The appointed engineer arrived on time and was fully equiped to complete the repair to our boiling tap. The engineer was very plesant and effecient in his duties.He was very respectful of our situati... Ver más
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Consulta las opiniones de los clientes
The gas for the sparkling water had run out, which was due to the setting being set too high and caused the bottle to empty too earlier. I shared this with customer service and sent us replacement bo... Ver más
La empresa ha respondido
Customer services were helpful talking us thru 1st fix when we called, then made prompt appointment for someone to attend. Technician came as agreed & sorted issue.
La empresa ha respondido
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Información de contacto
Norfolk, Reino Unido
- 0345 6 005 005
- specify.zipwater.co.uk
4,6
Excelente
2 mil opiniones
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Respuesta de Zip Water UK
Good morning Neil,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm glad that we were able to repair your product, and did so in a timely manner!
Kind regards,
Bradley
The operative was fast and efficient
The operative was fast and efficient, does a fast and professional job.
12 de marzo de 2026
Respuesta de Zip Water UK
Good morning Sheryl,
I hope you're well,
Thank you for taking the time to leave us this fantastic review!
I'm glad that our engineer could provide the level of service that we aim to deliver!
We will aim to maintain this moving forwards!
Kind regards,
Bradley
Great quick service.
11 de marzo de 2026
Respuesta de Zip Water UK
Good morning Rachel,
I hope you're well,
Thank you for leaving us this great review!
I'm glad that we could provide you with the efficient and quality service we aim to achieve. We will aim to keep this up!
Kind regards,
Bradley
As Far as I am aware everything went…
As Far as I am aware everything went well I was advised well in advance of the service taking place, we had a Suffolk Cricket meeting taking place at the time and the engineer was able to service the heater with no problems
11 de marzo de 2026
Respuesta de Zip Water UK
Good morning David,
I hope you're well,
Thank you for taking the time to leave us this review!
From the comments you've left, it sounds like you had a very positive experience with us and our service engineer, however the rating given does not reflect this. I wondered if there was anything about your experience that would have led you to give us the 1 star rating you have?
Kind regards,
Bradley
They keep you informed
They keep you informed throughout the booking process and the technician was friendly and knowledgeable.
10 de marzo de 2026
Respuesta de Zip Water UK
Good morning Ian,
I hope you're well,
Thank you for this great review!
I'm glad that our communication is clear, and the engineer who attended was able to share his knowledge with you!
We will try to keep up this level of service!
Kind regards,
Bradley
Good service
17 de marzo de 2026
Respuesta de Zip Water UK
Good morning Constantin,
I hope you're well,
Thank you for providing this fantastic feedback!
I'm glad that we are providing the good service we expect, and we will try to maintain this moving forwards!
Kind regards,
Bradley
I highly recommend Zip Water UK.
I highly recommend Zip Water UK.
The customer service is excellent and I get regular service reminders, which allows me to make appointments when convenient for me.
10 de marzo de 2026
Respuesta de Zip Water UK
Good morning Elaine,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm glad that our customer service and communication are meeting the standards we would expect, and that you would recommend us based on these!
We will aim to keep up this level of service!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good afternoon Studley,
I hope you're well,
Thank you for taking the time to leave us this fantastic review!
I'm glad the we are delivering the excellent and efficient service that we aim to provide to our customers, we will aim to keep up this quality moving forwards!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Barry,
I hope you're well,
Thank you for taking the time to leave us this review! I'm glad that the service we provide is to a really good standard, and we will aim to keep this up!
Kind regards,
Bradley
The engineer was very helpful and did a…
The engineer was very helpful and did a great job.
4 de marzo de 2026
Respuesta de Zip Water UK
Good morning Fiona,
I hope you're well,
Thank you for taking the time to leave us this great review about our engineer!
I can see that this is in relation to your visit with Scott, so I will ensure this is passed onto him and his manager!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Atul,
I hope you're well,
Thank you for taking the time to leave this great review!
I'm glad that we could provide your the excellent service we aim to deliver, and that you found our booking system easy to use!
Kind regards,
Bradley
Great communication
Great communication, on when the engineer was attending and what the issue was and what has been to correct it.
2 de marzo de 2026
Respuesta de Zip Water UK
Good morning Emma,
I hope you're well,
Thank you for taking the time to leave this brilliant review!
I'm very glad to hear that our communication has been clear and effective throughout the process!
We will aim to keep this up moving forward!
Kind regards,
Bradley
Communication with the Office and with…
Communication with the Office and with the engineer calling me before coming to site and solving a problem really efficient service
9 de marzo de 2026
Respuesta de Zip Water UK
Good morning Gareth,
I hope you're well,
Thank you for taking the time to leave us this fantastic review!
I'm glad that our communication throughout the process was clear and the service itself was efficient and rectified the issue!
We will aim to keep this up!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Rachel,
I hope you're well,
Thank you for taking the time to leave us this fantastic feedback!
I can see that Lee was the last engineer to attend to your product, so I will pass this onto him and his manager so we can praise his efficient work!
Kind regards,
Bradley
Knowledgable engineer
The engineer arrived on time and completed all I asked him to do.
5 de marzo de 2026
Respuesta de Zip Water UK
Good morning Janet,
I hope you're well,
Firstly, thank you for taking the time to leave us this great review!
I can see that our engineer Joe attended to you most recently, so I will ensure that this feedback is passed onto him and his manager!
Kid regards,
Bradley
Anthony always does a brilliant job 👍
6 de marzo de 2026
Respuesta de Zip Water UK
Good morning Rick,
I hope you're well,
Thank you for taking the time to provide us with this great feedback about our engineer Anthony!
I'm glad that he has been providing the level of service we aim to deliver continuously. I will ensure this gets passed onto him and his manager so that we can praise this great work!
Kind regards,
Bradley
Friendly approach from the engineer
Friendly approach from the engineer. Attention to detail. Provided verbal, detailed information on the repair carried out.
3 de marzo de 2026
Respuesta de Zip Water UK
Good morning Cas,
I hope you're well,
Thank you taking the time to leave us this review!
I'm glad that our engineer Greg provided the professional and friendly service that you expect, we will aim to continue to deliver this moving forwards!
Kind regards,
Bradley
Got the boiler working!!!
26 de febrero de 2026
Respuesta de Zip Water UK
Good afternoon Sue,
I hope you're well,
Thank you for taking the time to leave us this review!
I'm glad to hear that we could get your product back up and running and you're now able to continue to enjoy to use it!
Kind regards,
Bradley
Turned up at the correct time did the…
Turned up at the correct time did the service and politely left
24 de febrero de 2026
Respuesta de Zip Water UK
Good morning Mr Peter,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm glad that we arrived as scheduled, and completed the service efficiently. We will aim to continue to deliver this level of service!
Kind regards,
Bradley
Too expensive
2 de marzo de 2026
Respuesta de Zip Water UK
Good morning Paul,
I hoe you're well,
Thank you for taking the time to provide us with this feedback.
We review our prices annually based on suppliers cost and the demand for services, as well as other external factors. If the pricing does not meet your expectations, I would recommend speaking to your local sales representative. If this might interest you, please do get in contact with our office and they can advise who this would be.
Kind regards,
Bradley
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