I have had a skyflite suitcase for the last 4 years and used it 7 times in this period. It has been good for my needs but unfortunately whilst getting off a bus on this trip the handle snapped. I remo... Ver más
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Consulta las opiniones de los clientes
Really impressed with this luggage. It feels properly well made, strong case, smooth zips, solid handle, and the wheels glide like a dream. I’ve used it on a few trips now (airports + trains + bei... Ver más
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I don't usually leave reviews, but felt compelled after seeing some negative reviews on here.. after doing a ton of research, I went for 3 Retro cases in green, and they look so premium! Held up for... Ver más
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We purchased two Skyflite London suitcases for a holiday in the US. During the holiday a wheel broke on one of the suitcases since when we have only used the other one. This weekend, on a trip t... Ver más
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Información sobre la empresa
Escrito por la empresa
Welcome to Skyflite. Nearly 60 years of manufacturing experience and expertise goes into each Skyflite product. From our UK base and our offices in Hong Kong and Shanghai, we produce a constantly evolving range of products renowned for their quality, value, and innovation. Thank you for choosing Skyflite. We look forward to travelling with you!
Información de contacto
14 Island Centre Way , EN3 6GS, Enfield, Reino Unido
- 01992764661
- enquiries@skyflite.co.uk
- skyflite.co.uk
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Very poor after sales…
Having read these reviews I find myself agreeing with each of them! I did much the same and reached out to both the place of purchase, Boundary Mill and Skyfite. The same reaction from both… not interested unless you have the receipt! I don’t. So no service from either company!
I can accept that there maybe issues with the quality of a product… faulty zip, faulty handle and so on… manufacturing does occasionally throw up these issues, what I can’t accept in this day and age, is poor after sales service and quotes about “the law says this”… if you care about your customers, who cares what the law says? Surely good will counts for more!
There are 69 million people in the uk so you probably don’t care about one (or two) customers bad experiences but you should! I and my family won’t shop at either place again and I will tell anyone else I speak to of these experiences!
14 de marzo de 2023
Opinión espontánea
Respuesta de Skyflite
Dear Mr Thorp,
Thank you for taking the time to share your experience — we're genuinely sorry to hear that you’ve been left feeling disappointed.
We completely understand how frustrating it is when something goes wrong. While we do our best to support customers, our 5-year guarantee does require proof of purchase, as it’s managed through the original retailer in accordance with standard retail policy.
This is not about hiding behind the law — it's simply how the process is structured to ensure fairness and traceability for all customers.
We appreciate that not having a receipt makes this more difficult, and we truly regret that we couldn’t help further in this instance.
Your feedback about after-sales service is noted, and we’re sorry to have lost your trust. If there’s anything else we can do or if you find your proof of purchase, please feel free to reach out to us at enquiries@skyflite.co.uk
Kind regards,
Skyflite Customer Service
Absolutely terrible quality
Bought one of their suitcases brand new during a trip to the UK as mine was overweight on the way there. The first time I used it, just before our flight, the zipper broken leaving large gaps in two places on the suitcase and attempts to fix it just made them larger. As it was around 3:00am, just before an early morning flight, I was forced to fly home with it wrapped in plastic and a luggage belt, hoping it would hold.
I reached out to the company who stated that their 5 year guarantee only applies if I return the suitcase to the original place of purchase (with the receipt) - which isn't possible as I'm in another country.
Overall, the worst quality suitcase I have ever owned.
3 de enero de 2023
Opinión espontánea
Respuesta de Skyflite
Dear AP,
We’re really sorry to hear about your experience.
Skyflite cases come with a 5-year guarantee, but for purchases made before September 2024 (when we began selling online), any issues must be handled through the original retailer with proof of purchase.
Returning the case to the retailer is standard practice, and we don’t currently have a distribution or service network outside the UK.
We appreciate your feedback, feel free to contact us at enquiries@skyflite.co.uk.
Kind regards,
Skyflite Customer Service
Totally disappointed!
Totally disappointed!! I saw my friends with something similar so I decided to buy. Unfortunately, mine is not as good in quality the zip all falling apart and keeps popping open. I am totally disappointed with this product. I won’t bother to use it. I will be using my old ones for my trip. Old but very reliable. I bought the whole set and I call it big for nothing. Total waste of my money. I will keep looking until I get something nice and decent.
30 de septiembre de 2022
Opinión espontánea
Respuesta de Skyflite
Dear Ms Okunola,
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced.
Just to clarify, Skyflite only began selling directly online in September 2024. If your case was purchased before that date, it would have been through an independent retailer, and any issues or guarantee claims would need to be handled by them in line with their returns policy and our 5-year guarantee policy.
If you need further guidance, feel free to contact us at enquiries@skyflite.co.uk
Kind regards,
Skyflite Customer Service
Bought a suitcase from this company…
Bought a suitcase from this company that fell apart in weeks and they show no interest in talking
22 de agosto de 2019
Opinión espontánea
Respuesta de Skyflite
Dear Barney,
Thank you for your enquiry. We’re really sorry to hear about your experience.
All of our suitcases come with a 5-year guarantee against manufacturing defects, which is valid with the original retailer when accompanied by proof of purchase.
Please note that Skyflite only began retailing online directly through our website on 30th September 2024.
As your suitcase was purchased prior to this date, it would have been sold by an independent retailer, and any issues should be reviewed in line with our guarantee through the retailer.
If you have any further questions or need guidance, please don’t hesitate to contact us at enquiries@skyflite.co.uk.
Kind regards,
Skyflite Customer Service
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