IBAN and I am still waiting to see whether I will ever get that refund. I am now out over 85 euros!

On top of all this, Mango is telling me to send the parcel at my own expense to Spain!?? This would be even more expensive than sending it to Poland and just seems so random. I would be out 100 euros, and not even sure my return would be accepted since it’s been over a month since my order. And because of their failed courier collection and them failing to receive my return, I am expected to keep paying extra? Where will I need to send them next? To China?

This has been one of the most frustrating and unfair online shopping experiences I’ve had that has wasted so much of my time and effort. Poor communication, poor customer service, and I feel like they’re on their last leg and will be bancrupt soon.

If you are in the EU and Mango puts you through a similar situation, contact the European Consumer Centre (ECC) in your country. Cross-border online shopping disputes like this are exactly what they are there for.

Esperienza molto negativa.

Ho acquistato diversi orecchini di questo brand e si sono rotti con estrema facilità, in alcuni casi quasi subito. Dopo aver contattato l’assistenza, inizialmente sembravano disponibili, ma poi mi è stato detto che non potevano fare nulla.

Nel frattempo si è rotto anche un altro paio.

Design carini, ma qualità molto scarsa e assistenza deludente.

Esperienza molto negativa.

Sto avendo seri problemi con una spedizione affidata da Mango a HR Parcel, mai consegnata e ferma in giacenza da giorni con motivazioni non veritiere (“indirizzo errato” nonostante fosse corretto).
Il punto più critico è la gestione da parte di Mango: nonostante i solleciti, non ho ricevuto assistenza concreta. I canali di contatto (chat e WhatsApp) risultano gestiti da sistemi automatici che non forniscono soluzioni e rimandano continuamente al corriere, che a sua volta è irreperibile.
Di fatto, il cliente viene lasciato senza supporto reale, senza una presa in carico efficace del problema e senza una soluzione tempestiva.
Ad oggi la spedizione non è stata consegnata e non è stata proposta alcuna soluzione concreta: nuova spedizione o rimborso.
Mi aspettavo un livello di assistenza molto diverso da un’azienda come Mango. Sconsiglio in caso di problemi con la consegna: l’assistenza non è adeguata alla gestione di situazioni reali.
Sinceramente non mi era mai capitata una situazione del genere!!!!

Sono Alessandra e vorrei fare i miei più sentiti complimenti a Nina, una straordinaria persona che lavora da Mango in via Etnea Catania, lei sì che mi ha seguito, aiutata, con tutto il cuore e con tutta la sua esperienza! Grazie davvero a Nina e alla sua straordinaria professionalità, impegno, dedizione e cuore!

ho restituito dei capi in negozio e mi hanno promesso un rimborso ma a distanza di 7 mesi nonostante altre visite in negozio e svariate telefonate al punto vendita ed email al servizio clienti non sono riuscito ad ottenere nulla: a settembre 2025 in negozio a Bolzano restituisco dei capi a fronte di uno scontrino con promessa di rimborso su carta di credito. Dopo 10 giorni torno in negozio e mi mettono in contatto con la responsabile che mi dice che avrebbe allertato la sede centrale ma dopo altri 20 giorni non ottengo nulla. Scrivo al servizio clienti che mi risponde che essendo stato fatto l'acquisto in negozio mi devo rivolgere al punto vendita. Contatto nuovamente il negozio e chiedo di parlare con la responsabile alla quale invio copia dello scontrino e tutta la corrispondenza avuta precedentemente. Lei mi dice che devo rivolgermi alla sede centrale e mi promette che lo farà lei. A distanza di due mesi riparto con telefonate e mail al servizio clienti che mi rispedisce al punto vendita che mi rispedisce al servizio clienti...COMPLIMENTI VIVISSIMI!!!!